We're calling on all EU-based Mozillians with iOS or iPadOS devices to help us monitor Apple’s new browser choice screens. Join the effort to hold Big Tech to account!

Avatar for Username

Cari Bantuan

Avoid support scams. We will never ask you to call or text a phone number or share personal information. Please report suspicious activity using the “Report Abuse” option.

Pelajari Lebih Lanjut

Utas ini telah diarsipkan. Silakan membuat pertanyaan baru jika Anda membutuhkan bantuan.

Amazon Prime Video won't play

  • 5 balas
  • 4 memiliki masalah ini
  • 1 kunjungan
  • Balasan terakhir oleh NoahSUMO

steveaaayyy
steveaaayyy
more options

The 125.0.2 update broke Amazon Prime Video. Firefox refuses to play ANY video, causes website to return a "That shouldn't have happened" error page. Prime Video plays just fine on Safari 16.6.1, macOS 11.7.10. Amazon says just to use Safari, but I want Firefox to work right.

The 125.0.2 update broke Amazon Prime Video. Firefox refuses to play ANY video, causes website to return a "That shouldn't have happened" error page. Prime Video plays just fine on Safari 16.6.1, macOS 11.7.10. Amazon says just to use Safari, but I want Firefox to work right.
Lampiran tangkapan layar

Solusi terpilih

I solved the problem on my end by disabling the extension "ClearURLs"

Baca jawaban ini dalam konteks 👍 2

Semua Balasan (5)

NoahSUMO
NoahSUMO
  • Top 25 Contributor
  • Moderator
more options

Here's a direct link to go back to 125.0.1: https://ftp.mozilla.org/pub/firefox/releases/125.0.1/mac/en-US/Firefox%20125.0.1.dmg

I'm curious to see if that really gets Amazon Prime video working again. Let us know if it does.

zeroknight
zeroknight
more options

Try clearing site cookies and disabling Tracking Protection for the site.

Does it still happen in Troubleshoot Mode?

gwendrenee
gwendrenee
more options

This is happening to me as well, same error. I checked version number, and there was an update available, so applied that, and upgraded to 129.0 (64-bit). The error still happens, any time I try to pull up a videos page on prime video, I get the "That shouldn't have happened" error. Does not happen in Chrome.

gwendrenee
gwendrenee
more options

Solusi Terpilih

I solved the problem on my end by disabling the extension "ClearURLs"

NoahSUMO
NoahSUMO
  • Top 25 Contributor
  • Moderator
more options

gwendrenee, great work! I would have not expected that addon to do that but since it does strip out a lot of tracking parts of a url, this could have angered Prime Video & broke the videos.

And the original poster of this thread also has ClearURLs 1.26.1 installed as well! Thanks again for letting us know what fixed it!