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New to Thunderbird but have cox. I try to log on to Thunderbird with my cox password but Thunderbird says it is incorrect. Why?

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ikeisenhour
ikeisenhour
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As stated in the question, Thunderbird will not allow me to log in with my Cox password but I can log on to Cox. How do I get into Thunderbird to reset my password?

As stated in the question, Thunderbird will not allow me to log in with my Cox password but I can log on to Cox. How do I get into Thunderbird to reset my password?

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Toad-Hall
Toad-Hall
  • Top 10 Contributor
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If this is a new mail account :.

The password may be correct, but not for the server settings you have selected.

So as you can logon to webmail using password then let's presume you have entered the correct password.

Please post info: In Thunderbird Help > Troubleshooting Information click on 'copy text to clipboard' paste info into this question.

Do you have a problem receiving and sending? When you try to get messages what error message do you get...word for word? Or post an image of the error message.