We're sorry to hear that Firefox is crashing. In order to assist you better, please follow the steps below to provide us crash IDs to help us learn more about your crash.

The crash report is several pages of data. We need the report numbers to see the whole report.

1. Enter about:crashes in the Firefox address bar and press Enter. A Submitted Crash Reports list will appear, similar to the one shown below.
2. Copy the 5 most recent Report IDs that start with bp- and then go back to your forum question and paste those IDs into the "Post a Reply" box.

Note: If a recent Report ID does not start with bp- click on it to submit the report.

(Please don't take a screenshot of your crashes, just copy and paste the IDs. The below image is just an example of what your Firefox screen should look like.)

Thank you for your help!

More information and further troubleshooting steps can be found in the Troubleshoot Firefox crashes (closing or quitting unexpectedly) article.

bp-6a9cf9eb-52f8-4768-8309-52b701171219 12/19/2017 14:03 bp-4e7e2ad9-ff3e-4c2d-9224-8c4811171219 12/19/2017 13:28 bp-0c93b5d0-eaef-4aba-98ac-769c31171219 12/19/2017 13:26 bp-7d7444ef-abb2-485a-88cc-fd0211171219 12/19/2017 13:25 bp-b242f30f-1dc2-4d59-baa2-62c871171219 12/19/2017 13:07 Thanks Seburo Richard

Just from my look what kinda Adapter did you install? And sounds like the problem is coming from you OD. This is from what I can see-others might see more.

Crash Reason EXCEPTION_ACCESS_VIOLATION_WRITE Crash Address 0x12d60740

Please Refresh but do this 1st:

• https://support.mozilla.org/en-US/kb/export-firefox-bookmarks-to-backup-or-transfer
• https://support.mozilla.org/en-US/kb/back-and-restore-information-firefox-profiles

then

• https://support.mozilla.org/en-US/kb/refresh-firefox-reset-add-ons-and-settings

TEST....... If no issues then Extensions which need to be added back in 1 at a time and tested ..... Or it is your Profile : Make a new one and test ...: https://support.mozilla.org/en-US/kb/profile-manager-create-and-remove-firefox-profiles

Note: Any customization will revert back to default, you will also need to reinstall Extensions.

http://kb.mozillazine.org/Problems_printing_web_pages

Please let us know if this solved your issue or if need further assistance.

That is a problem with a Canon driver (cnxdias2.dll).

• https://www.google.com/search?num=100&q=cnxdias2.dll+canon

Try the 32-bit Firefox version to see if that works better.

You can find the full version of the current Firefox release (57.0.2) in all languages and all operating systems here:

• https://www.mozilla.org/en-US/firefox/all/
• https://www.mozilla.org/en-US/firefox/57.0.2/releasenotes/

Cor-el,

My printer works on anything else I print from, e.g., Libre Office files, *.jpg. It is just when I attempt to print a web page that FireFox crashes. Do you still think I need that cnxdias2.dll. driver?

Richard

If you click a link to inspect the crash report then you will notice this DLL in the crashing thread, so this printer driver is the likely cause of the crashes. We have seen more such reports with a 64-bit Firefox version and in a lot of cases using the 32-bit Firefox version worked to fix this.

Did you try the 32-bit Firefox version like I posted above?

• https://www.mozilla.org/en-US/firefox/all/

Thanks cor-el, Refreshing FireFox didn't help. I installed the 32-bit version as you suggested and I can now print web pages as before. Thanks again. I'm not clear on the difference between 32 & 64 bit versions, only thinking that bigger is better. I'm guessing everything else will work the same. FireFox has worked well using the 64-bit version up until recently. Probably one of the upgrades. I don't know. Thanks again for the positive feedback and the help. Happy New Year, Richard

The 64-bit Firefox version has a larger memory space (the 32-bit version is limited to about 3 GB), so out-of-memory issues are less likely.

If the 32-bit version works then this can mean that this driver is an older driver that isn't compatible with 64-bit applications. We have seen this reported with other drivers (Logitech QuickCam).