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certificate problem

  • 6 risposte
  • 3 hanno questo problema
  • 4 visualizzazioni
  • Ultima risposta di FredMcD

saphirblau
saphirblau
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i cannot browse ANY webpage. i keep receiving certificate warnings. any page. even google.com

i cannot browse ANY webpage. i keep receiving certificate warnings. any page. even google.com

Tutte le risposte (6)

FredMcD
FredMcD
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What is the full error message?

WestEnd
WestEnd
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screen shot of the error?

FredMcD
FredMcD
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FredMcD said

What is the full error message?
cor-el
cor-el
  • Moderator
  • Top 10 Contributor
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Do you get the SEC_ERROR_UNKNOWN_ISSUER error?

You can check if there is more detail available about the issuer of the certificate.

  • click the "Advanced" button show more detail
  • click the blue SEC_ERROR_UNKNOWN_ISSUER message to show the certificate chain
  • click "Copy text to clipboard" and paste the base64 certificate chain text in a reply

If clicking the SEC_ERROR_UNKNOWN_ISSUER text doesn't provide the certificate chain then try these steps to inspect the certificate.

  • open the Server tab in the Certificate Manager
    • Options/Preferences -> Privacy & Security
      Certificates: View Certificates -> Servers: "Add Exception"
  • paste the URL of the website (https://xxx.xxx) in it's Location field.

Let Firefox retrieve the certificate -> "Get Certificate"

  • click the "View" button and inspect the certificate

You can see detail like the issuer of the certificate and intermediate certificates in the Details tab.

saphirblau
saphirblau Utente che ha posto la domanda
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cor-el said

Do you get the SEC_ERROR_UNKNOWN_ISSUER error?

You can check if there is more detail available about the issuer of the certificate.

  • click the "Advanced" button show more detail
  • click the blue SEC_ERROR_UNKNOWN_ISSUER message to show the certificate chain
  • click "Copy text to clipboard" and paste the base64 certificate chain text in a reply

If clicking the SEC_ERROR_UNKNOWN_ISSUER text doesn't provide the certificate chain then try these steps to inspect the certificate.

  • open the Server tab in the Certificate Manager
    • Options/Preferences -> Privacy & Security
      Certificates: View Certificates -> Servers: "Add Exception"
  • paste the URL of the website (https://xxx.xxx) in it's Location field.

Let Firefox retrieve the certificate -> "Get Certificate"

  • click the "View" button and inspect the certificate

You can see detail like the issuer of the certificate and intermediate certificates in the Details tab.

why do I even have to such things? no other browsers have this kind of issues. I can't even open google.com just make an update and change this thing

FredMcD
FredMcD
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Such problems as yours are mostly caused by the computers protection programs. By answering our questions, we can help you set things up to work properly.