Avatar for Username

Mozilla サポートの検索

Avoid support scams. We will never ask you to call or text a phone number or share personal information. Please report suspicious activity using the “Report Abuse” option.

詳しく学ぶ

このスレッドはアーカイブに保管されました。 必要であれば新たに質問してください。

ASPX HTTPS: pages not loading

  • 1 件の返信
  • 7 人がこの問題に困っています
  • 1 回表示
  • 最後の返信者: Andrew

MKH
MKH
more options

Hello:

When I log on to www.ceridian-benefits.com to pay my bill I click through a series of links where pages open before I get to the last page on the www.ceridian-benefits.com website which is referenced by https://www.ceridian-benefits.com/Billings/PayMyBill.aspx?ACCOUNTID= with a bunch of code after the equal sign. After clicking on a final conformation I am transferred to the Billmatrix website where my payment will be collected.

In Firefox 18.02 and 19.0 the same page reference https://www.ceridian-benefits.com/Billings/PayMyBill.aspx?ACCOUNTID= with a bunch of code after the equal sign is in Firefox address field when the new tab opens and the page is blank. Nothing happens from this point forward the page remains blank no matter how long I wait.

In Internet Explorer 8 when the new tab opens the page at the new website opens correctly which is https://paymentscobra.billmatrix.com/SelectPaymentType.aspx?sid= with a much of code after the equal sign and I am able to pay my bill with problem.

Your assistance would be appreciated. I consider Firefox to be my browser of the future as Microsoft discontinues support for Windows XP and Internet Explorer 8. I am happy with Windows XP and have no plans to change operating systems.

Sincerely, Mark

Hello: When I log on to www.ceridian-benefits.com to pay my bill I click through a series of links where pages open before I get to the last page on the www.ceridian-benefits.com website which is referenced by https://www.ceridian-benefits.com/Billings/PayMyBill.aspx?ACCOUNTID= with a bunch of code after the equal sign. After clicking on a final conformation I am transferred to the Billmatrix website where my payment will be collected. In Firefox 18.02 and 19.0 the same page reference https://www.ceridian-benefits.com/Billings/PayMyBill.aspx?ACCOUNTID= with a bunch of code after the equal sign is in Firefox address field when the new tab opens and the page is blank. Nothing happens from this point forward the page remains blank no matter how long I wait. In Internet Explorer 8 when the new tab opens the page at the new website opens correctly which is https://paymentscobra.billmatrix.com/SelectPaymentType.aspx?sid= with a much of code after the equal sign and I am able to pay my bill with problem. Your assistance would be appreciated. I consider Firefox to be my browser of the future as Microsoft discontinues support for Windows XP and Internet Explorer 8. I am happy with Windows XP and have no plans to change operating systems. Sincerely, Mark

すべての返信 (1)

Andrew
Andrew
  • Moderator
more options

Please contact the support department of the website for assistance as there may be a coding issue. You can also try clearing cache and cookies.

Many site issues can be caused by corrupt cookies or cache. In order to try to fix these problems, the first step is to clear both cookies and the cache. Note: This will temporarily log you out of all sites you're logged in to. To clear cache and cookies do the following:


  1. Go to Firefox > History > Clear recent history or (if no Firefox button is shown) go to Tools > Clear recent history.
  2. Under "Time range to clear", select "Everything".
  3. Now, click the arrow next to Details to toggle the Details list active.
  4. From the details list, check Cache and Cookies and uncheck everything else.
  5. Now click the Clear now button.

Further information can be found in the Clear your cache, history and other personal information in Firefox article.

Did this fix your problems? Please report back to us!