Search Support

Avoid support scams. We will never ask you to call or text a phone number or share personal information. Please report suspicious activity using the “Report Abuse” option.

Learn More

Folder shows "Unread" messages, but none are shown inside

more options

I use multiple folders and subfolders in TB. Since the major update a month ago things have gone strange. 115.3.1 (64-bit) on Mint Linux.

Repeatedly a top level folder (in this case "Writing_2023") will be bolded, showing that there are unread messages.

When I click the folder, there will be no sign of an unread message in any of the lower level folders. They are not bolded.

None of the subfolders contain an unread message. Restarting TB makes no difference. My Android phone (using Fairmail) does not exhibit this problem.

Images below.

Thanks folks. Barry

I use multiple folders and subfolders in TB. Since the major update a month ago things have gone strange. 115.3.1 (64-bit) on Mint Linux. Repeatedly a top level folder (in this case "Writing_2023") will be bolded, showing that there are unread messages. When I click the folder, there will be no sign of an unread message in any of the lower level folders. They are not bolded. None of the subfolders contain an unread message. Restarting TB makes no difference. My Android phone (using Fairmail) does not exhibit this problem. Images below. Thanks folks. Barry
Nseta ihuenyo ndị agbakwunyere

All Replies (3)

more options

Followup: Just discovered that if I right click the top folder and select "Mark Folder Read" the unread messages will suddenly appear in folders below. I hope this wasn't the intended behaviour! :)

more options

Appalbarry said

Followup: Just discovered that if I right click the top folder and select "Mark Folder Read" the unread messages will suddenly appear in folders below. I hope this wasn't the intended behaviour! :)

I also have the same problem, but the solution you mentioned did not solve my problem

Now the inbox folder says you have an unread message, while I searched all the folders of all the accounts and clicked "Mark Folder Read", but this problem still exists.

Folder mode is set on unfied folders

more options

Does anyone know the solution to this problem?