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Echekwara usoro a. Biko jụọ ajụjụ ọhụrụ ma ọ bụrụ na ị chọrọ enyemaka.

On startup, access is denied to APISupport.dll

wbforbes
wbforbes
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When I start Thunderbird after a reboot, I get a dialog box with the message: "There was a problem starting. ... APISupport.dll. Access is denied". Once Thunderbird starts, everything seems to work fine despite the error message. I'm running Thunderbird 24.6.0 on Win 8.1.

When I start Thunderbird after a reboot, I get a dialog box with the message: "There was a problem starting. ... APISupport.dll. Access is denied". Once Thunderbird starts, everything seems to work fine despite the error message. I'm running Thunderbird 24.6.0 on Win 8.1.

All Replies (2)

Matt
Matt
  • Moderator
  • Top 10 Contributor
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http://answers.microsoft.com/en-us/protect/forum/protect_other-protect_scanning/there-was-a-problem-starting-crickapp/8e3a6c8c-7842-454f-8dc7-bba667e8f9c2

Houston we have a problem!

To quote the link "You have probably inadvertently downloaded and installed Conduit Search. Have your default homepage and search provider been hijacked/changed? 

so you should also complete the removal process using the following removal guide. http://malwaretips.com/blogs/remove-conduit-search-virus/
wbforbes
wbforbes Jụọ onye nwe ya ajụjụ
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No evidence of Conduit Search on my system...