Avatar for Username

Mozilla サポートの検索

Avoid support scams. We will never ask you to call or text a phone number or share personal information. Please report suspicious activity using the “Report Abuse” option.

詳しく学ぶ

このスレッドはアーカイブに保管されました。 必要であれば新たに質問してください。

Unable to upgrade to Firefox 6

  • 1 件の返信
  • 13 人がこの問題に困っています
  • 7 回表示
  • 最後の返信者: east2west

east2west
east2west
more options

I am unable to upgrade to Firefox 6. After clicking "Apply Update" from the Help->"About Firefox" window, the new update is downloaded and I'm asked to restart the browser. When I restart the browser it says "The update could not be installed. Please make sure that no other instances of Firefox is running and retry". I have verified from the Task Manager that no other version of FF is running. Even restarting my Windows OS did not help. Facing exactly similar problem while trying to update to Thunderbird 6.

I am unable to upgrade to Firefox 6. After clicking "Apply Update" from the Help->"About Firefox" window, the new update is downloaded and I'm asked to restart the browser. When I restart the browser it says "The update could not be installed. Please make sure that no other instances of Firefox is running and retry". I have verified from the Task Manager that no other version of FF is running. Even restarting my Windows OS did not help. Facing exactly similar problem while trying to update to Thunderbird 6.

すべての返信 (1)

east2west
east2west 質問者
more options

I have found a workaround for this problem:

Downloaded FF6 directly from mozilla.org and installed it at the same location where FF5 was previously installed on my computer. Aforementioned error message did not crop up this way.

However that still does not answer why I was getting the error while trying to upgrade in the usual way.