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Firefox crashes

  • 12 件の返信
  • 1 人がこの問題に困っています
  • 1 回表示
  • 最後の返信者: sarahsherwin11

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bp-2f106568-d904-4fb7-bf97-d31eb0191121 I have an exam tomorrow on proctorU and it keeps crashing when I click the test your equipment button.

bp-2f106568-d904-4fb7-bf97-d31eb0191121 I have an exam tomorrow on proctorU and it keeps crashing when I click the test your equipment button.

すべての返信 (12)

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hi, does it make a difference when you disable accessibility features in the browser and restart once afterwards?: go to the firefox menu ≡ > options > privacy & security panel and under permissions check the setting to prevent accessibility services from accessing your browser.

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No, I disabled it and it still crashed.

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can you please provide the new crash report id as well.

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bp-3fa08fa7-3482-4805-acc2-d139e0191121

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this new report still shows accessibility is active though - did you restart after making the change?

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yes, i resumbitted and its showing that the box is not checked for preventing accessibility ...

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the box should be checked though.

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Even when I check the box it still crashes.

bp-693a00e0-567a-4db6-8acb-80ec80191121

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thanks, so the crash is apparently happening in a windows module that is the api between your webcam and the applications that want to access it. i'm not sure if we can provide a quick fix for this in firefox. the problem might be similar to the description in https://bugzilla.mozilla.org/show_bug.cgi?id=1263519#c1, so perhaps installing a new driver for the webcam might help...

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What do you mean by installing a new driver? The camera is apart of the computer.

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if you look on the support site of your computer's manufacturer they may offer an updated driver for the webcam of your notebook model.

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I honestly don't know how to do that. Also, would that assume that it's an issue with the camera and not firefox? Because it works for other things on the computer.