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Firefox quit running on entire domain 20160913

  • 3 risposte
  • 1 ha questo problema
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  • Ultima risposta di FredMcD

steved_wr
steved_wr
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On 9/13/2016 we noted that every instance of Firefox quit working on all machines in our Windows Active Directory domain. The program crashes immediately on loading. To troubleshoot, we have:

1. rebooted machines 2. attempted safe mode 3. attempted new instances without an existing profile 4. Reinstalled new versions 5. scanned for malware 6. disabled software restriction group policies

None of the steps taken have had any effect. Primary OS is Windows 7, both x86 & x64

On 9/13/2016 we noted that every instance of Firefox quit working on all machines in our Windows Active Directory domain. The program crashes immediately on loading. To troubleshoot, we have: 1. rebooted machines 2. attempted safe mode 3. attempted new instances without an existing profile 4. Reinstalled new versions 5. scanned for malware 6. disabled software restriction group policies None of the steps taken have had any effect. Primary OS is Windows 7, both x86 & x64

Soluzione scelta

Symantec/Norton did an update last night and since then many users have reported problems.They are working on it.

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FredMcD
FredMcD
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Soluzione scelta

Symantec/Norton did an update last night and since then many users have reported problems.They are working on it.

steved_wr
steved_wr Utente che ha posto la domanda
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Must have been it. I was offsite for a few days, and on return everything was working fine! Thanks Fred...

FredMcD
FredMcD
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Hello,

I am glad to hear that your problem has been resolved. If you haven't already, please select the answer that solves the problem. This will help other users with similar problems find the solution more easily.

Thank you for contacting Mozilla Support.