Mozilla サポートの検索

Avoid support scams. We will never ask you to call or text a phone number or share personal information. Please report suspicious activity using the “Report Abuse” option.

詳しく学ぶ

このスレッドはアーカイブに保管されました。 必要であれば新たに質問してください。

My firefox got infested with mystartsearch malware. Because of it, random pop-ups keep appearing during my session.Please help me get rid of it.

  • 2 件の返信
  • 2 人がこの問題に困っています
  • 2 回表示
  • 最後の返信者: FredMcD

more options

I want to get rid of the mystartsearch malware. I couldn't find it in my control panel uninstall list, nor I could find it in firefox 'options' tab.

I want to get rid of the mystartsearch malware. I couldn't find it in my control panel uninstall list, nor I could find it in firefox 'options' tab.

すべての返信 (2)

more options

hello reach2prasanna, it sounds like you may have malicious addons present. please perform all these steps:

  1. reset firefox (this will keep your bookmarks and passwords)
  2. afterwards go to the firefox menu ≡ > addons > extensions and in case there are still extensions listed there, disable them.
  3. finally run a full scan of your system with different security tools like the free version of malwarebytes and adwcleaner to make sure that adware isn't present in other places of your system as well.

Troubleshoot Firefox issues caused by malware

more options

After, Go to the Mozilla Add-ons Web Page {web link} (There’s a lot of good stuff here) and search for a good add / pop-up blocker.