Avatar for Username

Mozilla サポートの検索

Avoid support scams. We will never ask you to call or text a phone number or share personal information. Please report suspicious activity using the “Report Abuse” option.

詳しく学ぶ

このスレッドはアーカイブに保管されました。 必要であれば新たに質問してください。

Sync and Save missing from Android

  • 3 件の返信
  • 3 人がこの問題に困っています
  • 1 回表示
  • 最後の返信者: jonzn4SUSE

Katelyn
Katelyn
more options

I am trying to sync my desktop Firefox data to my Android phone, a Samsung Galaxy S21+. In every help topic I read, it says to click the three dots on Android, go to settings and click "Sync and save data," then click "Ready to scan" and scan the QR code provided from my desktop account. The issue I am running into is that the "Sync and save data" option does not exist on my Firefox Android app. If I click on my profile on the phone, I can click "Sync" but it doesn't do anything. It does not work if I try to scan the QR code through the phone camera instead. I am at a loss for how to sync my Mozilla account on these two devices. My Firefox app is up to date. If anyone can help me I would appreciate it.

I am trying to sync my desktop Firefox data to my Android phone, a Samsung Galaxy S21+. In every help topic I read, it says to click the three dots on Android, go to settings and click "Sync and save data," then click "Ready to scan" and scan the QR code provided from my desktop account. The issue I am running into is that the "Sync and save data" option does not exist on my Firefox Android app. If I click on my profile on the phone, I can click "Sync" but it doesn't do anything. It does not work if I try to scan the QR code through the phone camera instead. I am at a loss for how to sync my Mozilla account on these two devices. My Firefox app is up to date. If anyone can help me I would appreciate it.

すべての返信 (3)

jonzn4SUSE
jonzn4SUSE
  • Top 10 Contributor
more options

What are you looking for? Here are screenshot from my Xperia showing sync, Desktop bookmarks, and passwords. see screenshots

jonzn4SUSE
jonzn4SUSE
  • Top 10 Contributor
more options

I signed out of my account to show you the option. see screenshot Post a similar screenshot showing your options.

jonzn4SUSE
jonzn4SUSE
  • Top 10 Contributor
more options

Trying to sign back into my account on the phone, but there is an issue with the process. The scan option is not working. I clicked sign into sync, but the QR was not working and had to use the email option instead. see screenshots

この投稿は jonzn4SUSE により に変更されました