Mozilla サポートの検索

Avoid support scams. We will never ask you to call or text a phone number or share personal information. Please report suspicious activity using the “Report Abuse” option.

詳しく学ぶ

このスレッドはアーカイブに保管されました。 必要であれば新たに質問してください。

bookmarks and brower history

  • 7 件の返信
  • 1 人がこの問題に困っています
  • 3 回表示
  • 最後の返信者: FredMcD

more options

I just got a new computer. my old machine was running windows 7, now i have windows 10. but firefox doesn't have my bookmarks any longer.

I just got a new computer. my old machine was running windows 7, now i have windows 10. but firefox doesn't have my bookmarks any longer.

すべての返信 (7)

more options

Please explain the problem in detail. What happens? What is/are the exact error message(s) ?

more options

I bought a new PC and changed from Windows 7 to windows 10. The technician loaded my old data to my new PC. When I opened my web browser all of my bookmarks and saved passwords were missing.

more options

It's possible the browse could not find the old profile, or there was a problem with the old, and created a new profile.

Look on your desktop. Do you see a folder called; Old Firefox? Look inside. Look for the folder with the latest creation date.

https://support.mozilla.org/en-US/kb/recovering-important-data-from-an-old-profile

https://support.mozilla.org/en-US/kb/back-and-restore-information-firefox-profiles

https://support.mozilla.org/en-US/kb/how-run-firefox-when-profile-missing-inaccessible


https://support.mozilla.org/en-US/kb/recover-user-data-missing-after-firefox-update

more options

https://support.mozilla.org/en-US/kb/how-run-firefox-when-profile-missing-inaccessible

http://kb.mozillazine.org/Profile_folder_-_Firefox#Navigating_to_the_profile_folder

https://support.mozilla.org/en-US/kb/profile-manager-create-and-remove-firefox-profiles

https://support.mozilla.org/en-US/kb/back-and-restore-information-firefox-profiles


Type about:profiles<enter> in the address box. How many profiles are listed? How many should be there? Also, open the profile folder in your file explorer.


https://support.mozilla.org/en-US/kb/recover-user-data-missing-after-firefox-update

more options

Note that the Firefox profile folder with your personal data is in a hidden location in "AppData\Roaming", so it is possible that the technician didn't copy this data.

Do you still have the old computer or at least have access to its hard drive ?

more options

i have the hard drive but no way to use it.

more options

The old hard drive could be plugged into the new system and used as an external drive. As long as the drive itself was not damaged/has problems.