Search Support

Avoid support scams. We will never ask you to call or text a phone number or share personal information. Please report suspicious activity using the “Report Abuse” option.

Learn More

Firefox 57 update unavailable from play store

  • 10
  • 9
  • 24 views
  • Nzaghachi ikpeazụ nke Mkll

more options

Hello,

I have an issue with the quantum update: i can't update the browser from the play store, because it keeps showing me the 56 version of firefox as the latest update avaible. I've tried to uninstall and reinstall the app or install it in another android device but the latest verions for me is always the 56, i would like to know how to solve my problem, thanks in advance,

best regards

Hello, I have an issue with the quantum update: i can't update the browser from the play store, because it keeps showing me the 56 version of firefox as the latest update avaible. I've tried to uninstall and reinstall the app or install it in another android device but the latest verions for me is always the 56, i would like to know how to solve my problem, thanks in advance, best regards

Asịsa ahọpụtara

Probably, see Google's support for help on this matter -- sounds like a problem on their/your end as all of the other users have been upgraded to 57.0.1 on the play store if their Android version was supported.

Gụọ azịza a na nghọta 👍 0

All Replies (10)

more options

Android version?

more options

i have a Samsung galaxy s8 with android 7.0 but i have this problem also on my lg g3 with android 6.0

more options

Alright, you can download the apk for the version you need as workaround for now -- get it from here: https://ftp.mozilla.org/pub/mobile/releases/57.0.1/

Did this solve your problem? If so, mark as solution.

more options

Thank you very much, is there any chance to get the update from play store in the future?

more options

Yes, just refresh the Play Store cache.

more options

i have done it several times but it never worked, now with the apk installed it recognises it as firefox but the latest version displayed is still 56

more options

Uninstall the old version first.

more options

could it be a problem releated to my account?

more options

Asịsa Ahọpụtara

Probably, see Google's support for help on this matter -- sounds like a problem on their/your end as all of the other users have been upgraded to 57.0.1 on the play store if their Android version was supported.