How to fix error message 5.7.1
Our internet provider recently updated the mail system. I can receive in Thunderbird, but cannot send. When sending I get this error message: An error occurred while sending mail. The mail server responded: 5.7.1 relaying denied. Please verify that your email address is correct in your account settings and try again. From Bend Broadband's point of view, settings are correct - Authentification method - No Authentification, Connection Security - none.
Can you help get this fixed?
გადაწყვეტა შერჩეულია
Bend Broadband is an ISP, and I am connecting through them.
პასუხის ნახვა სრულად 👍 0ყველა პასუხი (11)
Christ1: Thanks for the reply. I have it set up that way, but it still does not work. I suspect the issue is on my provider's side, as they are changing over to a new email system and probably needs a change on their part.
Thanks again!
In order for us to better investigate this issue you need to add a little more non-personal information.
Please add the troubleshooting information to your post To find the Troubleshooting information:
- Open Help (or click on three-line-icon and select Help)
- Choose Troubleshooting Information
- Use the button Copy to clipboard to select all. Do not check box "Include account names"!
- Paste this in your post.
Here is the clipboard copy of my Thunderbird account. Thanks for your help.
WARNING: This contains sensitive information which shouldn't be forwarded or published without permission.
Application Basics
Name: Thunderbird Version: 38.2.0 User Agent: Mozilla/5.0 (Windows NT 6.1; WOW64; rv:38.0) Gecko/20100101 Thunderbird/38.2.0 Profile Folder: C:\Users\Bill\AppData\Roaming\Thunderbird\Profiles\xczevhfe.default (Local drive) Application Build ID: 20150813074416 Enabled Plugins: about:plugins Build Configuration: about:buildconfig Memory Use: about:memory
Mail and News Accounts account2: INCOMING: account2, Local Folders, (none) Local Folders, plain, passwordCleartext
account3: INCOMING: account3, [email protected], (pop3) pop-server.bendbroadband.com:110, plain, passwordCleartext OUTGOING: smtp-server.bendbroadband.com:25, plain, none, true
Crash Reports http://crash-stats.mozilla.com/report/index/bp-50a1ba1b-80c8-4846-8a68-f0e862150201 (1/31/2015)
Extensions Lightning, 4.0.2.1, true, {e2fda1a4-762b-4020-b5ad-a41df1933103}
Important Modified Preferences
Name: Value
browser.cache.disk.capacity: 358400 browser.cache.disk.smart_size_cached_value: 358400 browser.cache.disk.smart_size.first_run: false browser.cache.disk.smart_size.use_old_max: false extensions.lastAppVersion: 38.2.0 font.internaluseonly.changed: true font.name.monospace.el: Consolas font.name.monospace.tr: Consolas font.name.monospace.x-baltic: Consolas font.name.monospace.x-central-euro: Consolas font.name.monospace.x-cyrillic: Consolas font.name.monospace.x-unicode: Consolas font.name.monospace.x-western: Consolas font.name.sans-serif.el: Calibri font.name.sans-serif.tr: Calibri font.name.sans-serif.x-baltic: Calibri font.name.sans-serif.x-central-euro: Calibri font.name.sans-serif.x-cyrillic: Calibri font.name.sans-serif.x-unicode: Calibri font.name.sans-serif.x-western: Calibri font.name.serif.el: Cambria font.name.serif.tr: Cambria font.name.serif.x-baltic: Cambria font.name.serif.x-central-euro: Cambria font.name.serif.x-cyrillic: Cambria font.name.serif.x-unicode: Cambria font.name.serif.x-western: Cambria font.size.fixed.el: 14 font.size.fixed.tr: 14 font.size.fixed.x-baltic: 14 font.size.fixed.x-central-euro: 14 font.size.fixed.x-cyrillic: 14 font.size.fixed.x-unicode: 14 font.size.fixed.x-western: 14 font.size.variable.el: 17 font.size.variable.tr: 17 font.size.variable.x-baltic: 17 font.size.variable.x-central-euro: 17 font.size.variable.x-cyrillic: 17 font.size.variable.x-unicode: 17 font.size.variable.x-western: 17 gfx.blacklist.direct2d: 3 gfx.direct3d.last_used_feature_level_idx: 1 mail.openMessageBehavior.version: 1 mail.winsearch.firstRunDone: true mailnews.database.global.datastore.id: 11d4b717-42f0-45bc-bb89-c7ca5bb9f24 network.cookie.prefsMigrated: true network.predictor.cleaned-up: true places.database.lastMaintenance: 1443016145 places.history.expiration.transient_current_max_pages: 102076 plugin.importedState: true
Graphics
Adapter Description: Intel(R) HD Graphics Vendor ID: 0x8086 Device ID: 0x0046 Adapter RAM: Unknown Adapter Drivers: igdumd64 igd10umd64 igdumdx32 igd10umd32 Driver Version: 8.15.10.2202 Driver Date: 8-25-2010 Direct2D Enabled: Blocked for your graphics driver version. DirectWrite Enabled: false (6.2.9200.17461) ClearType Parameters: ClearType parameters not found WebGL Renderer: false GPU Accelerated Windows: 0
AzureCanvasBackend: skia AzureSkiaAccelerated: 0 AzureFallbackCanvasBackend: cairo AzureContentBackend: cairo
JavaScript
Incremental GC: 1
Accessibility
Activated: 0 Prevent Accessibility: 0
Library Versions
Expected minimum version Version in use
NSPR 4.10.8 4.10.8
NSS 3.19.2 Basic ECC 3.19.2 Basic ECC
NSS Util 3.19.2 3.19.2
NSS SSL 3.19.2 Basic ECC 3.19.2 Basic ECC
NSS S/MIME 3.19.2 Basic ECC 3.19.2 Basic ECC
Right click the account in the folder tree and select settings.
Under outgoing server (SMTP) select your outgoing bend broadband account
Select the Authentication method and change that to normal password the user name will be your full email address
I suggest you also use STARTTLS Connection security and port 465If that does not work change the security setting to SSL/TLs and try it again.
Is all else fails change security setting to None and set the port to 25.
I got these settings here https://bendbroadband.com/residential/support/detail.asp?kb=100084
I have tried both settings and get the same error message. I suspect that bend broadband has an issue, they also may not be supporting Mozilla any more.
I did try the SSL/TLS, I do not get the error message but it does not go through, it just spins until it times out.
Is Bend Broadband also an ISP, and are you connecting to the Internet through them, or via a different provider?
შერჩეული გადაწყვეტა
Bend Broadband is an ISP, and I am connecting through them.
I was able to get the right combination of setup to enable sending of emails through Mozilla and Bend Broadband. Thanks to all for your help. I appreciate it.