Mozilla サポートの検索

Avoid support scams. We will never ask you to call or text a phone number or share personal information. Please report suspicious activity using the “Report Abuse” option.

詳しく学ぶ

このスレッドはアーカイブに保管されました。 必要であれば新たに質問してください。

Firefox for Android keeps crashing during autofill

  • 5 件の返信
  • 0 人がこの問題に困っています
  • 36 回表示
  • 最後の返信者: SEO Growth Hacks

more options

Hello, Firefox crashes when I use it on the same screen as other apps. Examples are float screen, split screen, and auto fill passwords in other apps.

Hello, Firefox crashes when I use it on the same screen as other apps. Examples are float screen, split screen, and auto fill passwords in other apps.

すべての返信 (5)

more options

On Android 13

more options

Hi

I am sorry to hear that Firefox for Android is crashing. I hope that we can help resolve this for you. Before following the steps below, please make sure that you have updated both your Android device and Firefox for Android to the latest versions available.

As a first step, close down many of the tabs that you have open to as few as possible. Does this help reduce the incidence of a crash?

If this does not resolve the issue, open the Android Settings app, select Applications then find Firefox in the list. In the section headed "Storage", selct the option to clear the cache (do not clear data!). Does this help?

Failing that, our developers will need to look into this in more detail with some logs from inside your copy of Firefox for Android. Type about:crashes in the address bar which will display information about recent crashes. If you select the most recent "Socorro" link, a crash report will open in a new tab. If you could copy and paste the address of the page that opens into a reply to this thread, we will be able to look into this further for you.

I hope that this helps.

more options
more options

Is you device fully up to date from the Google Play store?

more options

Yes, it is well updated and so is the Android system.