Avatar for Username

Cari Bantuan

Avoid support scams. We will never ask you to call or text a phone number or share personal information. Please report suspicious activity using the “Report Abuse” option.

Pelajari Lebih Lanjut

Utas ini telah diarsipkan. Silakan membuat pertanyaan baru jika Anda membutuhkan bantuan.

unwanted reset- loss of everything

BeaViv
BeaViv
more options

Hi,

When I started my computer today (Windows 7) and opened firefox (28.0), it had reset itself. I lost all my passwords, bookmarks, history, everything!

Is there anything you can do? I am devastated, as this is my work computer and I had a lot of bookmarks that I now all lost.

thanks!

Hi, When I started my computer today (Windows 7) and opened firefox (28.0), it had reset itself. I lost all my passwords, bookmarks, history, everything! Is there anything you can do? I am devastated, as this is my work computer and I had a lot of bookmarks that I now all lost. thanks!

Semua Balasan (2)

FredMcD
FredMcD
more options

Firefox should not have reset itself. Was anything going on at the time? Were you having any issues? Firefox does auto save things for you.

Open a new window or tab and type about:support in the address box. Under Application Basics look for Profile Folder and press the Show Folder button. Look for a bookmarkbackups folder.

Diperbarui oleh FredMcD pada

jscher2000 - Support Volunteer
jscher2000 - Support Volunteer
  • Top 10 Contributor
more options

Could you check your desktop for an "Old Firefox Data" folder?

If you are very low on disk space during a reset, the old folder sometimes remains in its default location instead of being moved to the desktop. You can check by opening the Start menu and typing or pasting the following in the search box and then pressing Enter: 

%APPDATA%\Mozilla\Firefox\Profiles

Can you find a second profile folder here in addition to your currently active on? (Usually the time stamps on the files tell the tale)