hello, could you go to the firefox menu ≡ > help ? > troubleshooting information, copy the contents of that page and paste them here into a reply on the forum? this might give us a clue what is going on...

philipp said

hello, could you go to the firefox menu ≡ > help ? > troubleshooting information, copy the contents of that page and paste them here into a reply on the forum? this might give us a clue what is going on...

Here you go.

Name Firefox Version 48.0.2 Build ID 20160823121617 Update History Update Channel release User Agent Mozilla/5.0 (Windows NT 6.3; WOW64; rv:48.0) Gecko/20100101 Firefox/48.0 OS Windows_NT 6.3 x86 Profile Folder Enabled Plugins about:plugins Build Configuration about:buildconfig Memory Use about:memory Registered Service Workers about:serviceworkers Multiprocess Windows 0/1 (Disabled by add-ons) Safe Mode false Profiles about:profiles

thanks, actually the rest of that page would be the more interesting part...

philipp said

thanks, actually the rest of that page would be the more interesting part...

Sorry about that. Didn't realize there was more. Character limits won't allow me to post the whole thing, so here's another chunk.

Extensions Name Version Enabled ID Adblock Plus 2.7.3 true {d10d0bf8-f5b5-c8b4-a8b2-2b9879e08c5d} Firefox Hello 1.4.4 true [email protected] LastPass 3.3.1 true [email protected] Multi-process staged rollout 1.1 true [email protected] Open Amazon in a new pinned tab with toolbar button 1.0.0.1-signed.1-signed true {9a01a7c0-e238-4420-af21-b55fa3188b17} Pocket 1.0.4 true [email protected] WOT 20151208 true {a0d7ccb3-214d-498b-b4aa-0e8fda9a7bf7} Xmarks 4.3.19 true [email protected] New Tab by Yahoo 1.3.0 false jid1-G80Ec8LLEbK5fQ@jetpack Graphics Features Compositing Direct3D 11 Asynchronous Pan/Zoom none WebGL Renderer Google Inc. -- ANGLE (NVIDIA GeForce GTX 660M Direct3D11 vs_5_0 ps_5_0) Hardware H264 Decoding Yes; Using D3D11 API Direct2D true DirectWrite true (6.3.9600.18123) GPU #1 Active Yes Description NVIDIA GeForce GTX 660M Vendor ID 0x10de Device ID 0x0fd4 Driver Version 21.21.13.7270 Driver Date 8-25-2016 Drivers nvd3dumx,nvwgf2umx,nvwgf2umx nvd3dum,nvwgf2um,nvwgf2um Subsys ID 21151043 RAM 2048 Diagnostics AzureCanvasAccelerated 0 AzureCanvasBackend direct2d 1.1 AzureContentBackend direct2d 1.1 AzureFallbackCanvasBackend cairo

philipp said

thanks, actually the rest of that page would be the more interesting part...

And here's the last bit, hopefully.

accessibility.typeaheadfind.flashBar 0 browser.cache.disk.capacity 358400 browser.cache.disk.filesystem_reported 1 browser.cache.disk.hashstats_reported 1 browser.cache.disk.smart_size_cached_value 153600 browser.cache.disk.smart_size.first_run false browser.cache.disk.smart_size.use_old_max false browser.cache.frecency_experiment 1 browser.download.importedFromSqlite true browser.places.smartBookmarksVersion 8 browser.search.suggest.enabled false browser.search.useDBForOrder true browser.sessionstore.upgradeBackup.latestBuildID 20160823121617 browser.startup.homepage about:home browser.startup.homepage_override.buildID 20160823121617 browser.startup.homepage_override.mstone 48.0.2 browser.tabs.remote.autostart.2 true browser.tabs.warnOnClose false dom.apps.reset-permissions true dom.mozApps.used true extensions.lastAppVersion 48.0.2 font.internaluseonly.changed true gfx.crash-guard.d3d11layers.appVersion 48.0.2 gfx.crash-guard.d3d11layers.deviceID 0x0fd4 gfx.crash-guard.d3d11layers.driverVersion 21.21.13.7270 gfx.crash-guard.d3d11layers.feature-d2d true gfx.crash-guard.d3d11layers.feature-d3d11 true gfx.crash-guard.glcontext.gfx.driver-init.direct3d11-angle true gfx.crash-guard.glcontext.gfx.driver-init.webgl-angle true gfx.crash-guard.glcontext.gfx.driver-init.webgl-angle-force-d3d11 false gfx.crash-guard.glcontext.gfx.driver-init.webgl-angle-force-warp false gfx.crash-guard.glcontext.gfx.driver-init.webgl-angle-try-d3d11 true gfx.crash-guard.status. 2 gfx.crash-guard.status.d3d11layers 2 gfx.crash-guard.status.d3d9video 3 gfx.crash-guard.status.glcontext 2 gfx.direct3d.last_used_feature_level_idx 0 keyword.URL media.benchmark.vp9.fps 194 media.benchmark.vp9.versioncheck 1 media.gmp-eme-adobe.abi x86-msvc-x64 media.gmp-eme-adobe.lastUpdate 1466399415 media.gmp-eme-adobe.version 17 media.gmp-gmpopenh264.abi x86-msvc-x64 media.gmp-gmpopenh264.lastUpdate 1471488571 media.gmp-gmpopenh264.version 1.6 media.gmp-manager.buildID 20160823121617 media.gmp-manager.lastCheck 1473925385 media.gmp-widevinecdm.abi x86-msvc-x64 media.gmp-widevinecdm.lastUpdate 1466399417 media.gmp-widevinecdm.version 1.4.8.866 media.gmp.storage.version.observed 1 media.hardware-video-decoding.failed false media.webrtc.debug.aec_log_dir C:\Users\Ryker61\AppData\Local\Temp media.webrtc.debug.log_file C:\Users\Ryker61\AppData\Local\Temp\WebRTC.log network.cookie.prefsMigrated true network.predictor.cleaned-up true places.database.lastMaintenance 1473904143 places.history.expiration.transient_current_max_pages 104858 plugin.disable_full_page_plugin_for_types application/pdf plugin.importedState true print.printer_Brother_HL-2170W_series_Printer.print_bgcolor false print.printer_Brother_HL-2170W_series_Printer.print_bgimages false print.printer_Brother_HL-2170W_series_Printer.print_colorspace print.printer_Brother_HL-2170W_series_Printer.print_command print.printer_Brother_HL-2170W_series_Printer.print_downloadfonts false print.printer_Brother_HL-2170W_series_Printer.print_duplex 118562704 print.printer_Brother_HL-2170W_series_Printer.print_edge_bottom 0 print.printer_Brother_HL-2170W_series_Printer.print_edge_left 0 print.printer_Brother_HL-2170W_series_Printer.print_edge_right 0 print.printer_Brother_HL-2170W_series_Printer.print_edge_top 0 print.printer_Brother_HL-2170W_series_Printer.print_evenpages true print.printer_Brother_HL-2170W_series_Printer.print_footercenter print.printer_Brother_HL-2170W_series_Printer.print_footerleft &PT print.printer_Brother_HL-2170W_series_Printer.print_footerright &D print.printer_Brother_HL-2170W_series_Printer.print_headercenter print.printer_Brother_HL-2170W_series_Printer.print_headerleft &T print.printer_Brother_HL-2170W_series_Printer.print_headerright &U print.printer_Brother_HL-2170W_series_Printer.print_in_color true print.printer_Brother_HL-2170W_series_Printer.print_margin_bottom 0.5 print.printer_Brother_HL-2170W_series_Printer.print_margin_left 0.5 print.printer_Brother_HL-2170W_series_Printer.print_margin_right 0.5 print.printer_Brother_HL-2170W_series_Printer.print_margin_top 0.5 print.printer_Brother_HL-2170W_series_Printer.print_oddpages true print.printer_Brother_HL-2170W_series_Printer.print_orientation 0 print.printer_Brother_HL-2170W_series_Printer.print_page_delay 50 print.printer_Brother_HL-2170W_series_Printer.print_paper_data 1 print.printer_Brother_HL-2170W_series_Printer.print_paper_height 11.00 print.printer_Brother_HL-2170W_series_Printer.print_paper_name print.printer_Brother_HL-2170W_series_Printer.print_paper_size_type 0 print.printer_Brother_HL-2170W_series_Printer.print_paper_size_unit 0 print.printer_Brother_HL-2170W_series_Printer.print_paper_width 8.50 print.printer_Brother_HL-2170W_series_Printer.print_plex_name print.printer_Brother_HL-2170W_series_Printer.print_resolution 118562688 print.printer_Brother_HL-2170W_series_Printer.print_resolution_name print.printer_Brother_HL-2170W_series_Printer.print_reversed false print.printer_Brother_HL-2170W_series_Printer.print_scaling 1.00 print.printer_Brother_HL-2170W_series_Printer.print_shrink_to_fit true print.printer_Brother_HL-2170W_series_Printer.print_to_file false print.printer_Brother_HL-2170W_series_Printer.print_unwriteable_margin_bottom 0 print.printer_Brother_HL-2170W_series_Printer.print_unwriteable_margin_left 0 print.printer_Brother_HL-2170W_series_Printer.print_unwriteable_margin_right 0 print.printer_Brother_HL-2170W_series_Printer.print_unwriteable_margin_top 0 print.printer_Microsoft_XPS_Document_Writer.print_bgcolor false print.printer_Microsoft_XPS_Document_Writer.print_bgimages false print.printer_Microsoft_XPS_Document_Writer.print_colorspace print.printer_Microsoft_XPS_Document_Writer.print_command print.printer_Microsoft_XPS_Document_Writer.print_downloadfonts false print.printer_Microsoft_XPS_Document_Writer.print_duplex 1515870810 print.printer_Microsoft_XPS_Document_Writer.print_edge_bottom 0 print.printer_Microsoft_XPS_Document_Writer.print_edge_left 0 print.printer_Microsoft_XPS_Document_Writer.print_edge_right 0 print.printer_Microsoft_XPS_Document_Writer.print_edge_top 0 print.printer_Microsoft_XPS_Document_Writer.print_evenpages true print.printer_Microsoft_XPS_Document_Writer.print_footercenter print.printer_Microsoft_XPS_Document_Writer.print_footerleft &PT print.printer_Microsoft_XPS_Document_Writer.print_footerright &D print.printer_Microsoft_XPS_Document_Writer.print_headercenter print.printer_Microsoft_XPS_Document_Writer.print_headerleft &T print.printer_Microsoft_XPS_Document_Writer.print_headerright &U print.printer_Microsoft_XPS_Document_Writer.print_in_color true print.printer_Microsoft_XPS_Document_Writer.print_margin_bottom 0.5 print.printer_Microsoft_XPS_Document_Writer.print_margin_left 0.5 print.printer_Microsoft_XPS_Document_Writer.print_margin_right 0.5 print.printer_Microsoft_XPS_Document_Writer.print_margin_top 0.5 print.printer_Microsoft_XPS_Document_Writer.print_oddpages true print.printer_Microsoft_XPS_Document_Writer.print_orientation 0 print.printer_Microsoft_XPS_Document_Writer.print_page_delay 50 print.printer_Microsoft_XPS_Document_Writer.print_paper_data 1 print.printer_Microsoft_XPS_Document_Writer.print_paper_height 11.00 print.printer_Microsoft_XPS_Document_Writer.print_paper_name print.printer_Microsoft_XPS_Document_Writer.print_paper_size_type 0 print.printer_Microsoft_XPS_Document_Writer.print_paper_size_unit 0 print.printer_Microsoft_XPS_Document_Writer.print_paper_width 8.50 print.printer_Microsoft_XPS_Document_Writer.print_plex_name print.printer_Microsoft_XPS_Document_Writer.print_resolution 1515870810 print.printer_Microsoft_XPS_Document_Writer.print_resolution_name print.printer_Microsoft_XPS_Document_Writer.print_reversed false print.printer_Microsoft_XPS_Document_Writer.print_scaling 1.00 print.printer_Microsoft_XPS_Document_Writer.print_shrink_to_fit true print.printer_Microsoft_XPS_Document_Writer.print_to_file false print.printer_Microsoft_XPS_Document_Writer.print_unwriteable_margin_bottom 0 print.printer_Microsoft_XPS_Document_Writer.print_unwriteable_margin_left 0 print.printer_Microsoft_XPS_Document_Writer.print_unwriteable_margin_right 0 print.printer_Microsoft_XPS_Document_Writer.print_unwriteable_margin_top 0 privacy.cpd.downloads false privacy.cpd.formdata false privacy.cpd.history false privacy.cpd.sessions false privacy.sanitize.migrateClearSavedPwdsOnExit true privacy.sanitize.migrateFx3Prefs true privacy.sanitize.timeSpan 0 storage.vacuum.last.index 1 storage.vacuum.last.places.sqlite 1471928772 ui.osk.debug.keyboardDisplayReason IKPOS: Touch screen not found. Important Locked Preferences Name Value JavaScript Incremental GC true Accessibility Activated false Prevent Accessibility 0 Library Versions Expected minimum version Version in use NSPR 4.12 4.12 NSS 3.24 Basic ECC 3.24 Basic ECC NSSSMIME 3.24 Basic ECC 3.24 Basic ECC NSSSSL 3.24 Basic ECC 3.24 Basic ECC NSSUTIL 3.24 3.24 Experimental Features Name ID

Ryker61 said

yet when I look on the FireFox site, I find that I'm two or three versions behind.

Ryker61 said

Name Firefox Version 48.0.2 Build ID 20160823121617 Update History Update Channel release User Agent Mozilla/5.0 (Windows NT 6.3; WOW64; rv:48.0) Gecko/20100101 Firefox/48.0

So you think the current Release Firefox 48.0.2 is not the current?

Firefox 48.0.2 is at www.mozilla.org/firefox/all/

Firefox 49.0 was going to be released on Sept 13 however it was delayed to Sept 20.

James said

Ryker61 said

yet when I look on the FireFox site, I find that I'm two or three versions behind.

Ryker61 said

Name Firefox Version 48.0.2 Build ID 20160823121617 Update History Update Channel release User Agent Mozilla/5.0 (Windows NT 6.3; WOW64; rv:48.0) Gecko/20100101 Firefox/48.0

So you think the current Release Firefox 48.0.2 is not the current?

Firefox 48.0.2 is at www.mozilla.org/firefox/all/

Firefox 49.0 was going to be released on Sept 13 however it was delayed to Sept 20.

Okay, I think there's been a slight misunderstanding. I never once assumed that version 48.0.2 was not the most current. Here's what happened. Around the time I had posted this thread, I had checked my Firefox browser to see what version it was on, and it was on version 47.0.1.

I decided to check if there was a new update so I clicked on the Check For Updates button and after a few seconds it said Firefox was Up-To-Date.

I wanted to make absolutely sure so I Googled Firefox version history and found that version 48.0.2 was out so I went ahead and downloaded the new version and manually updated.

The same thing is going to happen when version 49 rolls out. The auto-update is not gonna see it and instead tell me that version 48.0.2 is the most up to date version.