We're calling on all EU-based Mozillians with iOS or iPadOS devices to help us monitor Apple’s new browser choice screens. Join the effort to hold Big Tech to account!

Mozilla サポートの検索

Avoid support scams. We will never ask you to call or text a phone number or share personal information. Please report suspicious activity using the “Report Abuse” option.

詳しく学ぶ

このスレッドはアーカイブに保管されました。 必要であれば新たに質問してください。

Why is the firefox window black with no menus showing either

  • 2 件の返信
  • 12 人がこの問題に困っています
  • 1 回表示
  • 最後の返信者: lizhenry

more options

Made an upate on 10/14/14 and when I open firefox the window is black and I can't see the menu bar or the other bars either, I can see in the bottom that a page is loading but its also just a black bar, if a click where the menu should be, It seems to open but it's also black no letter, nothing, thanks in advance

Made an upate on 10/14/14 and when I open firefox the window is black and I can't see the menu bar or the other bars either, I can see in the bottom that a page is loading but its also just a black bar, if a click where the menu should be, It seems to open but it's also black no letter, nothing, thanks in advance

選ばれた解決策

Have a look at the answers here: https://support.mozilla.org/en-US/questions/1025688

You likely need to update your graphics card driver. If that doesn't work, start Firefox in Safe Mode (with the shift key held down) and turn off hardware acceleration. (menu ≡ > options > advanced > general )

この回答をすべて読む 👍 1

すべての返信 (2)

more options

Could you try starting Firefox in its Safe Mode? That's a standard diagnostic tool to deactivate extensions and some advanced features of Firefox. More info: Diagnose Firefox issues using Troubleshoot Mode.

With Firefox fully closed, you can hold down the Shift key when starting Firefox.

A small dialog should appear. Click "Start in Safe Mode" (not Reset).

Any difference?

If Firefox is visible, go ahead and disable Firefox's use of hardware acceleration as a workaround for a possible graphics card driver software incompatibility.

"3-bar" menu button (or Tools menu) > Options > Advanced

On the "General" mini-tab, uncheck the box for "Use hardware acceleration when available"

That will be in effect the next time you exit and start Firefox back up.

more options

選ばれた解決策

Have a look at the answers here: https://support.mozilla.org/en-US/questions/1025688

You likely need to update your graphics card driver. If that doesn't work, start Firefox in Safe Mode (with the shift key held down) and turn off hardware acceleration. (menu ≡ > options > advanced > general )