Hello,

The Reset Firefox feature can fix many issues by restoring Firefox to its factory default state while saving your essential information. Note: This will cause you to lose any Extensions, Open websites, and some Preferences.

To Reset Firefox do the following:

1. Go to Firefox > Help > Troubleshooting Information.
2. Click the "Reset Firefox" button.
3. Firefox will close and reset. After Firefox is done, it will show a window with the information that is imported. Click Finish.
4. Firefox will open with all factory defaults applied.

Further information can be found in the Refresh Firefox - reset add-ons and settings article.

Did this fix your problems? Please report back to us!

Thank you.

hello, you have the MixiDJ extension present in your profile that could be considered malware.

please reset firefox and see if those entries are still present afterwards. also go to the windows control panel / programs and remove all toolbars or potentially unwanted software from there and run a full scan of your system with the security software that you have in place and different other tools like the free version of malwarebytes & adwcleaner.

Remove a toolbar that has taken over your Firefox search or home page Troubleshoot Firefox issues caused by malware

You guys are great!!!!!!!

I reset Firefox and all is normal again.

Where did I get the MixiDJ extension? I don't want to go back there again.

Thanks again!!! Jim

hey jim, you're very welcome - glad you could get it sorted :-)

this adware/malware stuff often comes bundled with other "freeware", so be careful what programs you download and run on your pc in order to stay safe. some background & more tips are also mentioned in the 2 articles i've linked to above...

You can look at this thread about MixiDJ: [/questions/953298]

Thanks so much for all your help!

I love Mozilla and Firefox!

Jim

Hi All,

First, let me start by apologizing for any inconvenience you are currently experiencing. Simpli.fi is not a scam/spyware/adware/malware but a safe AdTech company. Please feel free to visit our website at www.simpli.fi for more information about our company and service offerings. I apologize some of you are experiencing issues and seeing a tag associated with Simpli.fi on some of the pages you visit. We have been able to trace this issue to a search productivity tool and have contacted them to figure out why our tag is being used and causing delays in page load times. If you do experience problems, please feel free to email [email protected] and someone from our tech team will respond to try and resolve any issue you are having. Thank you.