Hello,

Based on the description of your information, it seems like there may be something wrong with your profile. Can you please see if there are multiple folders listed in your Profile Folder: Profiles - Where Firefox stores your bookmarks, passwords and other user data. Can you also provide support data below so we can help you further with your issue.

To find the correct solution to your problem, we need some more non-personal information from you. Please do the following:

1. Use ONE of these methods to open the Firefox Troubleshooting Information page:
   • Click the menu button The image "fx57menu" does not exist., click on Help and select Troubleshooting Information.
   • Type about:support into the Firefox address bar and press the enter key.
2. At the top of the Troubleshooting Information page that comes up, you should see a button that says "Copy text to clipboard". Click it.
3. Now, go back to your forum post, right-click in the reply box and select Paste from the context menu (or else click inside the reply box and press the Ctrl+V keys) to paste the information you copied into the forum post.
   • Due to a forum reply character limit, only part of the data may be pasted. You can use your mouse to select the missing text from the about:support page, right-click on the page to copy it and then right-click in the forum reply box to paste it into a new reply.

Note: The Troubleshooting Information page does not contain personal data, except for the full path to your profile folder. When you use one of the "Copy to clipboard" buttons, the profile path is not copied. Use other tools and methods at your own risk.

If you need further information about the Troubleshooting information page, please read the article Use the Troubleshooting Information page to help fix Firefox issues.

Thanks in advance for your help!

Application Basics

Name: Firefox Version: 67.0.2 Build ID: 20190607204818 Update Channel: release User Agent: Mozilla/5.0 (Windows NT 6.1; Win64; x64; rv:67.0) Gecko/20100101 Firefox/67.0 OS: Windows_NT 6.1 Launcher Process: Disabled forcibly Multiprocess Windows: 1/1 Enabled by default Web Content Processes: 9/8 Enterprise Policies: Inactive Google Location Service Key: Found Google Safebrowsing Key: Found Mozilla Location Service Key: Found Safe Mode: false

Crash Reports for the Last 3 Days

All Crash Reports Firefox Features

Name: Firefox Monitor Version: 3.0 ID: [email protected]

Name: Firefox Screenshots Version: 37.1.0 ID: [email protected]

Name: Form Autofill Version: 1.0 ID: [email protected]

Name: Web Compat Version: 4.0.0 ID: [email protected]

Name: WebCompat Reporter Version: 1.1.0 ID: [email protected]

Extensions

Name: Absolute Enable Right Click & Copy Version: 1.3.8 Enabled: true ID: {9350bc42-47fb-4598-ae0f-825e3dd9ceba}

Name: ao3rdr Version: 1.8.1 Enabled: true ID: jid1-ayTtY9e4Iz49HA@jetpack

Name: DeviantArt Filter Version: 5.1.1 Enabled: true ID: {a2ce7c11-e47d-42cf-b6db-ede36265cf6c}

Name: Enhancer for YouTube™ Version: 2.0.91 Enabled: true ID: [email protected]

Name: New XKit Version: 7.8.2 Enabled: true ID: @new-xkit

Name: Reddit Enhancement Suite Version: 5.16.10 Enabled: true ID: jid1-xUfzOsOFlzSOXg@jetpack

Name: Reverse Image Search Version: 3.3.4 Enabled: true ID: {0da2e603-21ba-4422-8049-b6d9e013ed84}

Name: Simple Translate Version: 2.1.0 Enabled: true ID: simple-translate@sienori

Name: Tampermonkey Version: 4.9.5941 Enabled: true ID: [email protected]

Name: uBlock Origin Version: 1.19.6 Enabled: true ID: [email protected]

Name: VTT Enhancement Suite Version: 1.15.12 Enabled: true ID: {ffed5dfa-f0e1-403d-905d-ac3f698660a7}

Name: Autoplay No More Version: 0.3.7 Enabled: false ID: jid1-XQEcUtyD5PwB8w@jetpack

Name: Wayback Machine Version: 1.8.6 Enabled: false ID: [email protected]

Name: YouTube Classic Version: 1.4.1 Enabled: false ID: {6acd0f4d-ab79-4b79-9b28-8bde65ae355c}

Security Software

Type:

Type:

Graphics

Features Compositing: Direct3D 11 (Advanced Layers) Asynchronous Pan/Zoom: wheel input enabled; scrollbar drag enabled; keyboard enabled; autoscroll enabled WebGL 1 Driver WSI Info: EGL_VENDOR: Google Inc. 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It is possible that a new profile got created.

You can open the about:profiles page via the location bar to check whether multiple profiles are present and what profile Firefox currently is using.

• Do NOT click any Remove button on this page.
• https://support.mozilla.org/en-US/kb/profile-manager-create-and-remove-firefox-profiles

You can use the button on the "Help -> Troubleshooting Information" (about:support) page or the about:profiles page (root directory) to go to the current Firefox profile folder.

• Help -> Troubleshooting Information -> Profile Directory:
  Windows: Show Folder; Linux: Open Directory; Mac: Show in Finder

Go up one level to the \Mozilla\Firefox\Profiles\ folder.

• C:\Users\<user>\AppData\Roaming\Mozilla\Firefox\Profiles\

See also:

• https://support.mozilla.org/en-US/kb/how-run-firefox-when-profile-missing-inaccessible

There's just one profile named 21dudruc.default under C:\Users\<user>\AppData\Roaming\Mozilla\Firefox\Profiles\.

Hi Krosis13, it's possible Windows 7 made a snapshop of your Firefox profile folder during a system update. So possibly a usable copy of your Tampermonkey settings database (and other extension data) might be in there. Please do NOT use system restore as that can cause more severe data loss. Instead:

Finding/Using Shadow Copies

You can use a utility program to search inside restore points to try to locate an old file that's usable. (Please do NOT try to use the built-in Windows System Restore for this because you probably would lose data.) Here are the steps:

(1) Set Windows to show hidden files and folders:

https://support.microsoft.com/en-us/help/14201/windows-show-hidden-files

(2) Download and run one of these two programs:

• ShadowExplorer: http://www.shadowexplorer.com/
• System Restore Explorer: http://nicbedford.co.uk/software/systemrestoreexplorer/

Within the most recent restore point shown in the program, you can explore along this path to see whether you can find a shadow copy of your profile:

\Users\your-user-name\AppData\Roaming\Mozilla\Firefox\Profiles\

(3) You will be digging into the storage folder of each profile --

[profile folder]\storage\default\moz-extension+++InternalUUID\idb

-- to get the SQLite database file there.

The InternalUUID for Tampermonkey is different for different users. To find it, you can open the about:debugging page and scroll down to Tampermonkey. That will enable you to explore the correct folder.

You can export interesting files to a convenient location such as your currently live desktop. Unfortunately, Firefox's IndexedDB databases contain binary data, so unless someone has created a conversion tool, in order to use the file, you'll need to exit Firefox, swap in the old file, and then cross your fingers and start Firefox again.

You can also look for a possible Tampermonkey folder used previously in browser-extension-data.

• browser-extension-data/[email protected]

@jscher2000 I didn't see [profile folder]\storage\default\moz-extension+++InternalUUID\idb but considering I found the 21dudruc.default profile in C:\HarddiskVolumeShadowCopy8\Users\<user>\AppData\Roaming\Mozilla\Firefox\Profiles could I use that to replace my current one to get everything back?

@cor-el The only file in browser-extension-data is storage.js.migrated but I've got no idea what to do with it.

Hi Krosis13, just to clarify, the wording "InternalUUID" wouldn't be in the path, it would be the Internal UUID from the about:debugging page that would follow moz-extension+++.

I think it would be safer to only change out selected storage folders rather than replace the entire profile. However, as long as you keep a backup of what you have now just in case, you could try it.

How old is the storage.js.migrated file? It would contain your Tampermonkey data as of that date.

@jscher2000 I copy and pasted the newer profile in case I had to go back but when I replaced it with the earlier version from using System Restore Explorer everything has seemed to be back the way it was. Thank you a ton man and thank to everyone else who helped.