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My email folders have disappeared

  • 2 risposte
  • 4 hanno questo problema
  • 1 visualizzazione
  • Ultima risposta di Simon Collins

Simon Collins
Simon Collins
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I have lost most of my email folders and sub-folders. They were there yesterday but gone today. I need to get them back, this is critically important. Help!

I have lost most of my email folders and sub-folders. They were there yesterday but gone today. I need to get them back, this is critically important. Help!

Tutte le risposte (2)

Toad-Hall
Toad-Hall
  • Top 10 Contributor
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Are you talking about a pop or imap mail account ? Are you talking about more than one mail account?

I'm presuming you can see the Folder Pane. Do you have this setting:

  • Menu icon > Folders > All

If IMAP: Right click on imap mail account name in Folder Pane and selct 'Subscribe' Do you see list of all folders ? click on 'Refresh' Are you able to select/highlight all required folders? If yes, select them and click on 'Subscribe' click on 'OK'

Simon Collins
Simon Collins Utente che ha posto la domanda
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Thanks, that was really helpful and I think I have now recovered all my missing folders! Although I think I did try this before but it didn't work, but it has worked this time. Many thanks.