Avatar for Username

Search Support

Avoid support scams. We will never ask you to call or text a phone number or share personal information. Please report suspicious activity using the “Report Abuse” option.

Learn More

Echekwara usoro a. Biko jụọ ajụjụ ọhụrụ ma ọ bụrụ na ị chọrọ enyemaka.

Firefox crashes

  • 1 nzaghachinzaghachi
  • 1 nwere nsogbu anwere nsogbu a
  • 4 views
  • Nzaghachi ikpeazụ nke cor-el

cben
cben
more options

It's not so much that Firefox crashes... it is that Firefox crashes my computer. Only when I run Firefox does this happen: If I leave the computer and the screen saver comes on, then when I bring it out of screen saver and click inside my Firefox browser, BAM! Blue screen. I get the IRQL_IS_NOT_LESS_OR_EQUAL message. Something about physical memory dump. The longer I have Firefox open the more likely this crash is. The more stuff I do in Firefox (streaming music) the more likely the crash is. Interestingly, it never crashes when I am actually using the computer or when it is in screen saver mode, only when I Ieave the machine idle, then bring it out of screen saver and go back to Firefox. Firefox has always done this on this machine, at least since I first installed it almost a year ago.

It's not so much that Firefox crashes... it is that Firefox crashes my computer. Only when I run Firefox does this happen: If I leave the computer and the screen saver comes on, then when I bring it out of screen saver and click inside my Firefox browser, BAM! Blue screen. I get the IRQL_IS_NOT_LESS_OR_EQUAL message. Something about physical memory dump. The longer I have Firefox open the more likely this crash is. The more stuff I do in Firefox (streaming music) the more likely the crash is. Interestingly, it never crashes when I am actually using the computer or when it is in screen saver mode, only when I Ieave the machine idle, then bring it out of screen saver and go back to Firefox. Firefox has always done this on this machine, at least since I first installed it almost a year ago.

All Replies (1)

cor-el
cor-el
  • Moderator
  • Top 10 Contributor
more options

Make sure that drivers like the driver for the graphics display and security software (firewall, anti-virus) are up to date.

Boot the computer in Windows Safe Mode with network support (press F8 on the boot screen) as a test.

You can check if it helps if you start Firefox in Safe Mode by holding down the Shift/Options key.