We're calling on all EU-based Mozillians with iOS or iPadOS devices to help us monitor Apple’s new browser choice screens. Join the effort to hold Big Tech to account!

Avatar for Username

Mozilla サポートの検索

Avoid support scams. We will never ask you to call or text a phone number or share personal information. Please report suspicious activity using the “Report Abuse” option.

詳しく学ぶ

このスレッドはアーカイブに保管されました。 必要であれば新たに質問してください。

Updating the ssl certificate

  • 1 件の返信
  • 1 人がこの問題に困っています
  • 1 回表示
  • 最後の返信者: Matt

ericlin
ericlin
more options

Hi, there

I've been using the thunderbird as my email client for years. I've been using the same email settings for a few private email accounts, with SSL support, for a few years without any issue. Last week, I updated my email server's ssl certificate with a different CA. The update was successful, and all the email accounts are still active and working properly.

However, as I was trying to set up the same email accounts, using thunderbird, for a new PC, the thunderbird can't completed the setup. I even tried to setup the email accounts offline first, and it still failed. I am 100% sure that the email server settings are exactly the same as the currently working ones used in the old PCs. This frustrates me a lot. The failed thunderbird email setup does not provide any error messages. When I pressed "Get Messages" button, it simply shows "Connected to xxx.xx.com...", and never downloaded any messages.

I strongly suspect that it has to do with the new SSL CA.

Does anyone have similar experience ?

Thank you. Regards, Eric

Hi, there I've been using the thunderbird as my email client for years. I've been using the same email settings for a few private email accounts, with SSL support, for a few years without any issue. Last week, I updated my email server's ssl certificate with a different CA. The update was successful, and all the email accounts are still active and working properly. However, as I was trying to set up the same email accounts, using thunderbird, for a new PC, the thunderbird can't completed the setup. I even tried to setup the email accounts offline first, and it still failed. I am 100% sure that the email server settings are exactly the same as the currently working ones used in the old PCs. This frustrates me a lot. The failed thunderbird email setup does not provide any error messages. When I pressed "Get Messages" button, it simply shows "Connected to xxx.xx.com...", and never downloaded any messages. I strongly suspect that it has to do with the new SSL CA. Does anyone have similar experience ? Thank you. Regards, Eric

すべての返信 (1)

Matt
Matt
  • Moderator
  • Top 10 Contributor
more options

what error did you get using the account setup wizard?

Have you tried clearing the error console (Ctrl + Shift +J) and then attempting to get mail to see what appears in the error log? Not all issues bubble to the top with an error message unfortunately.