Avatar for Username

Cerca nel supporto

Attenzione alle mail truffa. Mozilla non chiederà mai di chiamare o mandare messaggi a un numero di telefono o di inviare dati personali. Segnalare qualsiasi attività sospetta utilizzando l'opzione “Segnala abuso”.

Ulteriori informazioni

Questa discussione è archiviata. Inserire una nuova richiesta se occorre aiuto.

Deleting unauthorized 2nd account

Epicuros813
Epicuros813
more options

During my absence, my house maid created a Firefox "default" account with her photo. So, when I open Firefox it is her account and photo that appears first and it stays there until I switch to my account. How can I delete this unauthorized account without deleting also my own account and lose my password list?

Vasilis Caravitis

During my absence, my house maid created a Firefox "default" account with her photo. So, when I open Firefox it is her account and photo that appears first and it stays there until I switch to my account. How can I delete this unauthorized account without deleting also my own account and lose my password list? Vasilis Caravitis

Tutte le risposte (2)

Dropa
Dropa
more options

Try this help. https://support.mozilla.org/en-US/questions/1036497

jscher2000 - Support Volunteer
jscher2000 - Support Volunteer
  • Top 10 Contributor
more options

Hi Vasilis, what steps are you taking the fix the issue when you start Firefox? For example:

  • sign out of the other person's Firefox Account, then sign in to your Firefox Account
  • sign out of the other person's web account on the page that loads (for example, Gmail, Outlook, etc.), and then sign in to your account
  • use the about:profiles page to launch Firefox using your older Firefox profile data and then closing out of the unwanted profile
  • something else