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My firefox browser is only opening the page to about 10cm deep although it's full screem width. It started doing this about a week ago. I've uninstalled and reinstalled it but it's still too short and I can't drag it to full size, it just pings back. Plea

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My firefox browser is only opening the page to about 10cm deep although it's full screem width. It started doing this about a week ago. I've uninstalled and reinstalled it but it's still too short and I can't drag it to full size, it just pings back. Please help?

This happened

Every time Firefox opened

== 12/07/2010

My firefox browser is only opening the page to about 10cm deep although it's full screem width. It started doing this about a week ago. I've uninstalled and reinstalled it but it's still too short and I can't drag it to full size, it just pings back. Please help? == This happened == Every time Firefox opened == 12/07/2010

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Hello Susan.

It's possible that you are having a problem with some Firefox add-on that is hindering your Firefox's normal behavior. Have you tried disabling all add-ons (just to check), to see if Firefox goes back to normal?

Whenever you have a problem with Firefox, whatever it is, you should make sure it's not caused by one (or more than one) of your installed add-ons, be it an extension, a theme or a plugin. To do that easily and cleanly, run Firefox in safe mode (don't forget to select Disable all add-ons when you start safe mode). If the problem disappears, you know it's from an add-on. Disable them all in normal mode, and enable them one at a time until you find the source of the problem. See this article for information about troubleshooting extensions and themes and this one for plugins.

If you need support for one of your add-ons, you'll have to contact its author.

If the problem is not disappears when all add-ons are disabled, please tell me, so we can work from there.