Avatar for Username

Search Support

Avoid support scams. We will never ask you to call or text a phone number or share personal information. Please report suspicious activity using the “Report Abuse” option.

Learn More

Echekwara usoro a. Biko jụọ ajụjụ ọhụrụ ma ọ bụrụ na ị chọrọ enyemaka.

Computer often hangs while "waiting for google-analytics.com" or other ad-oriented link, when trying to open pages.

MelissaRunnels
MelissaRunnels
more options

It doesn't happen for every page every time, but it's becoming really frequent. It always happens when opening my home page (toodledo). The hang can stick around for 10 secs, 20 or more, sometimes full minutes. It has yet to crash totally due to this. I have only 5 add-ons enabled, only 1 of which automatically opens. I run Avast frequently -- just did it yesterday & I'm still having this problem. I've also cleared recent history -- cookies, caches, browsing/history, form/search history, active logins -- still same problem. I'm updated to most recent version of Firefox & Mavericks OS.... I'm also having slow shut-down times & slow-wake-up times if I've put the computer on Sleep. Not sure if these are at all connected.

It doesn't happen for every page every time, but it's becoming really frequent. It always happens when opening my home page (toodledo). The hang can stick around for 10 secs, 20 or more, sometimes full minutes. It has yet to crash totally due to this. I have only 5 add-ons enabled, only 1 of which automatically opens. I run Avast frequently -- just did it yesterday & I'm still having this problem. I've also cleared recent history -- cookies, caches, browsing/history, form/search history, active logins -- still same problem. I'm updated to most recent version of Firefox & Mavericks OS.... I'm also having slow shut-down times & slow-wake-up times if I've put the computer on Sleep. Not sure if these are at all connected.

Asịsa ahọpụtara

Greetings MeslissaRunnels

Have you attempted to run Firefox in Safe mode to see if the issue dissipates?

[[Troubleshoot Firefox issues using Safe Mode|https://support.mozilla.org/en-US/kb/troubleshoot-firefox-issues-using-safe-mode]]

Update us on the results, please. = )

Gụọ azịza a na nghọta 👍 1

All Replies (2)

ClarkBrushes
ClarkBrushes
more options

Asịsa Ahọpụtara

Greetings MeslissaRunnels

Have you attempted to run Firefox in Safe mode to see if the issue dissipates?

[[Troubleshoot Firefox issues using Safe Mode|https://support.mozilla.org/en-US/kb/troubleshoot-firefox-issues-using-safe-mode]]

Update us on the results, please. = )

MelissaRunnels
MelissaRunnels Jụọ onye nwe ya ajụjụ
more options

HI, ClarkBrushes!

I just tried it in Safe (thanks for speedy response!), & it helped, more or less: in Safe, problem gone. I re-started the computer, re-started Firefox in regular mode: now I see the google-analytics message (which I never used to), but it flashes by & pages open with no hang.

I'll keep an eye out to see if it re-occurs, & if it does, I'll run through turning off hardware acceleration, resetting the theme, disabling & testing add-ons, etc, until I pinpoint the source of the problem. If I do end up doing that, I'll post results.

Thanks very much!