We're calling on all EU-based Mozillians with iOS or iPadOS devices to help us monitor Apple’s new browser choice screens. Join the effort to hold Big Tech to account!

Search Support

Avoid support scams. We will never ask you to call or text a phone number or share personal information. Please report suspicious activity using the “Report Abuse” option.

Learn More

cant access my information from old sync

  • 1 nzaghachinzaghachi
  • 1 nwere nsogbu anwere nsogbu a
  • 10 views
  • Nzaghachi ikpeazụ nke Beereighty

more options

I have my recovery key, username, and password from old sync account. I have a pre v28 fire fox. i was at one point able to request a password change, and received the email to the account i had signed up with long time ago, but when i would click the link, i would receive a message about "oops letting old dinosaurs out....????? now i cant seem to receive any reset emails. ive gone back and forth between versions trying to to request a password reset, theres nothing in my spam folder either

I have my recovery key, username, and password from old sync account. I have a pre v28 fire fox. i was at one point able to request a password change, and received the email to the account i had signed up with long time ago, but when i would click the link, i would receive a message about "oops letting old dinosaurs out....????? now i cant seem to receive any reset emails. ive gone back and forth between versions trying to to request a password reset, theres nothing in my spam folder either

All Replies (1)

more options

finally received a working reset email. reset the password, now im signed in, i have no data backed up? im confused. where is the info i have saved for this recovery key?