Avatar for Username

Cari Bantuan

Avoid support scams. We will never ask you to call or text a phone number or share personal information. Please report suspicious activity using the “Report Abuse” option.

Pelajari Lebih Lanjut

Utas ini telah diarsipkan. Silakan membuat pertanyaan baru jika Anda membutuhkan bantuan.

Why is my Firefox not working since V43.0.1 downloaded to my Mac Air?

  • 3 balas
  • 1 memiliki masalah ini
  • 2 kunjungan
  • Balasan terakhir oleh ideato

frustrated10
frustrated10
more options

I updated Firefox today and since then it has been unresponsive. I have to use Safari to get to Mozilla, my email, everything. I have restarted my computer and followed the other steps to no avail. Firefox opens and then sits there staring at me. I have downloaded Firefox updates for years and have never had such a problem. I work on a Mac Book Air OS X El Capitan Version 10.11.1 Please help! Remember that I can not work in the Firefox browser at all. It does not respond.

I updated Firefox today and since then it has been unresponsive. I have to use Safari to get to Mozilla, my email, everything. I have restarted my computer and followed the other steps to no avail. Firefox opens and then sits there staring at me. I have downloaded Firefox updates for years and have never had such a problem. I work on a Mac Book Air OS X El Capitan Version 10.11.1 Please help! Remember that I can not work in the Firefox browser at all. It does not respond.

Semua Balasan (3)

ideato
ideato
more options

Hello frustrated10  :-)

try to download and install firefox from the next official site, do the next steps:

1. Download a copy of the latest firefox from http://www.mozilla.org/en-US/firefox/all.html (full dmg package)

2. Trash the current Firefox application to do a clean install.

3. Install the version that you have downloaded.

Do not select to remove your personal data, your profile data is stored elsewhere in the Firefox Profile Folder, so you won't lose your bookmarks or other personal data.

see also: How to download and install Firefox on Mac


thank you

frustrated10
frustrated10 Pemilik pertanyaan
more options

Thank you for your response. I followed your instructions and still came up with a non-responsive Firefox. I always make sure that I'm downloading from the official Mozilla.org site, usually check "about Firefox" for updates. I'm baffled. No time to spend on resolving the problem further now. Will use Safari as default until I can get this figured out after holidays. Thanks for your help.

ideato
ideato
more options

Did you try the full dmg package from the next link : http://www.mozilla.org/en-US/firefox/all.html ? and all the above (in my first link) in the specific order ?

thanks again