Avatar for Username

Mozilla サポートの検索

Avoid support scams. We will never ask you to call or text a phone number or share personal information. Please report suspicious activity using the “Report Abuse” option.

詳しく学ぶ

このスレッドはアーカイブに保管されました。 必要であれば新たに質問してください。

Thunderbird Nightmare: Entire Contents of Files/Folders with Saved Gmails VANISH in a Second When Clicked On

  • 3 件の返信
  • 0 人がこの問題に困っています
  • 1 回表示
  • 最後の返信者: Medhasree Suram

melissadoff
melissadoff
more options

I have lost all of my saved Gmails in Thunderbird in each of my 3 accounts but my AOL emails are fine. The saved Gmails are organized into files/folders. The minute I click on one message in a folder, the entire contents of all the emails completely get deleted. They are not in trash and are removed from my ALL EMAILS file, as well. They are totally gone: all of my business emails for 3 different Gmail accounts on Thunderbird and have been deleted from Gmail. Why has this happened? Can I fix this?

I have lost all of my saved Gmails in Thunderbird in each of my 3 accounts but my AOL emails are fine. The saved Gmails are organized into files/folders. The minute I click on one message in a folder, the entire contents of all the emails completely get deleted. They are not in trash and are removed from my ALL EMAILS file, as well. They are totally gone: all of my business emails for 3 different Gmail accounts on Thunderbird and have been deleted from Gmail. Why has this happened? Can I fix this?

すべての返信 (3)

Matt
Matt
  • Moderator
  • Top 10 Contributor
more options

I am assuming your account is of the default IMAP type (having all mail sort of confirms it) If your emails are not on the gmail server, then Thunderbird will be syncing the content of your folders to that empty account and syncing them to oblivion.

Can you fix this. Seriously what has happened is the biggest issue in trying to answer that. There may be some that can be recovered. Did you do some housekeeping say on a phone or set up mail on another device? What lead to this?

melissadoff
melissadoff 質問者
more options

Hi Matt,

For my personal Gmail account that doesn't have an administrator, all of the previously "filed" emails perfectly organized in folders, were in TRASH. So I was able to send them to my INBOX. (Ugh: now I will have to refile all of them!!).

Unfortunately, the other two gmail accounts have an administrator. The emails are still available for a RESTORE. This is the second time Thunderbird has deleted my emails as I open them ... then deleting the entire contents of a file/folder.

Clearly, I can't trust Thunderbird with Gmail. I love Thunderbird. My AIM/AOL email account is fine: just the Gmail account.

Medhasree Suram
Medhasree Suram
more options

I'm sorry to hear about the trouble you're facing with Thunderbird and your Gmail accounts. It sounds like there might be a synchronization issue causing your emails to be deleted when you open them. If you're using IMAP for your Gmail accounts, there could be a syncing problem between Thunderbird and the Gmail server. It's essential to ensure your emails are still present on the Gmail server before trying to fix Thunderbird. To address this, you might want to reach out to Gmail support for assistance. Additionally, consider checking if Thunderbird is up to date and if any add-ons are causing conflicts. Always make sure to back up your important emails before attempting any fixes.