Avatar for Username

Search Support

Avoid support scams. We will never ask you to call or text a phone number or share personal information. Please report suspicious activity using the “Report Abuse” option.

Learn More

Echekwara usoro a. Biko jụọ ajụjụ ọhụrụ ma ọ bụrụ na ị chọrọ enyemaka.

Tbird 60.2.1 crashed won't restart EXCEPTION_ACCESS_VIOLATION_WRITE

  • 3
  • 1 nwere nsogbu anwere nsogbu a
  • 1 view
  • Nzaghachi ikpeazụ nke Wayne Mery

jjustjjo
jjustjjo
more options

Wasn't even able to take any actions in TBird this morning. It just crashed. submitted report and restart Tbird. Crashes again. quit Tbird. restart. still crashes. All crash reports have the same reason, EXCEPTION_ACCESS_VIOLATION_WRITE

Is there a fix for this, or is there a way to roll-back to the previous version? I just updated Tbird yesterday or maybe it was the day before.

Here is the original crash id (which has all my system info, etc): bp-216148f2-db82-4f0c-a775-f2a1d0181013

Wasn't even able to take any actions in TBird this morning. It just crashed. submitted report and restart Tbird. Crashes again. quit Tbird. restart. still crashes. All crash reports have the same reason, EXCEPTION_ACCESS_VIOLATION_WRITE Is there a fix for this, or is there a way to roll-back to the previous version? I just updated Tbird yesterday or maybe it was the day before. Here is the original crash id (which has all my system info, etc): bp-216148f2-db82-4f0c-a775-f2a1d0181013

Asịsa ahọpụtara

Hi Wayne. Thanks for your quick reply.

Yes, I'm special that way--I always get the unique stuff.  :)

I should have tried just normal rebooting before I posted. That was apparently all I needed (wasn't paying attention and missed getting into safe mode, so tried starting Tbird).

So, all is good and this can be closed.

Thank you again!

Gụọ azịza a na nghọta 👍 0

All Replies (3)

Wayne Mery
Wayne Mery
  • Moderator
  • Top 10 Contributor
more options

Out of probably a couple million users, based on the install dates listed I'd say you are the only one with this crash signature https://crash-stats.mozilla.com/signature/?product=Thunderbird&signature=ResolveModuleObjectProperty&date=%3E%3D2018-09-13T06%3A43%3A03.000Z&date=%3C2018-10-20T06%3A43%3A00.000Z&_columns=date&_columns=product&_columns=version&_columns=build_id&_columns=platform&_columns=reason&_columns=address&_columns=install_time&_sort=-date&page=1 That's a unique honor :) But little comfort.

Start *Windows'* safe mode with networking enabled - win7 https://support.microsoft.com/en-us/help/17419/windows-7-advanced-startup-options-safe-mode#start-computer-safe-mode=windows-7

Still In Windows safe mode, start thunderbird in safe mode - https://support.mozilla.org/kb/safe-mode-thunderbird

Does problem go away? Please reply to let me know results.

jjustjjo
jjustjjo Jụọ onye nwe ya ajụjụ
more options

Asịsa Ahọpụtara

Hi Wayne. Thanks for your quick reply.

Yes, I'm special that way--I always get the unique stuff.  :)

I should have tried just normal rebooting before I posted. That was apparently all I needed (wasn't paying attention and missed getting into safe mode, so tried starting Tbird).

So, all is good and this can be closed.

Thank you again!

Wayne Mery
Wayne Mery
  • Moderator
  • Top 10 Contributor
more options

You're welcome. And thanks for reporting your results