My computer was hacked. And so when I try to go to Firefox browser, I get a popup from Norton Insight that has an unknown publisher.
My Computer was hacked. And my Firefox browswer will not come up. When I try to open Firefox browser, I get a popup from Norton Insight which shows an unknown publisher and is an application with the title updater.exe. Unless I install this application, it will not let me open the Firefox browser. I have already tried uninstalling Firefox and reinstalling it, and this popup continues to intefere with my ability to use Firefox. -- How do I resolve this problem so that I can use Firefox and not install that application?
All Replies (2)
Do you use a Norton security suite? If so, I suggest checking with Norton's support on whether that prompt is legitimate.
You will find numerous unofficial distributors advertising on Google for Firefox downloads. These generally are bundles of crap along with Firefox. You should check to make sure you don't have such a thing installed.
Open the Windows Control Panel, Uninstall a Program. After the list loads, click the "Installed on" column heading to group the infections, I mean, additions, by date. This can help surface undisclosed bundle items that snuck in with some software you agreed to install. Take out as much trash as possible here.
You can supplement your regular security software with the scanning/cleaning tools listed in our support article: Troubleshoot Firefox issues caused by malware. These on-demand scanners are free and take considerable time to run. If they finish quickly and especially if they require payment, you may have a serious infection. I suggest the specialized forums listed in the article in that case.
Does that help?
- 1 Download Firefox Full Installer For All languages And Systems {web link}
- 2 Uninstall Firefox from your computer {web link}
DO NOT remove your profiles. - 3 After, reboot the computer. Then run the full installer.
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