Search Support

Avoid support scams. We will never ask you to call or text a phone number or share personal information. Please report suspicious activity using the “Report Abuse” option.

Learn More

Firefox crashes at startup

  • 1 nzaghachinzaghachi
  • 4
  • 4 views
  • Nzaghachi ikpeazụ nke knorretje

more options

I cannot open Firefox because it crashes at startup even in Safe Mode.

I cannot open Firefox because it crashes at startup even in Safe Mode.

All Replies (1)

more options

Your crashreport:
https://crash-stats.mozilla.com/report/index/bp-02d00abb-8cb5-4d6b-b8e0-0bca22111103
Firefox 7.0.1 Crash Report [@ _purecall | nsXPTCStubBase::QueryInterface(nsID const&, void**) ]
This may be related to Trusteer Rapport. Try to disable it and see if that stops the crashing. For more help you can ask their helpdesk.
http://www.trusteer.com/support/en/report-problem