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Firefox closes unexpectedly when macbook is locked

  • 6 balas
  • 1 memiliki masalah ini
  • 1 kunjungan
  • Balasan terakhir oleh Chris Ilias

nikrobins
nikrobins
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Firefox crashes when laptop screen locks. I close my laptop, wait a bit, open it, and Firefox has closed. No error messages. Re-open browser, no error message. On wifi with a VPN

Macbook Pro Retina, late 2013 MacOS Mojave 10.14.6 16 GB 1600 MHz DDR3 Firefox 98.0.1 64-bit

Firefox crashes when laptop screen locks. I close my laptop, wait a bit, open it, and Firefox has closed. No error messages. Re-open browser, no error message. On wifi with a VPN Macbook Pro Retina, late 2013 MacOS Mojave 10.14.6 16 GB 1600 MHz DDR3 Firefox 98.0.1 64-bit

Semua Balasan (6)

nikrobins
nikrobins Pemilik pertanyaan
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has been happening ever since the new update

Chris Ilias
Chris Ilias
  • Moderator
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Hi Nik, Does the Mozilla Crash Reporter come up? If so,

  1. Open Firefox.
  2. Go to Help > Troubleshooting Information. That should open a new tab with info about your Firefox setup.
  3. Under "Crash Reports for the Last 3 Days" click on your latest crash report. That should take you to a web page starting with "https://crash-stats.mozilla.com/report/index/" and post the address of your latest crash report.

We can then look at the data specific to your crash and have a better idea of what is causing the problem.

nikrobins
nikrobins Pemilik pertanyaan
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Hi Chris,

Thanks for responding. Like I said in the original post, there were no error messages. No crash reports whatsoever when I check.

Chris Ilias
Chris Ilias
  • Moderator
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If you go to System Preference > Security & Privacy > Privacy and click Advanced, is "Log out after... minutes of inactivity" check marked? If so, try unchecking it.

nikrobins
nikrobins Pemilik pertanyaan
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No, it is not check marked

Chris Ilias
Chris Ilias
  • Moderator
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Let's try refreshing Firefox. This will purge a lot of your Firefox files, while retaining most of your personal data. For instructions, check out the following article: Refresh Firefox - reset add-ons and settings