firefox crshes
when i start up firefox it hangs for a few mins and then it closes and i cant get the firefox crash data from the tool becasue it wont even come up all that comes up is start in safe mode that wehn i click nothing happens and a restet firefox that i have done but which did not fix anything ..... it isnt becasue of my homepage becasue i cant even open a blank tab wthout it happening... firefox was working more thank ok for more than a good deal of time but suddenly today after my laptop crashed and had to be restarted it was on the fritz
this is the only data i can get with my noob-ish skill set but if there is anything (data) i can get without actually needing to run firefox for obv reasons just tell me and i will get it...
AppHangB1
Application Name: firefox.exe Application Version: 15.0.1.4631 Application Timestamp: 5047f9c5 Hang Signature: 1f11 Hang Type: 1 OS Version: 6.1.7601.2.1.0.768.3 Locale ID: 2057 Additional Hang Signature 1: 1f11a812ef53b0b5ac0b7c371e9f39ce Additional Hang Signature 2: 3c34 Additional Hang Signature 3: 3c349c1d00e1e0fd7952aa3ce09b8057 Additional Hang Signature 4: 3692 Additional Hang Signature 5: 3692dd5d7eb22f09bccd5dc127c581af Additional Hang Signature 6: f4b7 Additional Hang Signature 7: f4b7688f5d8893888399d3492ccd6d95
any help would be appreciated and thanks in advance
すべての返信 (1)
Certain problems can be solved by performing a Clean reinstall. Please follow these steps one by one and tell us if it helped:
- Download the latest Firefox from http://www.mozilla.com
- Close all Firefox windows by going to File > Exit, confirm all upcoming messages.
- Now, uninstall Firefox by following the steps mentioned in the Uninstall Firefox.
IMPORTANT: The uninstaller has the option to remove your personal data and settings. Make sure that you do not check this option.
Once this is done:
- Go to Start > Run, enter %PROGRAMFILES% in the textbox and press Enter. An Explorer window should open.
- In the Explorer window, see if you can find a Mozilla Firefox folder. If you do, right-click it and select Delete. Confirm that you want to move the folder to the trash.
Now, go ahead and reinstall Firefox:
- Double-click the downloaded installation file and go through the steps of the installation wizard.
- Once the wizard is finished, choose to directly open Firefox after clicking the Finish button.
Please report back to see if this helped you!