hello, this sounds like a problem that may be caused by the new multi-process architecture in firefox (codename "e10s"): https://blog.mozilla.org/futurereleases/2016/08/02/whats-next-for-multi-process-firefox/

please try disabling e10s like this: enter about:config into the firefox address bar (confirm the info message in case it shows up) & search for the preference named browser.tabs.remote.autostart.2. double-click it and change its value to false and restart the browser.

I cant type anything into the firefox browser. there are no graphics. Even if I were to guess where the address bar is, I could not see what I type.

oh sorry, i thought only the page content was blank (your screenshot didn't come through unfortunately). can you please try to press the shift key while firefox is starting in order to get it into safemode? Troubleshoot extensions, themes and hardware acceleration issues to solve common Firefox problems

in there, please disable hardware acceleration in the firefox menu ≡ > options > advanced > general (that setting will take a restart of the browser to take effect).

please also go to the firefox menu ≡ > help ? > troubleshooting information, copy the contents of that page and paste them here into a reply on the forum? this might give us a clue what is going on...

Got in using safe mode. Changed the setting. Here is the troubleshooting info. Application Basics

Name: Firefox Version: 51.0.1 Build ID: 20170125094131 Update Channel: release User Agent: Mozilla/5.0 (Windows NT 10.0; WOW64; rv:51.0) Gecko/20100101 Firefox/51.0 OS: Windows_NT 10.0 Multiprocess Windows: 0/1 (Disabled by accessibility tools) Safe Mode: true

Crash Reports for the Last 3 Days

All Crash Reports

Extensions

Name: Application Update Service Helper Version: 1.0 Enabled: true ID: [email protected]

Name: Multi-process staged rollout Version: 1.7 Enabled: true ID: [email protected]

Name: Pocket Version: 1.0.5 Enabled: true ID: [email protected]

Name: Web Compat Version: 1.0 Enabled: true ID: [email protected]

Name: Adobe Acrobat - Create PDF Version: 1.0 Enabled: false ID: [email protected]

Name: RoboForm Toolbar Version: 7.9.23.0 Enabled: false ID: {22119944-ED35-4ab1-910B-E619EA06A115}

Name: Shortcuts for Google™ Products Version: 1.1.6 Enabled: false ID: jid1-SVJwkBGCTt4PyQ@jetpack

Graphics

Features Compositing: Basic Asynchronous Pan/Zoom: none WebGL Renderer: WebGL is currently disabled. WebGL2 Renderer: WebGL is currently disabled. Hardware H264 Decoding: No; Hardware video decoding disabled or blacklisted Audio Backend: wasapi DirectWrite: false (10.0.10240.17146) GPU #1 Active: Yes Description: AMD Radeon (TM) R7 360 Series Vendor ID: 0x1002 Device ID: 0x665f Driver Version: 21.19.407.0 Driver Date: 12-23-2016 Drivers: aticfx64 aticfx64 aticfx64 amdxc64 aticfx32 aticfx32 aticfx32 amdxc32 atiumd64 atidxx64 atidxx64 atiumdag atidxx32 atidxx32 atiumdva atiumd6a atitmm64 Subsys ID: 2360148c RAM: 2048

Diagnostics AzureCanvasAccelerated: 0 AzureCanvasBackend: skia AzureContentBackend: cairo AzureFallbackCanvasBackend: cairo Decision Log HW_COMPOSITING: blocked by runtime: Acceleration blocked by safe-mode D3D11_COMPOSITING: unavailable by default: Hardware compositing is disabled D3D9_COMPOSITING: unavailable by default: Hardware compositing is disabled DIRECT2D: unavailable by default: Direct2D requires Direct3D 11 compositing D3D11_HW_ANGLE: unavailable by default: D3D11 compositing is disabled disabled by env: D3D11 compositing is disabled

Important Modified Preferences

accessibility.lastLoadDate: 1485632305 accessibility.typeaheadfind.flashBar: 0 browser.cache.disk.capacity: 358400 browser.cache.disk.filesystem_reported: 1 browser.cache.disk.smart_size.first_run: false browser.cache.disk.smart_size.use_old_max: false browser.cache.frecency_experiment: 4 browser.download.importedFromSqlite: true browser.download.manager.alertOnEXEOpen: true browser.places.smartBookmarksVersion: 8 browser.sessionstore.upgradeBackup.latestBuildID: 20170125094131 browser.startup.homepage_override.buildID: 20170125094131 browser.startup.homepage_override.mstone: 51.0.1 browser.tabs.remote.autostart.2: true browser.urlbar.daysBeforeHidingSuggestionsPrompt: 1 browser.urlbar.lastSuggestionsPromptDate: 20170130 browser.urlbar.maxRichResults: 12 dom.push.userAgentID: cf7b8f6a25f147139b24683a75af4196 extensions.lastAppVersion: 51.0.1 font.internaluseonly.changed: true font.size.variable.x-western: 10 gfx.crash-guard.d3d11layers.appVersion: 51.0.1 gfx.crash-guard.d3d11layers.deviceID: 0x665f gfx.crash-guard.d3d11layers.driverVersion: 21.19.407.0 gfx.crash-guard.d3d11layers.feature-d2d: true gfx.crash-guard.d3d11layers.feature-d3d11: true gfx.crash-guard.status.d3d11layers: 2 gfx.crash-guard.status.d3d11video: 2 gfx.direct2d.disabled: true layers.acceleration.disabled: true media.gmp-eme-adobe.abi: x86-msvc-x64 media.gmp-eme-adobe.lastUpdate: 1485467799 media.gmp-eme-adobe.version: 17 media.gmp-gmpopenh264.abi: x86-msvc-x64 media.gmp-gmpopenh264.lastUpdate: 1485467799 media.gmp-gmpopenh264.version: 1.6 media.gmp-manager.buildID: 20170125094131 media.gmp-manager.lastCheck: 1485795006 media.gmp-widevinecdm.abi: x86-msvc-x64 media.gmp-widevinecdm.lastUpdate: 1485467801 media.gmp-widevinecdm.version: 1.4.8.903 media.gmp.storage.version.observed: 1 media.hardware-video-decoding.failed: false media.webrtc.debug.log_file: C:\Users\ANEWMA~1.NA-\AppData\Local\Temp\WebRTC.log network.cookie.prefsMigrated: true network.predictor.cleaned-up: true places.database.lastMaintenance: 1485468235 places.history.expiration.transient_current_max_pages: 78504 plugin.disable_full_page_plugin_for_types: application/pdf plugin.importedState: true security.sandbox.content.tempDirSuffix: {b65967cc-b01f-412d-9e65-8f2ebe2974eb} services.sync.declinedEngines: services.sync.engine.prefs.modified: false services.sync.lastPing: 1485794962 services.sync.lastSync: Mon Jan 30 2017 10:10:52 GMT-0800 (Pacific Standard Time) services.sync.numClients: 2 storage.vacuum.last.index: 1 storage.vacuum.last.places.sqlite: 1485468235 ui.osk.debug.keyboardDisplayReason: IKPOS: Touch screen not found.

Important Locked Preferences

Places Database

JavaScript

Incremental GC: true

Accessibility

Activated: false Prevent Accessibility: 0

Library Versions

NSPR Expected minimum version: 4.13.1 Version in use: 4.13.1

NSS Expected minimum version: 3.28.1 Version in use: 3.28.1

NSSSMIME Expected minimum version: 3.28.1 Version in use: 3.28.1

NSSSSL Expected minimum version: 3.28.1 Version in use: 3.28.1

NSSUTIL Expected minimum version: 3.28.1 Version in use: 3.28.1

Experimental Features

Sandbox

Content Process Sandbox Level: 1

that does seem to have worked, but I am not sure why I would have that issue. fairly new computer with a new build of windows 10

thanks, does it make any difference if you download the latest graphics drivers from https://support.amd.com/en-us/download/desktop?os=Windows+10+-+64 & enable hardware acceleration again afterwards?