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I can't open Firefox and I haven't saved my extensive bookmarks, which contains all my important websites. How can I start Firefox and save my bookmarks?

ttan181
ttan181
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I have a Dell Inspiron E1505, and I use Kaspersky Internet Security. The past week, I've had problems opening Firefox - it has been slow. Today, it just won't open at all. At first I thought it was my Internet connection, so I called my provider, Comcast Cable. But I was also able to open Internet Explorer. I was told that I may have to remove Firefox, and redownload it, but it would erase all my bookmarks. How can I access Firefox and save my bookmarks?

I have a Dell Inspiron E1505, and I use Kaspersky Internet Security. The past week, I've had problems opening Firefox - it has been slow. Today, it just won't open at all. At first I thought it was my Internet connection, so I called my provider, Comcast Cable. But I was also able to open Internet Explorer. I was told that I may have to remove Firefox, and redownload it, but it would erase all my bookmarks. How can I access Firefox and save my bookmarks?

Összes válasz (1)

jscher2000 - Support Volunteer
jscher2000 - Support Volunteer
  • Top 25 Contributor
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Try starting Firefox in Safe Mode (Firefox Safe Mode, not Windows Safe Mode).

First, I recommend backing up your Firefox settings in case something goes wrong. See Backing up your information. (You can copy your entire Firefox profile folder somewhere outside of the Mozilla folder.)

Next, check out this article: Safe Mode. Be careful not to "reset" anything permanently if you didn't back up.

To export bookmarks to an HTML file that IE and other browsers can read, see Exporting bookmarks to an HTML file | How to | Firefox Help.

Any luck?