Támogatás keresése

Kerülje el a támogatási csalásokat. Sosem kérjük arra, hogy hívjon fel egy telefonszámot vagy osszon meg személyes információkat. Jelentse a gyanús tevékenységeket a „Visszaélés bejelentése” lehetőséggel.

További tudnivalók

A témacsoportot lezárták és archiválták. Tegyen fel új kérdést, ha segítségre van szüksége.

How I stop getting emails to my old email address?

  • 1 válasz
  • 1 embernek van ilyen problémája
  • 4 megtekintés
  • Utolsó üzenet ettől: Wesley Branton

more options

I have changed my email address, and the new one is now my login to Firefox. However I still get emails to my old address and am unable to unsubscribe from it. I cannot login with the old address as it is not my primary one. Short of uninstalling Firefox is there any solution?

I have changed my email address, and the new one is now my login to Firefox. However I still get emails to my old address and am unable to unsubscribe from it. I cannot login with the old address as it is not my primary one. Short of uninstalling Firefox is there any solution?

Összes válasz (1)

more options

First, it's worth noting that uninstalling Firefox won't help because it has nothing to do with the Mozilla mailing system.

This is a known issue. Some emails don't get unsubscribed once you change the address associated to your Firefox Account and the unsubscribe button at the bottom of the email requires you to login to change the setting.

The workaround is to go to Mozilla's email preference center. There you enter your email address that you want to manage and you will get a link in your email to the page where you can manage your subscription status to all Mozilla newsletters.

Under some circumstances, I have seen users whose management page tells them that they aren't subscribed to Firefox Account emails. If that's the case, usually if you subscribe, save the changes and then unsubscribe it will set it into the correct unsubscribed state.

Hope this helps.