Unable to access TBird
Following a computer malfunction I lost AT&T email access. Their support restored access which required a password change. Unfortunately, it did restore access for Thunderbird. After several hours of trying various unsuccessful options I deleted and re-installed Tbird. Tbird required a password to access the AT&T server. I entered the AT&T Secure Key and received msg. that Tbird was installed. The Tbird display was exactly like the one I had before re-installing it. There were a few emails displayed along with the Contacts list. However I could not receive or send any emails. I tried entering the Secure Key and the new AT&T password to log in without success. Computer was turned off for the night. On restarting this A.M. the Tbird screen no longer displayed. In its place is the error msg. to check logs or run SXStrace (screen shot attached). Neither option is of any value to me since I do not know how to interpret the information in the log nor do I understand the SXStrace syntax.
I am able to login to Tbird using the Secure Key on a different computer. Tbird will receive but not send emails. I have checked the SMTP setting and it is correct.
All Replies (2)
I think you problem may well be your antivirus program.
What that dialog is telling you is that things that worked yesterday are no longer set up correctly to function at the operating system level that is not something that "just happens". I have seen it with failing hard drives, files are not written and saved correctly or read because the disk has errors, but far more common is so called security software.
The problem is not passwords, it is much lower in your operating system than that and may revolve around system library protection from an antivirus that is undoing the setup because it has changed the libraries.
What antivirus do you use. Norton and Kaspersky have been mentioned recently as the "now"problem children, but it cycles as there is no antivirus that does not cause issues.
Thank you for the rapid and informative response! Much appreciated!
Interesting you should mention failing hard drives. The computer malfunction I referred to involved a msg. that I occasionally received during boot up that one of the drives was being scanned and repaired. Eventually the boot process would not complete. After several failed attempts to get the computer to boot I was able to get the boot process to complete by disconnecting the identified drive. When I reconnected the drive and rebooted, the computer started normally, however, I lost access to my email and some of my programs would no longer launch the worst of which was my password manager. I ran two separate drive test utilities on all drives and no problems were reported.
At this point I think there is a problem with the motherboard misidentifying a disk problem and of course I have no idea what, if anything, it did to "repair" the "problem" it found. I contacted the motherboard support but they had no idea what caused the "scanning-repair" msg. I have no idea why simply disconnecting - reconnecting the drive solved, at least temporarily, the boot problem.
Bye the way, the hard drive that had the supposed problem is used for data storage only. There are no system files, programs, or any files related to Thunderbird on it. Even if that drive failed I don't see how it should affect Thunderbird. Also I do not use either of the anti-virus programs you mention.
Again, thank you for your response!
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