Some of the links do not work on my internet banking site.
Can log onto BB&T's Ubanking site and everything is accessible except the message center and profile. Both of them worked in the past but sometime in the last month or so, something changed and nothing happens when clicking on the message center icon or the profile icon. Cleared history, reset browser, there are no addons or other things that I am aware could prevent access to just two portions of a web site. These links work when using Internet Explorer.
All Replies (4)
https://support.mozilla.org/en-US/kb/update-firefox-latest-version 50.0.2
Many site issues can be caused by corrupt cookies or cache.
- Clear the Cache and
- Remove Cookies
Warning ! ! This will log you out of sites you're logged in to.
Type about:preferences<Enter> in the address bar.
- Cookies; Select Privacy. Under History, select Firefox will Use Custom Settings. Press the button on the right side called Show Cookies. Use the search bar to look for the site. Note; There may be more than one entry. Remove All of them.
- Cache; Select Advanced > Network. Across from Cached Web Content, Press Clear Now.
If there is still a problem, Start Firefox in Safe Mode {web link} A small dialog should appear. Click Start In Safe Mode (not Refresh). While you are in safe mode;
Type about:preferences#advanced<Enter> in the address bar.
Under Advanced, Select General. Look for and turn off Use Hardware Acceleration.
Poke around safe websites. Are there any problems?
Then restart.
Thanks for the suggestions. Had done most all of that plus talking to Mozilla technical support. The only thing I hadn't done was to unclick "use accelerated hardware". Funny thing is that I can access my profile link further down on the page and I can retrieve messages on my cellphone BBT app but I cannot write a new message. Strange. Somewhere at some time I think an update of some sort caused the problem because the profile & message links both worked previously on my laptop. I guess I will just use Internet Explorer when I want to access either link. Thanks again for trying to help.
pvon said
Had done most all of that plus talking to Mozilla technical support
This is the official Mozilla Firefox Tech Support. Any other is not part of Mozilla. Were you charged?
Help us safeguard Mozilla’s trademarks by reporting misuse {web link}
pvon said
Funny thing is that I can access my profile link further down on the page and I can retrieve messages on my cellphone BBT app but I cannot write a new message
Remove History For One Site Open the History Manager <Control><Shift> H. In the search bar, enter the name of the site. Right click on one of the listings and select Forget About This Site. This should remove all information, including any passwords / settings.
Start your Computer in safe mode with networking. Then start Firefox. Try Safe websites. Is the problem still there?