Mozilla サポートの検索

Avoid support scams. We will never ask you to call or text a phone number or share personal information. Please report suspicious activity using the “Report Abuse” option.

詳しく学ぶ

このスレッドはアーカイブに保管されました。 必要であれば新たに質問してください。

After doing a clean install of OSX Lion, I want to re-install my synced firefox preferences. I saved my key before clening the computer but not firefox says the key is incorrect. Any ideas would be most appreciated!

  • 4 件の返信
  • 1 人がこの問題に困っています
  • 1 回表示
  • 最後の返信者: the-edmeister

more options

After doing a clean install of OSX Lion, I want to re-install my synced firefox preferences. I saved my key before clening the computer but not firefox says the key is incorrect. Any ideas would be most appreciated!

After doing a clean install of OSX Lion, I want to re-install my synced firefox preferences. I saved my key before clening the computer but not firefox says the key is incorrect. Any ideas would be most appreciated!

選ばれた解決策

Try typing the Recovery Key without the 5 hyphens.

この回答をすべて読む 👍 0

すべての返信 (4)

more options
more options

Thanks for the tip but unfortunately it doesn't help. I have been through these steps a bunch of times, but because I can't login without resetting my key (and subsequently deleting all of my backup), I never see the "Manage Account" drop-down or the "add a device..." option.

After attempting with the key I had saved and I get the "Wrong Recovery Key" message, there is an option that says "I have lost my other device" which will give the option to change the key along with a friendly note that says if you change your key everything will be lost!?!!

more options

My guess is that my key is missing or has a wrong character in it. Since I wiped my computer, I cannot see it again. If the key is gone, does that mean recovery of the backup is impossible?

more options

選ばれた解決策

Try typing the Recovery Key without the 5 hyphens.