Firefox Crashes when using Remote Desktop Support
When logging into my machine through RDP, Firefox will become completely unresponsive and I must end task. It will not open again normally until I restart the computer through the RDP session or login in person. But eventually it will become unresponsive again through the RDP session. When ending the task and upon reopening, I am met with a blank Firefox screen. There's a tab placeholder in the upper left, I see where the address bar, but everything in blank.
However, I can start it in safe mode at any time during that process. I have attempted to uninstall Firefox completely, remove my data from AppData, as well as combing through the registry deleting anything about Mozilla. On reinstall, it will not load just like before. But safe mode will work just fine and there is no trace of my profiles either when opening after reinstall.
The crashes and unresponsiveness should have generated crash reports, but there are none.
As far as I know, it only happens on one computer of mine. The other one I remote to does not seem to have the same issue but I will continue testing it. Any suggestions on what to try next? Something I can use to help capture the issue under the hood?
Below is the about:support page.
Application Basics
Name: Firefox Version: 122.0 Build ID: 20240118164516 Distribution ID: Update Channel: release User Agent: Mozilla/5.0 (Windows NT 10.0; Win64; x64; rv:122.0) Gecko/20100101 Firefox/122.0 OS: Windows_NT 10.0 19045 Launcher Process: Enabled Multiprocess Windows: 1/1 Fission Windows: 1/1 Enabled by default Remote Processes: 16 Enterprise Policies: Inactive Google Location Service Key: Found Google Safebrowsing Key: Found Mozilla Location Service Key: Found Safe Mode: false Memory Size (RAM): 31.9 GB Disk Space Available: 148 GB Pointing Devices: Mouse
Crash Reports for the Last 3 Days
Firefox Features
Name: Firefox Screenshots Version: 39.0.1 ID: [email protected]
Name: Form Autofill Version: 1.0.1 ID: [email protected]
Name: Picture-In-Picture Version: 1.0.0 ID: [email protected]
Name: Web Compatibility Interventions Version: 121.0.0 ID: [email protected]
Name: WebCompat Reporter Version: 2.0.0 ID: [email protected]
Remote Features
Address Autofill Desktop ( Release Rollout ): (enable-address-autofill) CSV Import (Release Rollout): (enable-csv-import) Encrypted Client Hello: (rollout) Extensions Migration in Import Wizard - 117+: (control) Mixed content level 2 roll out (release 113): (control) MozillaAccounts toolbar button default visibility rollout: (treatment-a) Persist Search Term Rollout (Phase 1): (control-rollout) Product Insight Telemetry via Server Knobs - Rollout - Release: (control-rollout) Relay integration into Firefox 118+ Release for all FXA and autofill users: (enable-relay-integration) Rollout of Share-of-Voice for Sponsored TopSites: (control) Upgrade Spotlight Rollout: (treatment)
Remote Processes
Type: Isolated Web Content Count: 8
Type: Privileged About Count: 1
Type: RDD Count: 1
Type: Sandboxed IPC Actor Count: 2
Type: Extension Count: 1
Type: Isolated Service Worker Count: 1
Type: Socket Count: 1
Type: GPU Count: 1
Add-ons
Name: AdBlock — best ad blocker Type: extension Version: 5.4.2 Enabled: true ID: jid1-NIfFY2CA8fy1tg@jetpack
Name: Add-ons Search Detection Type: extension Version: 2.0.0 Enabled: true ID: [email protected]
Name: Amazon.com Type: extension Version: 1.7 Enabled: true ID: [email protected]
Name: Bing Type: extension Version: 1.6 Enabled: true ID: [email protected]
Name: Bitwarden - Free Password Manager Type: extension Version: 2024.1.0 Enabled: true ID: {446900e4-71c2-419f-a6a7-df9c091e268b}
Name: Copy All Tab Urls Type: extension Version: 2.2.0 Enabled: true ID: {0507f777-2480-4d48-baf1-3b9c8feeb2b4}
Name: DuckDuckGo Type: extension Version: 1.4 Enabled: true ID: [email protected]
Name: eBay Type: extension Version: 1.4 Enabled: true ID: [email protected]
Name: Google Type: extension Version: 1.4 Enabled: true ID: [email protected]
Name: Multiple Paste and Go Button Type: extension Version: 2.6.3 Enabled: true ID: [email protected]
Name: Wikipedia (en) Type: extension Version: 1.3 Enabled: true ID: [email protected]
Name: Dark Type: theme Version: 1.2 Enabled: true ID: [email protected]
Name: Ignore X-Frame-Options Type: extension Version: 1.6.9 Enabled: false ID: {a6afa2be-9b78-4dba-9dda-d89e52b13b7d}
Name: Tab Rotator Type: extension Version: 2.0.2 Enabled: false ID: [email protected]
Name: To Google Translate Type: extension Version: 4.2.0 Enabled: false ID: jid1-93WyvpgvxzGATw@jetpack
Name: Firefox Alpenglow Type: theme Version: 1.4 Enabled: false ID: [email protected]
Name: Light Type: theme Version: 1.2 Enabled: false ID: [email protected]
Name: System theme — auto Type: theme Version: 1.3 Enabled: false ID: [email protected]
Security Software
Type: Microsoft Defender Antivirus
Type:
Type: Windows Firewall
Legacy User Stylesheets
Active: false Stylesheets: No stylesheets found
Graphics
Features Window Device Pixel Ratios: 1 Compositing: WebRender Asynchronous Pan/Zoom: wheel input enabled; scrollbar drag enabled; keyboard enabled; autoscroll enabled; smooth pinch-zoom enabled WebGL 1 Driver WSI Info: EGL_VENDOR: Google Inc. (NVIDIA) EGL_VERSION: 1.5 (ANGLE 2.1.19736 git hash: ddaf44ac75d5) EGL_EXTENSIONS: EGL_EXT_create_context_robustness EGL_ANGLE_d3d_share_handle_client_buffer EGL_ANGLE_d3d_texture_client_buffer EGL_ANGLE_surface_d3d_texture_2d_share_handle EGL_ANGLE_query_surface_pointer EGL_ANGLE_window_fixed_size EGL_ANGLE_keyed_mutex EGL_ANGLE_surface_orientation EGL_ANGLE_direct_composition EGL_ANGLE_windows_ui_composition EGL_NV_post_sub_buffer EGL_KHR_create_context EGL_KHR_image EGL_KHR_image_base EGL_KHR_gl_texture_2D_image EGL_KHR_gl_texture_cubemap_image EGL_KHR_gl_renderbuffer_image EGL_KHR_get_all_proc_addresses EGL_KHR_stream EGL_KHR_stream_consumer_gltexture EGL_NV_stream_consumer_gltexture_yuv EGL_ANGLE_stream_producer_d3d_texture EGL_ANGLE_create_context_webgl_compatibility EGL_CHROMIUM_create_context_bind_generates_resource EGL_CHROMIUM_sync_control EGL_EXT_pixel_format_float EGL_KHR_surfaceless_context EGL_ANGLE_display_texture_share_group EGL_ANGLE_display_semaphore_share_group EGL_ANGLE_create_context_client_arrays EGL_ANGLE_program_cache_control EGL_ANGLE_robust_resource_initialization EGL_ANGLE_create_context_extensions_enabled EGL_ANDROID_blob_cache EGL_ANDROID_recordable EGL_ANGLE_image_d3d11_texture EGL_ANGLE_create_context_backwards_compatible EGL_KHR_no_config_context EGL_KHR_create_context_no_error EGL_KHR_reusable_sync EGL_EXTENSIONS(nullptr): EGL_EXT_client_extensions EGL_EXT_device_query EGL_EXT_platform_base EGL_EXT_platform_device EGL_ANGLE_platform_angle EGL_ANGLE_platform_angle_d3d EGL_ANGLE_platform_angle_d3d11on12 EGL_ANGLE_platform_angle_device_id EGL_ANGLE_device_creation EGL_ANGLE_device_creation_d3d11 EGL_ANGLE_experimental_present_path EGL_KHR_client_get_all_proc_addresses EGL_KHR_debug EGL_ANGLE_feature_control IsWebglOutOfProcessEnabled: 1 WebGL 1 Driver Renderer: Google Inc. (NVIDIA) -- ANGLE (NVIDIA, NVIDIA GeForce GTX 1660 SUPER Direct3D11 vs_5_0 ps_5_0, D3D11-31.0.15.4665) WebGL 1 Driver Version: OpenGL ES 2.0.0 (ANGLE 2.1.19736 git hash: ddaf44ac75d5) WebGL 1 Driver Extensions: GL_AMD_performance_monitor GL_ANGLE_base_vertex_base_instance GL_ANGLE_base_vertex_base_instance_shader_builtin GL_ANGLE_client_arrays GL_ANGLE_depth_texture GL_ANGLE_framebuffer_blit GL_ANGLE_framebuffer_multisample GL_ANGLE_get_serialized_context_string GL_ANGLE_get_tex_level_parameter GL_ANGLE_instanced_arrays GL_ANGLE_lossy_etc_decode GL_ANGLE_memory_size GL_ANGLE_multi_draw GL_ANGLE_pack_reverse_row_order GL_ANGLE_program_cache_control GL_ANGLE_provoking_vertex GL_ANGLE_request_extension GL_ANGLE_robust_client_memory GL_ANGLE_texture_compression_dxt3 GL_ANGLE_texture_compression_dxt5 GL_ANGLE_texture_usage GL_ANGLE_translated_shader_source GL_CHROMIUM_bind_generates_resource GL_CHROMIUM_bind_uniform_location GL_CHROMIUM_color_buffer_float_rgb GL_CHROMIUM_color_buffer_float_rgba GL_CHROMIUM_copy_compressed_texture GL_CHROMIUM_copy_texture GL_CHROMIUM_lose_context GL_CHROMIUM_sync_query GL_EXT_EGL_image_external_wrap_modes GL_EXT_base_instance GL_EXT_blend_func_extended GL_EXT_blend_minmax GL_EXT_clip_control GL_EXT_color_buffer_half_float GL_EXT_debug_label GL_EXT_debug_marker GL_EXT_discard_framebuffer GL_EXT_disjoint_timer_query GL_EXT_draw_buffers GL_EXT_draw_elements_base_vertex GL_EXT_float_blend GL_EXT_frag_depth GL_EXT_instanced_arrays GL_EXT_map_buffer_range GL_EXT_multi_draw_indirect GL_EXT_multisampled_render_to_texture GL_EXT_occlusion_query_boolean GL_EXT_read_format_bgra GL_EXT_robustness GL_EXT_sRGB GL_EXT_shader_texture_lod GL_EXT_texture_compression_bptc GL_EXT_texture_compression_dxt1 GL_EXT_texture_compression_rgtc GL_EXT_texture_compression_s3tc_srgb GL_EXT_texture_filter_anisotropic GL_EXT_texture_format_BGRA8888 GL_EXT_texture_norm16 GL_EXT_texture_rg GL_EXT_texture_storage GL_EXT_texture_type_2_10_10_10_REV GL_EXT_unpack_subimage GL_KHR_debug GL_KHR_parallel_shader_compile GL_KHR_robust_buffer_access_behavior GL_NV_EGL_stream_consumer_external GL_NV_fence GL_NV_framebuffer_blit GL_NV_pack_subimage GL_NV_pixel_buffer_object GL_OES_EGL_image GL_OES_EGL_image_external GL_OES_compressed_EAC_R11_signed_texture GL_OES_compressed_EAC_R11_unsigned_texture GL_OES_compressed_EAC_RG11_signed_texture GL_OES_compressed_EAC_RG11_unsigned_texture GL_OES_compressed_ETC2_RGB8_texture GL_OES_compressed_ETC2_RGBA8_texture GL_OES_compressed_ETC2_punchthroughA_RGBA8_texture GL_OES_compressed_ETC2_punchthroughA_sRGB8_alpha_texture GL_OES_compressed_ETC2_sRGB8_alpha8_texture GL_OES_compressed_ETC2_sRGB8_texture GL_OES_depth24 GL_OES_depth32 GL_OES_draw_elements_base_vertex GL_OES_element_index_uint GL_OES_fbo_render_mipmap GL_OES_get_program_binary GL_OES_mapbuffer GL_OES_packed_depth_stencil GL_OES_rgb8_rgba8 GL_OES_standard_derivatives GL_OES_surfaceless_context GL_OES_texture_border_clamp GL_OES_texture_float GL_OES_texture_float_linear GL_OES_texture_half_float GL_OES_texture_half_float_linear GL_OES_texture_npot GL_OES_texture_stencil8 GL_OES_vertex_array_object GL_WEBGL_video_texture WebGL 1 Extensions: ANGLE_instanced_arrays EXT_blend_minmax EXT_color_buffer_half_float EXT_float_blend EXT_frag_depth EXT_shader_texture_lod EXT_sRGB EXT_texture_compression_bptc EXT_texture_compression_rgtc EXT_texture_filter_anisotropic MOZ_debug OES_element_index_uint OES_fbo_render_mipmap OES_standard_derivatives OES_texture_float OES_texture_float_linear OES_texture_half_float OES_texture_half_float_linear OES_vertex_array_object WEBGL_color_buffer_float WEBGL_compressed_texture_s3tc WEBGL_compressed_texture_s3tc_srgb WEBGL_debug_renderer_info WEBGL_debug_shaders WEBGL_depth_texture WEBGL_draw_buffers WEBGL_lose_context WEBGL_provoking_vertex WebGL 2 Driver WSI Info: EGL_VENDOR: Google Inc. (NVIDIA) EGL_VERSION: 1.5 (ANGLE 2.1.19736 git hash: ddaf44ac75d5) EGL_EXTENSIONS: EGL_EXT_create_context_robustness EGL_ANGLE_d3d_share_handle_client_buffer EGL_ANGLE_d3d_texture_client_buffer EGL_ANGLE_surface_d3d_texture_2d_share_handle EGL_ANGLE_query_surface_pointer EGL_ANGLE_window_fixed_size EGL_ANGLE_keyed_mutex EGL_ANGLE_surface_orientation EGL_ANGLE_direct_composition EGL_ANGLE_windows_ui_composition EGL_NV_post_sub_buffer EGL_KHR_create_context EGL_KHR_image EGL_KHR_image_base EGL_KHR_gl_texture_2D_image EGL_KHR_gl_texture_cubemap_image EGL_KHR_gl_renderbuffer_image EGL_KHR_get_all_proc_addresses EGL_KHR_stream EGL_KHR_stream_consumer_gltexture EGL_NV_stream_consumer_gltexture_yuv EGL_ANGLE_stream_producer_d3d_texture EGL_ANGLE_create_context_webgl_compatibility EGL_CHROMIUM_create_context_bind_generates_resource EGL_CHROMIUM_sync_control EGL_EXT_pixel_format_float EGL_KHR_surfaceless_context EGL_ANGLE_display_texture_share_group EGL_ANGLE_display_semaphore_share_group EGL_ANGLE_create_context_client_arrays EGL_ANGLE_program_cache_control EGL_ANGLE_robust_resource_initialization EGL_ANGLE_create_context_extensions_enabled EGL_ANDROID_blob_cache EGL_ANDROID_recordable EGL_ANGLE_image_d3d11_texture EGL_ANGLE_create_context_backwards_compatible EGL_KHR_no_config_context EGL_KHR_create_context_no_error EGL_KHR_reusable_sync EGL_EXTENSIONS(nullptr): EGL_EXT_client_extensions EGL_EXT_device_query EGL_EXT_platform_base EGL_EXT_platform_device EGL_ANGLE_platform_angle EGL_ANGLE_platform_angle_d3d EGL_ANGLE_platform_angle_d3d11on12 EGL_ANGLE_platform_angle_device_id EGL_ANGLE_device_creation EGL_ANGLE_device_creation_d3d11 EGL_ANGLE_experimental_present_path EGL_KHR_client_get_all_proc_addresses EGL_KHR_debug EGL_ANGLE_feature_control IsWebglOutOfProcessEnabled: 1 WebGL 2 Driver Renderer: Google Inc. (NVIDIA) -- ANGLE (NVIDIA, NVIDIA GeForce GTX 1660 SUPER Direct3D11 vs_5_0 ps_5_0, D3D11-31.0.15.4665) WebGL 2 Driver Version: OpenGL ES 3.0.0 (ANGLE 2.1.19736 git hash: ddaf44ac75d5) WebGL 2 Driver Extensions: GL_AMD_performance_monitor GL_ANGLE_base_vertex_base_instance GL_ANGLE_base_vertex_base_instance_shader_builtin GL_ANGLE_client_arrays GL_ANGLE_copy_texture_3d GL_ANGLE_depth_texture GL_ANGLE_framebuffer_blit GL_ANGLE_framebuffer_multisample GL_ANGLE_get_serialized_context_string GL_ANGLE_get_tex_level_parameter GL_ANGLE_instanced_arrays GL_ANGLE_lossy_etc_decode GL_ANGLE_memory_size GL_ANGLE_multi_draw GL_ANGLE_multiview_multisample GL_ANGLE_pack_reverse_row_order GL_ANGLE_program_cache_control GL_ANGLE_provoking_vertex GL_ANGLE_request_extension GL_ANGLE_robust_client_memory GL_ANGLE_texture_compression_dxt3 GL_ANGLE_texture_compression_dxt5 GL_ANGLE_texture_multisample GL_ANGLE_texture_usage GL_ANGLE_translated_shader_source GL_CHROMIUM_bind_generates_resource GL_CHROMIUM_bind_uniform_location GL_CHROMIUM_copy_compressed_texture GL_CHROMIUM_copy_texture GL_CHROMIUM_lose_context GL_CHROMIUM_sync_query GL_EXT_EGL_image_external_wrap_modes GL_EXT_base_instance GL_EXT_blend_func_extended GL_EXT_blend_minmax GL_EXT_clip_control GL_EXT_color_buffer_float GL_EXT_color_buffer_half_float GL_EXT_debug_label GL_EXT_debug_marker GL_EXT_discard_framebuffer GL_EXT_disjoint_timer_query GL_EXT_draw_buffers GL_EXT_draw_buffers_indexed GL_EXT_draw_elements_base_vertex GL_EXT_float_blend GL_EXT_frag_depth GL_EXT_instanced_arrays GL_EXT_map_buffer_range GL_EXT_multi_draw_indirect GL_EXT_multisampled_render_to_texture GL_EXT_occlusion_query_boolean GL_EXT_read_format_bgra GL_EXT_robustness GL_EXT_sRGB GL_EXT_shader_texture_lod GL_EXT_texture_compression_bptc GL_EXT_texture_compression_dxt1 GL_EXT_texture_compression_rgtc GL_EXT_texture_compression_s3tc_srgb GL_EXT_texture_filter_anisotropic GL_EXT_texture_format_BGRA8888 GL_EXT_texture_norm16 GL_EXT_texture_rg GL_EXT_texture_storage GL_EXT_texture_type_2_10_10_10_REV GL_EXT_unpack_subimage GL_KHR_debug GL_KHR_parallel_shader_compile GL_KHR_robust_buffer_access_behavior GL_NV_EGL_stream_consumer_external GL_NV_fence GL_NV_framebuffer_blit GL_NV_pack_subimage GL_NV_pixel_buffer_object GL_OES_EGL_image GL_OES_EGL_image_external GL_OES_EGL_image_external_essl3 GL_OES_compressed_EAC_R11_signed_texture GL_OES_compressed_EAC_R11_unsigned_texture GL_OES_compressed_EAC_RG11_signed_texture GL_OES_compressed_EAC_RG11_unsigned_texture GL_OES_compressed_ETC2_RGB8_texture GL_OES_compressed_ETC2_RGBA8_texture GL_OES_compressed_ETC2_punchthroughA_RGBA8_texture GL_OES_compressed_ETC2_punchthroughA_sRGB8_alpha_texture GL_OES_compressed_ETC2_sRGB8_alpha8_texture GL_OES_compressed_ETC2_sRGB8_texture GL_OES_depth24 GL_OES_depth32 GL_OES_draw_buffers_indexed GL_OES_draw_elements_base_vertex GL_OES_element_index_uint GL_OES_fbo_render_mipmap GL_OES_get_program_binary GL_OES_mapbuffer GL_OES_packed_depth_stencil GL_OES_rgb8_rgba8 GL_OES_standard_derivatives GL_OES_surfaceless_context GL_OES_texture_border_clamp GL_OES_texture_float GL_OES_texture_float_linear GL_OES_texture_half_float GL_OES_texture_half_float_linear GL_OES_texture_npot GL_OES_texture_stencil8 GL_OES_vertex_array_object GL_OVR_multiview GL_OVR_multiview2 GL_WEBGL_video_texture WebGL 2 Extensions: EXT_color_buffer_float EXT_float_blend EXT_texture_compression_bptc EXT_texture_compression_rgtc EXT_texture_filter_anisotropic MOZ_debug OES_draw_buffers_indexed OES_texture_float_linear OVR_multiview2 WEBGL_compressed_texture_s3tc WEBGL_compressed_texture_s3tc_srgb WEBGL_debug_renderer_info WEBGL_debug_shaders WEBGL_lose_context WEBGL_provoking_vertex Direct2D: true Target Frame Rate: 60 WebGPU Default Adapter: { "navigator.gpu": null } WebGPU Fallback Adapter: { "navigator.gpu": null } DirectWrite: true (10.0.19041.3636) GPU #1 Active: Yes Description: NVIDIA GeForce GTX 1660 SUPER Vendor ID: 0x10de Device ID: 0x21c4 Driver Version: 31.0.15.4665 Driver Date: 1-12-2024 Drivers: C:\Windows\System32\DriverStore\FileRepository\nv_dispig.inf_amd64_72a60bcfb646da4c\nvldumdx.dll,C:\Windows\System32\DriverStore\FileRepository\nv_dispig.inf_amd64_72a60bcfb646da4c\nvldumdx.dll,C:\Windows\System32\DriverStore\FileRepository\nv_dispig.inf_amd64_72a60bcfb646da4c\nvldumdx.dll,C:\Windows\System32\DriverStore\FileRepository\nv_dispig.inf_amd64_72a60bcfb646da4c\nvldumdx.dll C:\Windows\System32\DriverStore\FileRepository\nv_dispig.inf_amd64_72a60bcfb646da4c\nvldumd.dll,C:\Windows\System32\DriverStore\FileRepository\nv_dispig.inf_amd64_72a60bcfb646da4c\nvldumd.dll,C:\Windows\System32\DriverStore\FileRepository\nv_dispig.inf_amd64_72a60bcfb646da4c\nvldumd.dll,C:\Windows\System32\DriverStore\FileRepository\nv_dispig.inf_amd64_72a60bcfb646da4c\nvldumd.dll Subsys ID: 552719da RAM: 6144 GPU #2 Active: No RAM: 0 Diagnostics AzureCanvasBackend: direct2d 1.1 AzureCanvasBackend (UI Process): skia AzureContentBackend: skia AzureContentBackend (UI Process): skia AzureFallbackCanvasBackend (UI Process): skia CMSOutputProfile: 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Display0: 1920x1080@60Hz scales:1.000000|1.000000 Display1: 1920x1080@60Hz scales:1.000000|1.000000 DisplayCount: 2 HardwareStretching: both=1 window-only=0 full-screen-only=1 none=0 error=0 OverlaySupport: NV12=Scaling YUV2=Scaling BGRA8=Software RGB10A2=None SwapChainTearingSupport: Supported GPUProcessPid: 26568 ClearType Parameters: \\.\DISPLAY1 [ Gamma: 1.8 Pixel Structure: RGB ClearType Level: 100 Enhanced Contrast: 50 ] \\.\DISPLAY2 [ Gamma: 1.8 Pixel Structure: RGB ClearType Level: 100 Enhanced Contrast: 50 ] Decision Log HW_COMPOSITING: default: available, D3D11_COMPOSITING: default: available, DIRECT2D: default: available, D3D11_HW_ANGLE: default: available, GPU_PROCESS: default: available, WEBRENDER: default: available, WEBRENDER_COMPOSITOR: default: available, WEBRENDER_PARTIAL: default: available, WEBRENDER_SHADER_CACHE: default: available, WEBRENDER_OPTIMIZED_SHADERS: default: available, WEBRENDER_ANGLE: default: available, WEBRENDER_DCOMP_PRESENT: default: available, WEBRENDER_SCISSORED_CACHE_CLEARS: default: available, WEBGPU: default: available, runtime: blocked, WebGPU cannot be enabled in release or beta, Blocklisted; failure code WEBGPU_DISABLE_RELEASE_OR_BETA WINDOW_OCCLUSION: default: available, VIDEO_HARDWARE_OVERLAY: default: available, VIDEO_SOFTWARE_OVERLAY: default: available, HW_DECODED_VIDEO_ZERO_COPY: default: blocked, Blocklisted by gfxInfo, VP8_HW_DECODE: default: available, VP9_HW_DECODE: default: available, REUSE_DECODER_DEVICE: default: available, BACKDROP_FILTER: default: available, CANVAS_RENDERER_THREAD: default: available, ACCELERATED_CANVAS2D: default: disabled, Disabled by default, Blocklisted; failure code FEATURE_FAILURE_DISABLED runtime: failed, Disabled with non-zero canvas worker threads, Blocklisted; failure code FEATURE_FAILURE_DISABLE_BY_CANVAS_WORKER_THREADS REMOTE_CANVAS: default: available,
Media
Audio Backend: wasapi Max Channels: 2 Preferred Sample Rate: 48000 Roundtrip latency (standard deviation): NaNms (NaN) Codec Support Information: Codec Name: Software Decoding, Hardware Decoding H264: Supported, Unsupported VP9: Supported, Unsupported VP8: Supported, Unsupported AV1: Supported, Unsupported HEVC: Unsupported, Unsupported Theora: Supported, Unsupported AAC: Supported, Unsupported MP3: Supported, Unsupported Opus: Supported, Unsupported Vorbis: Supported, Unsupported FLAC: Supported, Unsupported Wave: Supported, Unsupported Output Devices Name: Group, Vendor, State, Preferred, Format, Channels, Rate, Latency Speakers (2- PDP Audio Device): USB\VID_0E6F&PID_010C&MI_00\9&1c72ee36&0&0000, Enabled, All, default: F32LE, support: S16LE F32LE, 2, default: 48000, support: 48000 - 48000, 144 - 480 VE228 (NVIDIA High Definition Audio): HDAUDIO\FUNC_01&VEN_10DE&DEV_0099&SUBSYS_19DA5527&REV_1001\5&1c08a157&0&0001, Enabled, None, default: F32LE, support: S16LE F32LE, 2, default: 48000, support: 48000 - 48000, 144 - 480 DELL 1650 (NVIDIA High Definition Audio): HDAUDIO\FUNC_01&VEN_10DE&DEV_0099&SUBSYS_19DA5527&REV_1001\5&1c08a157&0&0001, Enabled, None, default: F32LE, support: S16LE F32LE, 2, default: 48000, support: 48000 - 48000, 144 - 480 Speakers (Realtek High Definition Audio): HDAUDIO\FUNC_01&VEN_10EC&DEV_0B00&SUBSYS_18491202&REV_1000\5&310d4df5&0&0001, Enabled, All, default: F32LE, support: S16LE F32LE, 2, default: 48000, support: 48000 - 48000, 144 - 480 Input Devices Name: Group, Vendor, State, Preferred, Format, Channels, Rate, Latency Microphone (USB Microphone): USB\VID_0BDA&PID_58B0&MI_02\7&35f82953&0&0002, Enabled, None, default: F32LE, support: S16LE F32LE, 1, default: 48000, support: 48000 - 48000, 144 - 480 Microphone (2- PDP Audio Device): USB\VID_0E6F&PID_010C&MI_00\9&1c72ee36&0&0000, Enabled, All, default: F32LE, support: S16LE F32LE, 1, default: 48000, support: 48000 - 48000, 144 - 480 Microphone (Realtek High Definition Audio): HDAUDIO\FUNC_01&VEN_10EC&DEV_0B00&SUBSYS_18491202&REV_1000\5&310d4df5&0&0001, Unplugged, None, default: F32LE, support: S16LE F32LE, 2, default: 48000, support: 48000 - 48000, 0 - 0 Stereo Mix (Realtek High Definition Audio): HDAUDIO\FUNC_01&VEN_10EC&DEV_0B00&SUBSYS_18491202&REV_1000\5&310d4df5&0&0001, Disabled, None, default: F32LE, support: S16LE F32LE, 2, default: 48000, support: 48000 - 48000, 0 - 0 Line In (Realtek High Definition Audio): HDAUDIO\FUNC_01&VEN_10EC&DEV_0B00&SUBSYS_18491202&REV_1000\5&310d4df5&0&0001, Unplugged, None, default: F32LE, support: S16LE F32LE, 2, default: 48000, support: 48000 - 48000, 0 - 0
Enumerate database Content Decryption Modules Information Key System Name: Video Robustness, Audio Robustness, Capabilities, Clear Lead org.w3.clearkey: {"persistent":"optional","distinctive":"not-allowed","sessionType":"[Temporary]","scheme":"[cenc,cbcs,cbcs-1-9]","codec":{"decodingAndDecrypting":["h264"],"decryptingOnly":["aac","flac","opus","vp9","vorbis","vp8"]}}, No com.widevine.alpha: SW_SECURE_CRYPTO,SW_SECURE_DECODE, SW_SECURE_CRYPTO, {"persistent":"optional","distinctive":"not-allowed","sessionType":"[Temporary]","scheme":"[cenc,cbcs,cbcs-1-9]","codec":{"decodingAndDecrypting":["h264","vp9","vp8"],"decryptingOnly":["aac","flac","opus","vorbis"]}}, Yes
Environment Variables
MOZ_CRASHREPORTER_DATA_DIRECTORY: C:\Users\michael.lutz\AppData\Roaming\Mozilla\Firefox\Crash Reports MOZ_CRASHREPORTER_EVENTS_DIRECTORY: C:\Users\michael.lutz\AppData\Roaming\Mozilla\Firefox\Profiles\aw57sih3.default-release\crashes\events MOZ_CRASHREPORTER_PING_DIRECTORY: C:\Users\michael.lutz\AppData\Roaming\Mozilla\Firefox\Pending Pings MOZ_CRASHREPORTER_RESTART_ARG_0: C:\Program Files\Mozilla Firefox\firefox.exe MOZ_CRASHREPORTER_STRINGS_OVERRIDE: C:\Program Files\Mozilla Firefox\browser\crashreporter-override.ini
Experimental Features
Cookies: SameSite=None requires secure attribute (network.cookie.sameSite.noneRequiresSecure): false CSS: Masonry Layout (layout.css.grid-template-masonry-value.enabled): false Developer Tools: Service Worker debugging (devtools.debugger.features.windowless-service-workers): false Media: JPEG XL (image.jxl.enabled): false Address Bar: show results during IME composition (browser.urlbar.keepPanelOpenDuringImeComposition): false Web API: WebGPU (dom.webgpu.enabled): false WebRTC Global Mute Toggles (privacy.webrtc.globalMuteToggles): false
Remote Experiments
Recommend Add-ons - Staff pick: treatment-c Showing 3rd sponsored tile on the newtab page (phase 4) - US - FF121: treatment-a Sponsored Suggestion Placement Phase 2: treatment-1
Important Modified Preferences
accessibility.typeaheadfind.flashBar: 0 browser.contentblocking.category: standard browser.search.region: US browser.sessionstore.upgradeBackup.latestBuildID: 20240108143603 browser.startup.homepage_override.buildID: 20240118164516 browser.startup.homepage_override.mstone: 122.0 browser.startup.page: 3 browser.urlbar.placeholderName: Google browser.urlbar.placeholderName.private: Google browser.urlbar.quicksuggest.migrationVersion: 2 browser.urlbar.quicksuggest.scenario: offline browser.urlbar.tipShownCount.searchTip_onboard: 3 doh-rollout.doneFirstRun: true doh-rollout.home-region: US doh-rollout.mode: 2 doh-rollout.self-enabled: true doh-rollout.uri: https://mozilla.cloudflare-dns.com/dns-query dom.disable_open_during_load: false dom.forms.autocomplete.formautofill: true extensions.lastAppVersion: 122.0 idle.lastDailyNotification: 1706198647 media.gmp-gmpopenh264.abi: x86_64-msvc-x64 media.gmp-gmpopenh264.hashValue: b667086ed49579592d435df2b486fe30ba1b62ddd169f19e700cd079239747dd3e20058c285fa9c10a533e34f22b5198ed9b1f92ae560a3067f3e3fe media.gmp-gmpopenh264.lastDownload: 1705844347 media.gmp-gmpopenh264.lastInstallStart: 1705844347 media.gmp-gmpopenh264.lastUpdate: 1705844347 media.gmp-gmpopenh264.version: 2.3.2 media.gmp-manager.buildID: 20240108143603 media.gmp-manager.lastCheck: 1706016562 media.gmp-manager.lastEmptyCheck: 1706016562 media.gmp-widevinecdm.abi: x86_64-msvc-x64 media.gmp-widevinecdm.hashValue: 59521f8c61236641b3299ab460c58c8f5f26fa67e828de853c2cf372f9614d58b9f541aae325b1600ec4f3a47953caacb8122b0dfce7481acfec8104 media.gmp-widevinecdm.lastDownload: 1705844348 media.gmp-widevinecdm.lastInstallStart: 1705844347 media.gmp-widevinecdm.lastUpdate: 1705844348 media.gmp-widevinecdm.version: 4.10.2710.0 media.gmp.storage.version.observed: 1 media.hardware-video-decoding.failed: true media.videocontrols.picture-in-picture.video-toggle.first-seen-secs: 1706104927 places.database.lastMaintenance: 1705845162 privacy.donottrackheader.enabled: true privacy.purge_trackers.date_in_cookie_database: 0 privacy.purge_trackers.last_purge: 1706198647433 privacy.sanitize.pending: [{"id":"newtab-container","itemsToClear":[],"options":{}}] security.oskeystore.test.encrypted: q29ObSoIp+A761gUmva+SdX9E2iSw4ay5P6rOLDZos0= security.oskeystore.test.label: 20293e02-3fa9-4900-9b03-7b2dcf66b786 services.sync.declinedEngines: services.sync.engine.addresses: true services.sync.engine.addresses.available: true services.sync.engine.creditcards: true services.sync.engine.prefs.modified: false services.sync.lastPing: 1706191215 services.sync.lastSync: Fri Jan 26 2024 07:43:57 GMT-0600 (Central Standard Time) signon.rememberSignons: false storage.vacuum.last.content-prefs.sqlite: 1705931562 storage.vacuum.last.index: 2 storage.vacuum.last.places.sqlite: 1705845162 ui.osk.debug.keyboardDisplayReason: IKPOS: Touch screen not found.
Important Locked Preferences
fission.autostart.session: true
Places Database
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Entity: moz_origins Count: 651 Size (KiB): 32 Size (%): 0.5 Efficiency (%): 79.9 Sequentiality (%): 29.9
Entity: sqlite_autoindex_moz_origins_1 Count: - Size (KiB): 32 Size (%): 0.5 Efficiency (%): 69 Sequentiality (%): 29.9
Entity: moz_places Count: 8094 Size (KiB): 2336 Size (%): 36.9 Efficiency (%): 90.6 Sequentiality (%): 29.9
Entity: moz_places_extra Count: 0 Size (KiB): 32 Size (%): 0.5 Efficiency (%): 0 Sequentiality (%): 29.9
Entity: moz_places_url_hashindex Count: - Size (KiB): 160 Size (%): 2.5 Efficiency (%): 69.1 Sequentiality (%): 29.9
Entity: moz_places_hostindex Count: - Size (KiB): 256 Size (%): 4 Efficiency (%): 81.1 Sequentiality (%): 29.9
Entity: moz_places_visitcount Count: - Size (KiB): 128 Size (%): 2 Efficiency (%): 51.4 Sequentiality (%): 29.9
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Entity: moz_places_altfrecencyindex Count: - Size (KiB): 96 Size (%): 1.5 Efficiency (%): 65.8 Sequentiality (%): 29.9
Entity: moz_historyvisits Count: 20681 Size (KiB): 544 Size (%): 8.6 Efficiency (%): 90.8 Sequentiality (%): 29.9
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Entity: moz_bookmarks Count: 162 Size (KiB): 32 Size (%): 0.5 Efficiency (%): 41.4 Sequentiality (%): 29.9
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Entity: moz_bookmarks_itemindex Count: - Size (KiB): 32 Size (%): 0.5 Efficiency (%): 4.6 Sequentiality (%): 29.9
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Entity: moz_bookmarks_dateaddedindex Count: - Size (KiB): 32 Size (%): 0.5 Efficiency (%): 7.5 Sequentiality (%): 29.9
Entity: moz_bookmarks_guid_uniqueindex Count: - Size (KiB): 32 Size (%): 0.5 Efficiency (%): 9.5 Sequentiality (%): 29.9
Entity: moz_keywords Count: 0 Size (KiB): 32 Size (%): 0.5 Efficiency (%): 0 Sequentiality (%): 29.9
Entity: sqlite_autoindex_moz_keywords_1 Count: - Size (KiB): 32 Size (%): 0.5 Efficiency (%): 0 Sequentiality (%): 29.9
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Entity: moz_places_metadata_placecreated_uniqueindex Count: - Size (KiB): 32 Size (%): 0.5 Efficiency (%): 32.5 Sequentiality (%): 29.9
Entity: moz_places_metadata_referrerindex Count: - Size (KiB): 32 Size (%): 0.5 Efficiency (%): 17.5 Sequentiality (%): 29.9
Entity: moz_places_metadata_search_queries Count: 0 Size (KiB): 32 Size (%): 0.5 Efficiency (%): 0 Sequentiality (%): 29.9
Entity: sqlite_autoindex_moz_places_metadata_search_queries_1 Count: - Size (KiB): 32 Size (%): 0.5 Efficiency (%): 0 Sequentiality (%): 29.9
Entity: moz_previews_tombstones Count: 0 Size (KiB): 32 Size (%): 0.5 Efficiency (%): 0 Sequentiality (%): 29.9
Entity: sqlite_stat1 Count: - Size (KiB): 32 Size (%): 0.5 Efficiency (%): 3.1 Sequentiality (%): 29.9
Accessibility
Activated: false Prevent Accessibility: 0 Accessibility Instantiator:
Library Versions
NSPR Expected minimum version: 4.35 Version in use: 4.35
NSS Expected minimum version: 3.96.1 Version in use: 3.96.1
NSSSMIME Expected minimum version: 3.96.1 Version in use: 3.96.1
NSSSSL Expected minimum version: 3.96.1 Version in use: 3.96.1
NSSUTIL Expected minimum version: 3.96.1 Version in use: 3.96.1
Sandbox
Content Process Sandbox Level: 6 Effective Content Process Sandbox Level: 6 Win32k Lockdown State for Content Process: Win32k Lockdown enabled -- default value is true GPU Process Sandbox Level: 1
Startup Cache
Disk Cache Path: C:\Users\michael.lutz\AppData\Local\Mozilla\Firefox\Profiles\aw57sih3.default-release\startupCache\startupCache.8.little Ignore Disk Cache: false Found Disk Cache on Init: false Wrote to Disk Cache: true
Internationalization & Localization
Application Settings Requested Locales: ["en-US"] Available Locales: ["en-US"] App Locales: ["en-US"] Regional Preferences: ["en-US"] Default Locale: "en-US" Operating System System Locales: ["en-US"] Regional Preferences: ["en-US"]
Remote Debugging (Chromium Protocol)
Accepting Connections: false URL:
Printing
Modified print settings
Wšě wotmołwy (2)
If you're running a Pro version of Windows, try this as a test. https://www.howtogeek.com/399290/how-to-use-windows-10s-new-sandbox-to-safely-test-apps/
What security software are you running on the crashing pc?
Jonzn, I do have Pro and will try it.
For security, I'm using the default Windows defender.