We're calling on all EU-based Mozillians with iOS or iPadOS devices to help us monitor Apple’s new browser choice screens. Join the effort to hold Big Tech to account!

Avatar for Username

Cari Bantuan

Avoid support scams. We will never ask you to call or text a phone number or share personal information. Please report suspicious activity using the “Report Abuse” option.

Pelajari Lebih Lanjut

Utas ini telah diarsipkan. Silakan membuat pertanyaan baru jika Anda membutuhkan bantuan.

Profile Manager does not open

  • 2 balas
  • 4 memiliki masalah ini
  • 9 kunjungan
  • Balasan terakhir oleh jalea148

jalea148
jalea148
more options

I'm running XP64; Windows Task Manager doesn't show any instances of Firefox [not with the word firefox or mozilla]. I have firefox installed twice , once on C via xp and the other on D via Win 7. The C copy stopped about a week ago. D ran from either windows until yesterday. Today it doesn't. My anti-virus is Avast. It doesn't tell me anything about virtualization.

I tried the following:

  1. Press the following shortcut to get a Run window: [Windows] + [R]. This should bring up a window that contains a text field.
  2. In that text field, enter %APPDATA% and press Enter. An explorer window should open.
  3. From that explorer window, double-click on the Mozilla folder, then double-click on Firefox and then on Crash reports. Double-click on submitted.

The word "submitted" does not appear; only 2 installations.

I'm running XP64; Windows Task Manager doesn't show any instances of Firefox [not with the word firefox or mozilla]. I have firefox installed twice , once on C via xp and the other on D via Win 7. The C copy stopped about a week ago. D ran from either windows until yesterday. Today it doesn't. My anti-virus is Avast. It doesn't tell me anything about virtualization. I tried the following: #Press the following shortcut to get a Run window: [Windows] + [R]. This should bring up a window that contains a text field. #In that text field, enter %APPDATA% and press Enter. An explorer window should open. #From that explorer window, double-click on the ''Mozilla'' folder, then double-click on ''Firefox'' and then on ''Crash reports''. Double-click on ''submitted''. The word "submitted" does not appear; only 2 installations.

Semua Balasan (2)

jscher2000 - Support Volunteer
jscher2000 - Support Volunteer
  • Top 10 Contributor
more options

If you do not have a submitted folder, then the reports may not have been uploaded to Mozilla. If you didn't get the crash reporter dialog, Firefox may have hung silently, which isn't detailed out to a file.

Article on reasons Firefox might hang: Firefox hangs or is not responding - How to fix

Your subject line references the profile manager. Are you using the startup switch for Firefox or the stand-alone profile manager? 

Start > Run > firefox.exe /ProfileManager

Stand-alone profile manager: https://developer.mozilla.org/en-US/docs/Profile_Manager

jalea148
jalea148 Pemilik pertanyaan
more options

Run > firefox.exe /ProfileManager does not run. I went to https://developer.mozilla.org/en-US/docs/Profile_Manager and tried to download ftp://ftp.mozilla.org/pub/mozilla.org/utilities/profilemanager/1.0/profilemanager.win32.zip The download failed even with AV turned off.

I uninstalled and reinstalled firefox and its working. Hopefully, it will continue to run after the next scheduled full AV scan.

Thank you for your help.