Many problems have been caused on Firefox Windows by the initial version of FlashPlayer 11.3.

Try the very latest version released Today

Today a new release of FlashPlayer has been made that is hoped to solve some of these problems. We have had a few positive reports so far.

• the version is Adobe Flash Player 11.3.300.262 for Firefox
• it is available from http://get.adobe.com/flashplayer/
• if with Flash Player enabled you visit the site http://get.adobe.com/flashplayer/ that will confirm the version that you have installed, and what the current latest version is

If you try it please post back with how you get on.

I did go update to current flash. No joy. I still am unable to change the size of popout videos on YouTube using Firefox. I suspect it might be one of the hidden settings of Firefox but not a clue what it could be.

So is your problem that the video will pop-out but then it is not possible to change the size at all. I must say I do not know a preference that affects that, I am not even sure whether it is really Firefox or the OS that affect that.

Most commonly the problem is either pop-outs will not pop out, or unwanted ones appear. Maybe someone else will give an answer.

Meanwhile just some general information

• see Pop-up blocker settings, exceptions and troubleshooting
• and some readers may be interested in the site featured in that article http://www.popuptest.com/

It is possible that running Flash in a sandbox environment is causing this and doesn't allow to resize the Flash object.

You can test that by temporarily disabling this new protected mode feature.

• http://forums.adobe.com/thread/1018071?tstart=0
• http://blogs.adobe.com/asset/2012/06/inside-flash-player-protected-mode-for-firefox.html

Seems that is the issue Cor-el, adding the line "ProtectedMode=0" to the "mms.cfg" file has made it so I am able to resize again.

How odd that this effects only Firefox and not IE Is there some way taht I can report this issue to the powers that be?

Hi Sumica,

I am glad you fixed the problem after following corel's advice above.

Are you able to say whether you tried the very latest version of Firefox and the latest version of Flash Player. Perhaps you would be willing to try those again without disabling protected mode.

Finally if the problem does persist, and you are wanting to help us, may I suggest you try the following and report back. (It will help us to know whether this is something we need to investigate )

• ensure you have the latest version of Firefox [1] and Flash Player [2]
• re-enable protected mode, [3]
• Use a new clean profile [4] (with FlashPlayer installed of course)
• Paste the about:support info [5] into your reply
• disable protected mode [6] again to see if they do resize now
• Post back with the results, please include a couple of links to problem videos

By following the above steps you will be providing information that should allow others to reproduce the problem and if necessary file bug reports to try to get the problem fixed.

Footnotes

[1] check the version number latest one is 13.0.2, easiest method probably FirefoxButton -> Help -> About Firefox

[2] to install latest Flash Player 11.2.202.235 (Windows) see

• Adobe Flash plugin has crashed - Prevent it from happening again_solution-2-downgrade-to-an-earlier-version-of-flash
• and link http://forums.adobe.com/thread/1022066

[3] re-enabling protected mode is by deleting the line you added, full instructions at

• http://forums.adobe.com/thread/1018071?tstart=0

[4] clean profile, instructions in above link also at

• Troubleshoot and diagnose Firefox problems

[5]about:support info, key in about:support in the address bar, and hit return; or the menu Firefox Button -> Help -> Troubleshooting not the resulting page has a button to paste the details to the clipboard.

[6] disable protected mode, see link [3] above

OK first off Firefox says it's up to date with 13.0.1 not sure how to go about getting it to update if it says there isn't one. Flash is current build.

Re-enabled protection and tried YouTube. Same issue again Video I tested with http://www.youtube.com/watch?v=WUhOnX8qt3I

So here is the copy from having the safety On

Application Basics

       Name        Firefox
       Version        13.0.1
       User Agent        Mozilla/5.0 (Windows NT 6.1; rv:13.0) Gecko/20100101 Firefox/13.0.1
       Profile Folder          Show Folder
       Enabled Plugins          about:plugins
       Build Configuration          about:buildconfig
       Crash Reports          about:crashes
       Memory Use          about:memory
 Extensions        

Name Version Enabled ID

 Important Modified Preferences     
Name      Value
       browser.cache.disk.capacity        1048576
       browser.cache.disk.smart_size.first_run        false
       browser.cache.disk.smart_size_cached_value        348160
       browser.places.smartBookmarksVersion        3
       browser.startup.homepage_override.buildID        20120614114901
       browser.startup.homepage_override.mstone        13.0.1
       extensions.lastAppVersion        13.0.1
       network.cookie.prefsMigrated        true
       places.history.expiration.transient_current_max_pages        44025
       privacy.sanitize.migrateFx3Prefs        true
 Graphics
       Adapter Description        NVIDIA GeForce GTS 250
       Vendor ID        0x10de
       Device ID        0x0615
       Adapter RAM        1024
       Adapter Drivers        nvd3dum nvwgf2um,nvwgf2um
       Driver Version        8.17.13.142
       Driver Date        5-15-2012
       Direct2D Enabled        true
       DirectWrite Enabled        true (6.1.7601.17789)
       ClearType Parameters        ClearType parameters not found
       WebGL Renderer        Google Inc. -- ANGLE (NVIDIA GeForce GTS 250) -- OpenGL ES 2.0 (ANGLE 1.0.0.963)
       GPU Accelerated Windows        1/1 Direct3D 10
       AzureBackend        direct2d
 JavaScript
       Incremental GC        1
 Library Versions
       Expected minimum version        Version in use
       NSPR        4.9        4.9
       NSS        3.13.4.0 Basic ECC        3.13.4.0 Basic ECC
       NSS Util        3.13.4.0        3.13.4.0
       NSS SSL        3.13.4.0 Basic ECC        3.13.4.0 Basic ECC
       NSS S/MIME        3.13.4.0 Basic ECC        3.13.4.0 Basic ECC

and here is the safety off

Application Basics

       Name        Firefox
       Version        13.0.1
       User Agent        Mozilla/5.0 (Windows NT 6.1; rv:13.0) Gecko/20100101 Firefox/13.0.1
       Profile Folder          Show Folder
       Enabled Plugins          about:plugins
       Build Configuration          about:buildconfig
       Crash Reports          about:crashes
       Memory Use          about:memory
 Extensions        Name        Version        Enabled        ID
 Important Modified Preferences      Name      Value
       browser.cache.disk.capacity        1048576
       browser.cache.disk.smart_size.first_run        false
       browser.cache.disk.smart_size_cached_value        348160
       browser.places.smartBookmarksVersion        3
       browser.startup.homepage_override.buildID        20120614114901
       browser.startup.homepage_override.mstone        13.0.1
       extensions.lastAppVersion        13.0.1
       network.cookie.prefsMigrated        true
       places.history.expiration.transient_current_max_pages        44025
       privacy.sanitize.migrateFx3Prefs        true
 Graphics
       Adapter Description        NVIDIA GeForce GTS 250
       Vendor ID        0x10de
       Device ID        0x0615
       Adapter RAM        1024
       Adapter Drivers        nvd3dum nvwgf2um,nvwgf2um
       Driver Version        8.17.13.142
       Driver Date        5-15-2012
       Direct2D Enabled        true
       DirectWrite Enabled        true (6.1.7601.17789)
       ClearType Parameters        ClearType parameters not found
       WebGL Renderer        Google Inc. -- ANGLE (NVIDIA GeForce GTS 250) -- OpenGL ES 2.0 (ANGLE 1.0.0.963)
       GPU Accelerated Windows        1/1 Direct3D 10
       AzureBackend        direct2d
 JavaScript
       Incremental GC        1
 Library Versions        Expected minimum version        Version in use
       NSPR        4.9        4.9
       NSS        3.13.4.0 Basic ECC        3.13.4.0 Basic ECC
       NSS Util        3.13.4.0        3.13.4.0
       NSS SSL        3.13.4.0 Basic ECC        3.13.4.0 Basic ECC
       NSS S/MIME        3.13.4.0 Basic ECC        3.13.4.0 Basic ECC

I hope this is of use to you. if not please let me know if there is any other way i can help.

Hi Sumica,

I will try to get advice as to what is best now.
Sometimes developers can reproduce problems and work on them, sometimes they need more information from those who experience the problems.

You tube is a popular site, and a reproducible problem with Firefox on you tube is important, and I may normally suggest filing a bug immediately but:

• at least you do have a workaround that works: disabling protected mode
• there are quite a few bugs already filed on Flash 11.3 problems, and developers from Flash and Firefox are still working on issues, it seems other patches/releases may well come out because of the work in progress.
• however I did NOT see a specific bug relating to the player not poping out

My own notes on some current bugs

• Bug 766859 - Youtube video has repaint issue in Firefox after scrolling
  -- as some could not reproduce that bug, that could be taken to mean some users had no problem with YouTube
  • however that was preceeded by Bug 762948 - Repainting issue of Flash content when scrolling with Flash Player 11.3.300.257
    -- that appears still to be work in progress
• Bug 767782 - youtube does not load videos anymore with the latest vesrion
  -- another problem, under investigation, with some informative links, but bug status unconfirmed.
• Bug 763459 - RealPlayer Browser record plugin breaks Youtube since Fx13
  -- a reminder that RealPlayer issues exist
  • but a potential fix 27th June for the Real Player issue: Bug 764210 (#C36) - Blocklist RealPlayer Download Plugin add-ons
    _{michelle munn, realnetworks 2012-06-27 03:10:02 BST
    Tomorrow, Jun27, we will release a mitigation for the Adobe Flash v11.3/Firefox issue as RealPlayer v15.0.5 (tentatively 15.0.5.109).
    The mitigation deactivates RealPlayer plugin when Adobe Flash v11.3 is in Protected Mode.
    Outcome: Video Download is no longer available to the customer.
    Adobe Flash v11.3 Protected Mode plays in Firefox.}