We're sorry to hear that Firefox is crashing. In order to assist you better, please follow the steps below to provide us crash IDs to help us learn more about your crash.

1. Enter about:crashes in the Firefox address bar and press Enter. A Submitted Crash Reports list will appear, similar to the one shown below.
2. Copy the 5 most recent Report IDs that start with bp- and then go back to your forum question and paste those IDs into the "Post a Reply" box.

Note: If a recent Report ID does not start with bp- click on it to submit the report.

(Please don't take a screenshot of your crashes, just copy and paste the IDs. The below image is just an example of what your Firefox screen should look like.)

Thank you for your help!

More information and further troubleshooting steps can be found in the Troubleshoot Firefox crashes (closing or quitting unexpectedly) article.

bp-0148d755-f119-44ac-aa3e-8bad32150518 19/5/2015 2:06 πμ bp-b3a7c62c-6cfe-4c64-82d6-375582140902 2/9/2014 11:53 αμ bp-05516d4d-9ff5-40bf-a0e1-b447e2140616 17/6/2014 2:41 πμ bp-bbd397c1-612d-4ebe-8ecc-a0f3c2140323 24/3/2014 1:51 πμ bp-02076eba-0a03-48bf-869b-903b92131002 2/10/2013 8:59 μμ thank you for your respond

Start Firefox in Safe Mode {web Link} by holding down the <Shift>
(Mac Options) key, and then starting Firefox. Is the problem still there?

FredMcD said

Start Firefox in Safe Mode {web Link} by holding down the <Shift>
(Mac Options) key, and then starting Firefox. Is the problem still there?

the-edmeister said

We're sorry to hear that Firefox is crashing. In order to assist you better, please follow the steps below to provide us crash IDs to help us learn more about your crash.

1. Enter about:crashes in the Firefox address bar and press Enter. A Submitted Crash Reports list will appear, similar to the one shown below.
2. Copy the 5 most recent Report IDs that start with bp- and then go back to your forum question and paste those IDs into the "Post a Reply" box.

Note: If a recent Report ID does not start with bp- click on it to submit the report. (Please don't take a screenshot of your crashes, just copy and paste the IDs. The below image is just an example of what your Firefox screen should look like.)

Thank you for your help! More information and further troubleshooting steps can be found in the Troubleshoot Firefox crashes (closing or quitting unexpectedly) article.

bp-0148d755-f119-44ac-aa3e-8bad32150518 19/5/2015 2:06 πμ bp-b3a7c62c-6cfe-4c64-82d6-375582140902 2/9/2014 11:53 αμ bp-05516d4d-9ff5-40bf-a0e1-b447e2140616 17/6/2014 2:41 πμ bp-bbd397c1-612d-4ebe-8ecc-a0f3c2140323 24/3/2014 1:51 πμ bp-02076eba-0a03-48bf-869b-903b92131002 2/10/2013 8:59 μμ thank you for your respond

FredMcD said

Start Firefox in Safe Mode {web Link} by holding down the <Shift>
(Mac Options) key, and then starting Firefox. Is the problem still there?

in safe mode firefox runs fine but the point is that something is going on the regular mode

Safe Mode is a troubleshooting mode that temporarily turns off hardware acceleration, resets some settings, and disables add-ons (extensions and themes). If the problem goes away, that tells us one thing. If it does not, that tells us something else.

It could be the work of one of your add-ons. Type about:addons<enter> in the address bar to open your Add-ons Manager. Hot key; <Control>(Mac:<Command>)<Shift> A)

In the Add-ons Manager, on the left, select Extensions. Disable a few add-ons, then Restart Firefox.

Some added toolbar and anti-virus add-ons are known to cause Firefox issues. Disable All of them.

If the problem continues, disable some more (restarting FF). Continue until the problem is gone. After, you know what group is causing the issue. Re-enable the last group ONE AT A TIME (restarting FF) until the problem returns.

Once you think you found the problem, disable that and re-enable all the others, then restart again. Let us know who the suspect is detective.

FredMcD said

Safe Mode is a troubleshooting mode that temporarily turns off hardware acceleration, resets some settings, and disables add-ons (extensions and themes). If the problem goes away, that tells us one thing. If it does not, that tells us something else. It could be the work of one of your add-ons. Type about:addons<enter> in the address bar to open your Add-ons Manager. Hot key; <Control>(Mac:<Command>)<Shift> A) In the Add-ons Manager, on the left, select Extensions. Disable a few add-ons, then Restart Firefox. Some added toolbar and anti-virus add-ons are known to cause Firefox issues. Disable All of them. If the problem continues, disable some more (restarting FF). Continue until the problem is gone. After, you know what group is causing the issue. Re-enable the last group ONE AT A TIME (restarting FF) until the problem returns. Once you think you found the problem, disable that and re-enable all the others, then restart again. Let us know who the suspect is detective.

i think i figured out what was wrong.i turned down the accelaration hardware and now everything is okay..thank you so much for your time!

Good to know. Safe Surfing.