Our Symantec Antivirus is detecting downloader.ponik virus in Thunderbird Inbox folder under user profile but unable to delete that
Our Symantec Antivirus is detecting downloader.ponik virus in Thunderbird Inbox folder under user profile but unable to delete that and keep that left alone. I have raised this issue to Symantec team and they have tried to fix this form their end but unable to do anything and they are saying that SEP is not deleting that due to some permission issue on Thunderbird so can you please help us to fix this issue.
Thanks Ashish
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Create an exception in Symantec Antivirus for your Thunderbird profile folder, so it won't get scanned. http://kb.mozillazine.org/Profile_folder_-_Thunderbird
A malicious attachment can't do any harm as long as you're not trying to open or run it. Simply delete the corresponding message.
But Thunderbird profile is created different for all the user so how will get that added in exception, that's an issue.
If they log on to Windows using different usernames, the profiles are located in the users own spaces so I think you need to create one for each user. C:\Users\"username"\AppData\Roaming\Thunderbird\profiles
If Symantec was allowed to delete, it would wipe out your entire inbox. as inbox is just one single big file. To get rid of the virus you have to delete that particular mail and compress the inbox. (it's compressing that actually removes the mail)
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Then We need to add all the user accounts in exception manually which is very difficult so can we have any other solution ?
You should probably ask Symantec.