Please post your Troubleshooting Information. At the top right of the Thunderbird window, click the menu button , then select Help > Troubleshooting Information. Press the "Copy text to clipboard button" and paste the information into your reply.

Thanks for the tutorial.

When I went to collect the additional info, Thunderbird had updated itself to 68.4.2 which includes a fix for:

Calendar: Various parts of the calendar UI stopped working when a second Thunderbird window opened

This fix appears to resolve the ghosting of my calendars on Thunderbird. I will add a post here if that changes.

Thunderbird 68.4.2 has NOT resolved the problem. The next time that I opened Thunderbird, the problem was back. The only workaround that works consistently is to Restart Thunderbird with Add-ons Disabled and then close it and reopen it. As long as I am in the second session, the calendar is up and working but just for that session.

The troubleshooting information is too big to fit in this reply box. I have saved it into a Word document. How do I get it to someone who can look at it?

bob46 said

Thunderbird 68.4.2 has NOT resolved the problem. The next time that I opened Thunderbird, the problem was back. The only workaround that works consistently is to Restart Thunderbird with Add-ons Disabled and then close it and reopen it. As long as I am in the second session, the calendar is up and working but just for that session. The troubleshooting information is too big to fit in this reply box. I have saved it into a Word document. How do I get it to someone who can look at it?

trim it and paste it in, but do not post from the word document. It makes the text flow somehow and what appears in the forum is basically unreadable. It is all there, just formatted all over the place.

Are you using the Gdata provider addon? If so I suggest you remove it and add it again.

Matt:

Yes - I am using Gdata Provider. I removed and added it back as you suggested. The restoration only lasted during the Thunderbird session. Once I closed Thunderbird and then open it again, I was right back with the original problem again. I have also tried removing both Lightning and Gdata Provider and then adding them back (Lightning first and then Gdata). I get the same one session remedy.

Name Thunderbird Version 68.4.2 Build ID 20200123140255 Update History Update Channel release User Agent Mozilla/5.0 (Windows NT 10.0; WOW64; rv:68.0) Gecko/20100101 Thunderbird/68.4.2 OS Windows_NT 10.0 Profile Folder (Local drive) Build Configuration about:buildconfig Memory Use about:memory Performance about:performance Registered Service Workers about:serviceworkers Launcher Process Enabled Multiprocess Windows 0/0 Disabled Remote Processes 0 Enterprise Policies Inactive Google Location Service Key Missing Google Safebrowsing Key Missing Mozilla Location Service Key Missing Safe Mode false Profiles about:profiles Mail and News Accounts ID Incoming server Outgoing servers Name Connection security Authentication method Name Connection security Authentication method Default? account2 (none) Local Folders None Normal password account4 (imap) imap-mail.outlook.com:993 SSL/TLS Normal password smtp-mail.outlook.com:587 STARTTLS Normal password true account5 (imap) imap.gmail.com:993 SSL/TLS OAuth2 smtp.gmail.com:465 SSL/TLS OAuth2 true account6 (imap) imap.aol.com:993 SSL/TLS Normal password smtp.aol.com:587 STARTTLS Normal password true Crash Reports for the Last 3 Days Report ID Submitted

All Crash Reports Remote Processes Type Count Extensions Name Version Enabled ID Amazon.com 1.1 true [email protected] Bing 1.0 true [email protected] DuckDuckGo 1.0 true [email protected] Google 1.0 true [email protected] Lightning 68.3.1.1 true {e2fda1a4-762b-4020-b5ad-a41df1933103} Manually sort folders 2.0.2 true [email protected] Provider for Google Calendar 68.2.1 true {a62ef8ec-5fdc-40c2-873c-223b8a6925cc} Twitter 1.0 true [email protected] Wikipedia (en) 1.0 true [email protected] Security Software Type Name Antivirus McAfee VirusScan;McAfee VirusScan Antispyware Firewall McAfee Firewall;McAfee Firewall Graphics Features Compositing Basic Asynchronous Pan/Zoom none WebGL 1 Driver WSI Info EGL_VENDOR: Google Inc. 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igd10iumd32 igd10iumd32 igd12umd32 Subsys ID 075b1028 RAM Unknown Diagnostics AzureCanvasBackend skia AzureContentBackend skia AzureFallbackCanvasBackend cairo ClearType Parameters Gamma: 1.8 Pixel Structure: RGB ClearType Level: 100 Enhanced Contrast: 50 Decision Log HW_COMPOSITING disabled by user: Disabled by pref D3D11_COMPOSITING unavailable by default: Hardware compositing is disabled DIRECT2D unavailable by default: Direct2D requires Direct3D 11 compositing D3D11_HW_ANGLE unavailable by default: D3D11 compositing is disabled disabled by env: D3D11 compositing is disabled GPU_PROCESS unavailable by default: Multi-process mode is not enabled WEBRENDER opt-in by default: WebRender is an opt-in feature unavailable-no-angle by runtime: ANGLE is disabled WEBRENDER_QUALIFIED blacklisted by env: No qualified hardware Media Audio Backend wasapi Max Channels 2 Preferred Sample Rate 48000 Output Devices Name Group Vendor State Preferred Format Channels Rate Latency Speakers / Headphones 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default: 0, support: 0 - 0 0 - 0 Microphone (Realtek Audio) INTELAUDIO\FUNC_01&VEN_10EC&DEV_0256&SUBSYS_1028075B&REV_1000\4&3092d00a&0&0001 Enabled All default: F32LE, support: S16LE F32LE 2 default: 48000, support: 48000 - 48000 144 - 480 Stereo Mix (Realtek Audio) INTELAUDIO\FUNC_01&VEN_10EC&DEV_0256&SUBSYS_1028075B&REV_1000\4&3092d00a&0&0001 Disabled None default: F32LE, support: S16LE F32LE 2 default: 48000, support: 48000 - 48000 0 - 0 Important Modified Preferences Name Value accessibility.lastLoadDate 1544302848 browser.cache.disk.amount_written 228675 browser.cache.disk.capacity 1048576 browser.cache.disk.filesystem_reported 1 extensions.lastAppVersion 68.4.2 font.internaluseonly.changed true font.name.monospace.el Consolas font.name.monospace.x-cyrillic Consolas font.name.monospace.x-unicode Consolas font.name.monospace.x-western Consolas font.name.sans-serif.el Calibri font.name.sans-serif.x-cyrillic Calibri font.name.sans-serif.x-unicode Calibri font.name.sans-serif.x-western Calibri

font.name.serif.el Cambria font.name.serif.x-cyrillic Cambria font.name.serif.x-unicode Cambria font.name.serif.x-western Cambria font.size.fixed.el 14 font.size.fixed.x-cyrillic 14 font.size.fixed.x-unicode 14 font.size.fixed.x-western 14 font.size.variable.el 17 font.size.variable.x-cyrillic 17 font.size.variable.x-unicode 17 font.size.variable.x-western 17 idle.lastDailyNotification 1580486634 layers.mlgpu.sanity-test-failed false media.gmp.storage.version.observed 1 media.hardware-video-decoding.failed false network.cookie.cookieBehavior 3 network.cookie.prefsMigrated true network.predictor.cleaned-up true places.database.lastMaintenance 1580249174 places.history.expiration.transient_current_max_pages 112348 security.sandbox.content.tempDirSuffix {e1d82d67-d3b7-40d5-9a74-c0f3d52452ea} security.sandbox.plugin.tempDirSuffix {1baeda86-801e-47bd-83f7-b93b2e5e1238} signon.importedFromSqlite true storage.vacuum.last.index 1 storage.vacuum.last.places.sqlite 1580386485 ui.osk.debug.keyboardDisplayReason IKPOS: Keyboard presence confirmed. Important Locked Preferences Name Value Places Database Integrity JavaScript Incremental GC true Accessibility Activated true Prevent Accessibility 0 Accessible Handler Used true Accessibility Instantiator UNKNOWN| Library Versions Expected minimum version Version in use NSPR 4.21 4.21 NSS 3.44.3 3.44.3 NSSSMIME 3.44.3 3.44.3 NSSSSL 3.44.3 3.44.3 NSSUTIL 3.44.3 3.44.3 Sandbox Content Process Sandbox Level 0 Effective Content Process Sandbox Level 1 Internationalization & Localization Application Settings Requested Locales ["en-US"] Available Locales ["en-US"] App Locales ["en-US"] Regional Preferences ["en-US"] Default Locale "en-US" Operating System System Locales ["en-US"] Regional Preferences ["en-US"]

from your Troubleshooting Information:

Thunderbird 68.4.2 Lightning 68.3.1.1

As you can see, Lightning was not updated to the corresponding 68.4.2 version. Open the Config Editor, and set the preference extensions.lastAppVersion to a value of 67.0 to force a refresh. Restart Thunderbird. Then check the version number in the Add-on Manager afterwards.

P.S. Why have you marked the topic as 'Solved' when it isn't?

Thank you for your suggestion.

I removed the Google Provider add-on and restarted TB before doing your suggestion. Lightning did update to 68.4.2. I then re-installed the Google Provider. Version installed was 68.2.1. Calendar events show in TB's Today Pane and Calendar Tab. However, this "fix" exists only for that session of TB. The next time TB is opened, calendar events disappear from the Today Pane and are ghosted in the Calendar Tab plus basic functions moving from one month to another on Tab stop working.

PS - I don't remember hitting the solved button. I have turned it off.

Is your problem similar to what's described here? https://bugzilla.mozilla.org/show_bug.cgi?id=1596919

Symptoms sound similar but our software configurations are different.

For several months I've been having a similar problem with Lightning, described in [/Provider UI not working reliably]

My problem is not the same but maybe related.

Thunderbird (64bit) & Lightning - 68.8.0, Windows 10 Pro 1909 (18363.836) [64bit] (version of lightning already checked)

I use a simple local calendar. It worked with Thunderbird 68.7.0.

After updating to 68.8.0 the calendar is "read-only", items are shown but I cannot create a new item. The only workaround that works consistently is to Restart Thunderbird with Add-ons Disabled and then close it and reopen it. After exiting Thunderbird and restarting it normally the calendar is read only again.

A further hint: I had the same problem before, it disappeared with an update. Details I do not remember.

Can I provide any additional information to help solve the problem?

Yes, this is the same problem I'm having. The fact that I'm using Provider for G-calendar is incidental. Disabling Provider does not change or resolve the problem, indicating that the the issue is with the underlying Lightning Calendar itself.

I have had inconsistent success by going to the Config Editor, searching for "extensions.installedDistroAddon.{...}", right clicking and Reset, then restarting TBird.

Other times I have removed the Lighting add-on, which requires restarting the app multiple times before it will automatically reload.

I had a similar problem with TB Calendar and Google Provider add-on. The attached post fixed my problem:

john.thompson Mar 6, 2020, 4:54:00 PM

Folks, we're making progress here.

Thanks dbstraffin for the info, and glad this worked for you. For me, initially it didn't, but it now has. AND I KNOW WHY, AND I CAN REPRODUCE THE BUG!!

Sorry to be so extatic but when you've been wrestling with a seemingly mindless problem for months and you finally solve it, that feels good as we all know.

After resetting toolbars and controls, and with the calendar working as it should, I naturally reset my toolbars and controls, and in particular three things, to the way I like them. These settings are:

   In calendar, multi-week view
   In calendar, list of entries at top of screen to show "Events in current view"
   In mail Today pane, categories "Tomorrow" and "Upcoming" are expanded. 

To cut a long story short, it turns out that the "Events in current view" option for the list at the top of calendar, was causing the problem for me.

I can reproduce at will. All you have to do is select another option, such as "next 7 days". No messing about with "save mode" etc. Then re-start TB in normal mode and then problem disappears.

I will post this info to the bug report

Thanks again to dbstraffin whose suggestion about resetting toolbars and controls pointed me in the right direction.

Thanks for providing a solution. It works for me.

But now there is a new problem. I cannot edit a reminder.

A reminder popped up. The reminder is set to 5 days before the actual date. I try to postpone it for 3 days. When I click the checkmark nothing happens.

Is this a related "read-only" problem?

Sorry I have not had that problem.

I create most of my calendar events on my iphone that has them saved in my gmail calendar, which is then sync'd with TB+Lightning. I am able to edit and save the event on TB & iPhone when I want to add/change its reminder alert. I have not tried editing the reminder info from the reminder pop-up.

Thanks for your information.

After changing the view to "next 7 days" the window "create a new date" opened and I could edit it. But when I pressed "save and close" nothing was stored. My reminders acumulated and I could not close them.

It still looked to me like the database is "read-only. I checked the windows 10 access rights but I could not detect any error.

Then I exported the calendar and imported it again. After that the problem was solved. Now I had writing access.

after update on version 78 all Google Calendar entries are greyed out and the configuration window shows that the addon is disabled or not working. looks like a similar problem? with the last version (68.10) everything was still ok.