We're calling on all EU-based Mozillians with iOS or iPadOS devices to help us monitor Apple’s new browser choice screens. Join the effort to hold Big Tech to account!

Avatar for Username

Cerca nel supporto

Attenzione alle mail truffa. Mozilla non chiederà mai di chiamare o mandare messaggi a un numero di telefono o di inviare dati personali. Segnalare qualsiasi attività sospetta utilizzando l'opzione “Segnala abuso”.

Ulteriori informazioni

Questa discussione è archiviata. Inserire una nuova richiesta se occorre aiuto.

Ubuntu 18.04, firefox 61.0.1 (64-bit) facebook messenger and messenger calls can't connect. On Chrome there is no problem. All permissions granted but no joy

  • 1 risposta
  • 1 ha questo problema
  • 1 visualizzazione
  • Ultima risposta di Shadow110

JLChapman
JLChapman
more options

I have always used Facebook messenger and messenger.com to make calls and had no problems. I don't know if it is from the last upgrade or not but I realised about 6 weeks ago that when making a call the window opens asking for permissions, I grant the permissions (I have set them to be remembered now), the call then proceeds to the ringing stage, the other end picks up, there is silence, they can't hear me and I can't hear them and then the call ends by itself. Both facebook messenger and messenger.com work on Chrome on the same machine but I am a firefox fan and want to know why it is not working in firefox. Any assistance would be appreciated.

I have always used Facebook messenger and messenger.com to make calls and had no problems. I don't know if it is from the last upgrade or not but I realised about 6 weeks ago that when making a call the window opens asking for permissions, I grant the permissions (I have set them to be remembered now), the call then proceeds to the ringing stage, the other end picks up, there is silence, they can't hear me and I can't hear them and then the call ends by itself. Both facebook messenger and messenger.com work on Chrome on the same machine but I am a firefox fan and want to know why it is not working in firefox. Any assistance would be appreciated.

Tutte le risposte (1)

Shadow110
Shadow110
more options

Hi, try using messenger.com while in : SAFE MODE

In Firefox Safe mode these changes are effective:

  • all extensions are disabled (about:addons)
  • default theme is used (no persona)
  • userChrome.css and userContent.css are ignored (chrome folder)
  • default toolbar layout is used (file: localstore-safe.rdf)
  • Javascript JIT compilers are disabled (prefs: javascript.options.*jit)
  • hardware acceleration is disabled (Options > Advanced > General)
  • plugins are not affected
  • preferences are not affected

TEST''''is issue still there ?