Avatar for Username

Mozilla サポートの検索

Avoid support scams. We will never ask you to call or text a phone number or share personal information. Please report suspicious activity using the “Report Abuse” option.

詳しく学ぶ

このスレッドはアーカイブに保管されました。 必要であれば新たに質問してください。

Mozilla will not install on my system

  • 1 件の返信
  • 1 人がこの問題に困っています
  • 4 回表示
  • 最後の返信者: ideato

mark115
mark115
more options

Vista system, and I meet all H/W requirements. I get to the "Firefox Setup 19.0.2" file, hit run, looks like it is running, and then...nothing. No Setup Wizard ever comes up, and Mozilla is not installed on the system. I have tried "run" from the Mozilla setup file on disk, and nothing happens. I have never had this problem with any other browser download (I have MS and Chrome installed, with Chrome as default). Thanks for any help you can provide.

Vista system, and I meet all H/W requirements. I get to the "Firefox Setup 19.0.2" file, hit run, looks like it is running, and then...nothing. No Setup Wizard ever comes up, and Mozilla is not installed on the system. I have tried "run" from the Mozilla setup file on disk, and nothing happens. I have never had this problem with any other browser download (I have MS and Chrome installed, with Chrome as default). Thanks for any help you can provide.

すべての返信 (1)

ideato
ideato
more options

Hello mark115, try to disable your security software (anti-virus/firewall/antispyware) temporarily to see if that allows to install Firefox.

otherwise try to boot the computer in Windows Safe mode with network support (press F8 on the boot screen) as a test to see if that help you (If works in Windows Safe mode then you have a problem with other software, like security software[antivirus, firewall] or a system driver, that is running on your computer).


thank you