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FireFox crashing when attempting to upload

  • 19 wotmołwy
  • 3 maja tutón problem
  • 22 napohladow
  • Poslednja wotmołwa wot vivekvp

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Hello,

Firefox crashes after I try to upload anything. Faulting application name: firefox.exe, version: 58.0.0.6569, time stamp: 0x5a421d5b Faulting module name: unknown, version: 0.0.0.0, time stamp: 0x00000000 Exception code: 0xc0000005 Fault offset: 0x0000000000000000 Faulting process id: 0x2cac Faulting application start time: 0x01d382601f466d66 Faulting application path: C:\Program Files\Mozilla Firefox\firefox.exe Faulting module path: unknown Report Id: 89353a10-b9b5-4ef9-994d-c3e8034ef934 Faulting package full name: Faulting package-relative application ID:

Using W10 FF Quantum 58.0b13 64 bit Shockwave is updated 28.0.0.126

Help!

Hello, Firefox crashes after I try to upload anything. Faulting application name: firefox.exe, version: 58.0.0.6569, time stamp: 0x5a421d5b Faulting module name: unknown, version: 0.0.0.0, time stamp: 0x00000000 Exception code: 0xc0000005 Fault offset: 0x0000000000000000 Faulting process id: 0x2cac Faulting application start time: 0x01d382601f466d66 Faulting application path: C:\Program Files\Mozilla Firefox\firefox.exe Faulting module path: unknown Report Id: 89353a10-b9b5-4ef9-994d-c3e8034ef934 Faulting package full name: Faulting package-relative application ID: Using W10 FF Quantum 58.0b13 64 bit Shockwave is updated 28.0.0.126 Help!

Wšě wotmołwy (19)

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What's your computer system and Firefox version?

In the address bar, type about:crashes<enter>. Note: If any reports do not have BP- in front of the numbers/letters, click it to submit them.

The crash report is several pages of data. We need the report numbers to see the whole report.

Using your mouse, mark the most recent 7 - 10 crash reports, and copy them. Now go to the reply box and paste them in.

aboutcrashesFx29

For more help on crash reports, see; https://support.mozilla.org/en-US/kb/firefox-crashes-asking-support

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Hey! Thanks... Here is what we got:

Report ID Date Submitted bp-970c3fb7-24b1-476e-ae9e-f03020180101 2018-01-01 11:21 AM bp-b932ab9f-fe76-4a75-be99-f5b060171202 2017-12-01 11:48 PM bp-3bcfdc55-b4b1-43fc-82f5-b4c0e0171129 2017-11-28 9:55 PM bp-8ca30d7e-753d-4e7e-996d-c19661170723 2017-07-23 10:18 AM bp-f663caa0-d7cf-42c3-8f41-1b63f1170723 2017-07-22 6:49 PM bp-9ff40123-858f-4d8d-b688-fc7272170319 2017-03-19 5:18 PM bp-0f272626-e742-415e-9571-9b5b62161012 2016-10-12 3:22 PM bp-884ebc3a-0ddb-433d-a71a-c10da2161012 2016-10-12 3:21 PM bp-d8cee29b-4686-4b63-8927-ff7932161012 2016-10-12 3:21 PM


Please note, only the first one worked when I clicked on it.

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Okay, let's see what we got here.

Product Firefox Release Channel release Version 57.0 Build ID 20171112125346 OS Windows 10 OS Version 10.0.16299

https://support.mozilla.org/en-US/kb/update-firefox-latest-version?cache=no Did you update Firefox to the latest version 57.0.3


bp-970c3fb7-24b1-476e-ae9e-f03020180101 Signature: ObjectFromDIBResource

inputhost.dll = Microsoft +++++++++++++++++++++++++++++++++++++++++++++++++ Crash reports collected before 12-24 are unavailable. See bug 1427111 for details

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FredMcD said

Okay, let's see what we got here. Product Firefox Release Channel release Version 57.0 Build ID 20171112125346 OS Windows 10 OS Version 10.0.16299 https://support.mozilla.org/en-US/kb/update-firefox-latest-version?cache=no Did you update Firefox to the latest version 57.0.3

bp-970c3fb7-24b1-476e-ae9e-f03020180101 Signature: ObjectFromDIBResource

inputhost.dll = Microsoft +++++++++++++++++++++++++++++++++++++++++++++++++ Crash reports collected before 12-24 are unavailable. See bug 1427111 for details

hmm...when I do Help-->About FireFox I get this: (see attached)

um..what is going on? Help me Obi-Wan Kenobi...you are my only hope....

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FredMcD said

Perform a System File Check to fix corrupted system files Win 7, 8, 10, Vista: https://support.microsoft.com/en-us/kb/929833 Win XP: https://www.microsoft.com/resources/documentation/windows/xp/all/proddocs/en-us/system_file_checker.mspx?mfr=true Wiki - Windows 10 System File Check http://answers.microsoft.com/en-us/windows/wiki/windows_10-update/system-file-check-sfc-scan-and-repair-system-files/bc609315-da1f-4775-812c-695b60477a93

Ok ...survey says:

C:\WINDOWS\system32>sfc /scannow

Beginning system scan. This process will take some time.

Beginning verification phase of system scan. Verification 100% complete.

Windows Resource Protection did not find any integrity violations.

C:\WINDOWS\system32>

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Your picture shows you on the beta channel. Are you still having problems?

Start Firefox in Safe Mode {web link} by holding down the <Shift> (Mac=Options) key, and then starting Firefox.

A small dialog should appear. Click Start In Safe Mode (not Refresh). Is the problem still there?

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FredMcD said

Your picture shows you on the beta channel. Are you still having problems? Start Firefox in Safe Mode {web link} by holding down the <Shift> (Mac=Options) key, and then starting Firefox. A small dialog should appear. Click Start In Safe Mode (not Refresh). Is the problem still there?

Wow you on this - thanks for that!

Yes, failed in Safe Mode. So the Help says I am using Beta (v58), the logs show I am using not a beta (v57). I tried uninstalled and then reinstalled (v58) same issue. Wonder - is there a clean uninstall? Should I install v57

Going to their site points me to https://www.mozilla.org/en-US/firefox/new/?scene=2 Which is the version I downloaded...

Thanks, mr.V

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uninstall Firefox. Then Delete the Mozilla Firefox Folders in C:\Program Files and C:\Program Files(x86) Then restart system. Then run Windows Disk Cleanup. (Note: This should be Pinned and run Weekly, If never done below expect 10's of gig's) Then run it again and click the button that says Cleanup System Files. Note: your Firefox Profile is saved. But you should make a back up before you do :

Reinstall with Current Release Firefox 57.0.3 with a Full Version Installer

Please let us know if this solved your issue or if need further assistance.

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Pkshadow said

uninstall Firefox. Then Delete the Mozilla Firefox Folders in C:\Program Files and C:\Program Files(x86) Then restart system. Then run Windows Disk Cleanup. (Note: This should be Pinned and run Weekly, If never done below expect 10's of gig's) Then run it again and click the button that says Cleanup System Files. Note: your Firefox Profile is saved. But you should make a back up before you do : Reinstall with Current Release Firefox 57.0.3 with a Full Version Installer Please let us know if this solved your issue or if need further assistance.

Ok, I tried uninstalling it, did the disk clean up, downloaded v57

this is the screen I get now:

note is says FireFox Quantum - is that correct? Same issue - crashes when the file explorer comes up to select a file

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Quantum is the name of the new Firefox.

Please post the new crash reports.

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FredMcD said

Quantum is the name of the new Firefox. Please post the new crash reports.

Report ID Date Submitted bp-e6924d72-8af1-4ae5-ae83-f69260180102 2018-01-01 9:41 pm

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Product Firefox Release Channel release Version 56.0.1 Build ID 20171002220106 OS Windows 10 OS Version 10.0.15063

bp-e6924d72-8af1-4ae5-ae83-f69260180102 Signature: IPCError-browser | ShutDownKill

Attention Sumo's There are 25 related bug reports.

nvwgf2umx.dll = Dwm.exe = Microsoft Desktop Window Manager

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Type about:support in the address bar and press Enter. Under the main banner, press the button; Copy Text To Clipboard.. Now in the Reply Box on the forum page, do a right-click in the box and select Paste.

This will show us your system details. No Personal Information Is Collected.

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Name: Firefox Version: 57.0.3 Build ID: 20171226083017 Update Channel: release User Agent: Mozilla/5.0 (Windows NT 10.0; Win64; x64; rv:57.0) Gecko/20100101 Firefox/57.0 OS: Windows_NT 10.0 Multiprocess Windows: 1/1 (Enabled by default) Web Content Processes: 3/4 Stylo: true (enabled by default) Google Key: Found Mozilla Location Service Key: Found Safe Mode: false

Crash Reports for the Last 3 Days Report ID: bp-e6924d72-8af1-4ae5-ae83-f69260180102 Submitted: 21 hours ago

Report ID: bp-970c3fb7-24b1-476e-ae9e-f03020180101 Submitted: 1 day ago


Name: Activity Stream Version: 2017.11.07.1100-7f4e3634 ID: [email protected]

Name: Application Update Service Helper Version: 2.0 ID: [email protected]

Name: Disable Media WMF NV12 format Version: 1.1 ID: [email protected]

Name: Firefox Screenshots Version: 19.2.0 ID: [email protected]

Name: Follow-on Search Telemetry Version: 0.9.6 ID: [email protected]

Name: Form Autofill Version: 1.0 ID: [email protected]

Name: Multi-process staged rollout Version: 3.05 ID: [email protected]

Name: Photon onboarding Version: 1.0 ID: [email protected]

Name: Pocket Version: 1.0.5 ID: [email protected]

Name: Shield Recipe Client Version: 76.1 ID: [email protected]

Name: Web Compat Version: 1.1 ID: [email protected]

Extensions


Name: Honey Version: 10.5.6 Enabled: true ID: jid1-93CWPmRbVPjRQA@jetpack

Name: Video DownloadHelper Version: 7.1.1 Enabled: true ID: {b9db16a4-6edc-47ec-a1f4-b86292ed211d}

Graphics

Features Compositing: Direct3D 11 (Advanced Layers) Asynchronous Pan/Zoom: wheel input enabled; scrollbar drag enabled; keyboard enabled; autoscroll enabled WebGL 1 Driver WSI Info: EGL_VENDOR: Google Inc. (adapter LUID: 000000000000b367) EGL_VERSION: 1.4 (ANGLE 2.1.0.dec065540d5f) EGL_EXTENSIONS: EGL_EXT_create_context_robustness EGL_ANGLE_d3d_share_handle_client_buffer EGL_ANGLE_d3d_texture_client_buffer EGL_ANGLE_surface_d3d_texture_2d_share_handle EGL_ANGLE_query_surface_pointer EGL_ANGLE_window_fixed_size EGL_ANGLE_keyed_mutex EGL_ANGLE_surface_orientation EGL_ANGLE_direct_composition EGL_NV_post_sub_buffer EGL_KHR_create_context EGL_EXT_device_query EGL_KHR_image EGL_KHR_image_base EGL_KHR_gl_texture_2D_image EGL_KHR_gl_texture_cubemap_image EGL_KHR_gl_renderbuffer_image EGL_KHR_get_all_proc_addresses EGL_KHR_stream EGL_KHR_stream_consumer_gltexture EGL_NV_stream_consumer_gltexture_yuv EGL_ANGLE_flexible_surface_compatibility EGL_ANGLE_stream_producer_d3d_texture_nv12 EGL_ANGLE_create_context_webgl_compatibility EGL_CHROMIUM_create_context_bind_generates_resource EGL_EXTENSIONS(nullptr): EGL_EXT_client_extensions EGL_EXT_platform_base EGL_EXT_platform_device EGL_ANGLE_platform_angle EGL_ANGLE_platform_angle_d3d EGL_ANGLE_device_creation EGL_ANGLE_device_creation_d3d11 EGL_ANGLE_experimental_present_path EGL_KHR_client_get_all_proc_addresses WebGL 1 Driver Renderer: Google Inc. -- ANGLE (NVIDIA GeForce GT 635 Direct3D11 vs_5_0 ps_5_0) WebGL 1 Driver Version: OpenGL ES 2.0 (ANGLE 2.1.0.dec065540d5f) WebGL 1 Driver Extensions: GL_ANGLE_depth_texture GL_ANGLE_framebuffer_blit GL_ANGLE_framebuffer_multisample GL_ANGLE_instanced_arrays GL_ANGLE_lossy_etc_decode GL_ANGLE_pack_reverse_row_order GL_ANGLE_request_extension GL_ANGLE_robust_client_memory GL_ANGLE_texture_compression_dxt3 GL_ANGLE_texture_compression_dxt5 GL_ANGLE_texture_usage GL_ANGLE_translated_shader_source GL_CHROMIUM_bind_generates_resource GL_CHROMIUM_bind_uniform_location GL_CHROMIUM_copy_compressed_texture GL_CHROMIUM_copy_texture GL_CHROMIUM_sync_query GL_EXT_blend_minmax GL_EXT_color_buffer_half_float GL_EXT_debug_marker GL_EXT_discard_framebuffer GL_EXT_disjoint_timer_query GL_EXT_draw_buffers GL_EXT_frag_depth GL_EXT_map_buffer_range GL_EXT_occlusion_query_boolean GL_EXT_read_format_bgra GL_EXT_robustness GL_EXT_sRGB GL_EXT_shader_texture_lod GL_EXT_texture_compression_dxt1 GL_EXT_texture_filter_anisotropic GL_EXT_texture_format_BGRA8888 GL_EXT_texture_rg GL_EXT_texture_storage GL_EXT_unpack_subimage GL_KHR_debug GL_NV_EGL_stream_consumer_external GL_NV_fence GL_NV_pack_subimage GL_NV_pixel_buffer_object GL_OES_EGL_image GL_OES_EGL_image_external GL_OES_compressed_ETC1_RGB8_texture GL_OES_depth32 GL_OES_element_index_uint GL_OES_get_program_binary GL_OES_mapbuffer GL_OES_packed_depth_stencil GL_OES_rgb8_rgba8 GL_OES_standard_derivatives GL_OES_texture_float GL_OES_texture_float_linear GL_OES_texture_half_float GL_OES_texture_half_float_linear GL_OES_texture_npot GL_OES_vertex_array_object WebGL 1 Extensions: ANGLE_instanced_arrays EXT_blend_minmax EXT_color_buffer_half_float EXT_frag_depth EXT_shader_texture_lod EXT_texture_filter_anisotropic EXT_disjoint_timer_query OES_element_index_uint OES_standard_derivatives OES_texture_float OES_texture_float_linear OES_texture_half_float OES_texture_half_float_linear OES_vertex_array_object WEBGL_color_buffer_float WEBGL_compressed_texture_s3tc WEBGL_debug_renderer_info WEBGL_debug_shaders WEBGL_depth_texture WEBGL_draw_buffers WEBGL_lose_context MOZ_WEBGL_lose_context MOZ_WEBGL_compressed_texture_s3tc MOZ_WEBGL_depth_texture WebGL 2 Driver WSI Info: EGL_VENDOR: Google Inc. (adapter LUID: 000000000000b367) EGL_VERSION: 1.4 (ANGLE 2.1.0.dec065540d5f) EGL_EXTENSIONS: EGL_EXT_create_context_robustness EGL_ANGLE_d3d_share_handle_client_buffer EGL_ANGLE_d3d_texture_client_buffer EGL_ANGLE_surface_d3d_texture_2d_share_handle EGL_ANGLE_query_surface_pointer EGL_ANGLE_window_fixed_size EGL_ANGLE_keyed_mutex EGL_ANGLE_surface_orientation EGL_ANGLE_direct_composition EGL_NV_post_sub_buffer EGL_KHR_create_context EGL_EXT_device_query EGL_KHR_image EGL_KHR_image_base EGL_KHR_gl_texture_2D_image EGL_KHR_gl_texture_cubemap_image EGL_KHR_gl_renderbuffer_image EGL_KHR_get_all_proc_addresses EGL_KHR_stream EGL_KHR_stream_consumer_gltexture EGL_NV_stream_consumer_gltexture_yuv EGL_ANGLE_flexible_surface_compatibility EGL_ANGLE_stream_producer_d3d_texture_nv12 EGL_ANGLE_create_context_webgl_compatibility EGL_CHROMIUM_create_context_bind_generates_resource EGL_EXTENSIONS(nullptr): EGL_EXT_client_extensions EGL_EXT_platform_base EGL_EXT_platform_device EGL_ANGLE_platform_angle EGL_ANGLE_platform_angle_d3d EGL_ANGLE_device_creation EGL_ANGLE_device_creation_d3d11 EGL_ANGLE_experimental_present_path EGL_KHR_client_get_all_proc_addresses WebGL 2 Driver Renderer: Google Inc. -- ANGLE (NVIDIA GeForce GT 635 Direct3D11 vs_5_0 ps_5_0) WebGL 2 Driver Version: OpenGL ES 3.0 (ANGLE 2.1.0.dec065540d5f) WebGL 2 Driver Extensions: GL_ANGLE_depth_texture GL_ANGLE_framebuffer_blit GL_ANGLE_framebuffer_multisample GL_ANGLE_instanced_arrays GL_ANGLE_lossy_etc_decode GL_ANGLE_pack_reverse_row_order GL_ANGLE_request_extension GL_ANGLE_robust_client_memory GL_ANGLE_texture_compression_dxt3 GL_ANGLE_texture_compression_dxt5 GL_ANGLE_texture_usage GL_ANGLE_translated_shader_source GL_CHROMIUM_bind_generates_resource GL_CHROMIUM_bind_uniform_location GL_CHROMIUM_copy_compressed_texture GL_CHROMIUM_copy_texture GL_CHROMIUM_sync_query GL_EXT_blend_minmax GL_EXT_color_buffer_float GL_EXT_color_buffer_half_float GL_EXT_debug_marker GL_EXT_discard_framebuffer GL_EXT_disjoint_timer_query GL_EXT_draw_buffers GL_EXT_frag_depth GL_EXT_map_buffer_range GL_EXT_occlusion_query_boolean GL_EXT_read_format_bgra GL_EXT_robustness GL_EXT_sRGB GL_EXT_shader_texture_lod GL_EXT_texture_compression_dxt1 GL_EXT_texture_filter_anisotropic GL_EXT_texture_format_BGRA8888 GL_EXT_texture_norm16 GL_EXT_texture_rg GL_EXT_texture_storage GL_EXT_unpack_subimage GL_KHR_debug GL_NV_EGL_stream_consumer_external GL_NV_fence GL_NV_pack_subimage GL_NV_pixel_buffer_object GL_OES_EGL_image GL_OES_EGL_image_external GL_OES_EGL_image_external_essl3 GL_OES_compressed_ETC1_RGB8_texture GL_OES_depth32 GL_OES_element_index_uint GL_OES_get_program_binary GL_OES_mapbuffer GL_OES_packed_depth_stencil GL_OES_rgb8_rgba8 GL_OES_standard_derivatives GL_OES_texture_float GL_OES_texture_float_linear GL_OES_texture_half_float GL_OES_texture_half_float_linear GL_OES_texture_npot GL_OES_vertex_array_object WebGL 2 Extensions: EXT_color_buffer_float EXT_texture_filter_anisotropic EXT_disjoint_timer_query OES_texture_float_linear WEBGL_compressed_texture_s3tc WEBGL_debug_renderer_info WEBGL_debug_shaders WEBGL_lose_context MOZ_WEBGL_lose_context MOZ_WEBGL_compressed_texture_s3tc Direct2D: true DirectWrite: true (10.0.16299.15) GPU #1 Active: Yes Description: NVIDIA GeForce GT 635 Vendor ID: 0x10de Device ID: 0x1280 Driver Version: 22.21.13.8546 Driver Date: 8-25-2017 Drivers: C:\WINDOWS\System32\DriverStore\FileRepository\nvhdc.inf_amd64_261118f104023aa1\nvldumdx.dll,C:\WINDOWS\System32\DriverStore\FileRepository\nvhdc.inf_amd64_261118f104023aa1\nvldumdx.dll,C:\WINDOWS\System32\DriverStore\FileRepository\nvhdc.inf_amd64_261118f104023aa1\nvldumdx.dll,C:\WINDOWS\System32\DriverStore\FileRepository\nvhdc.inf_amd64_261118f104023aa1\nvldumdx.dll C:\WINDOWS\System32\DriverStore\FileRepository\nvhdc.inf_amd64_261118f104023aa1\nvldumd.dll,C:\WINDOWS\System32\DriverStore\FileRepository\nvhdc.inf_amd64_261118f104023aa1\nvldumd.dll,C:\WINDOWS\System32\DriverStore\FileRepository\nvhdc.inf_amd64_261118f104023aa1\nvldumd.dll,C:\WINDOWS\System32\DriverStore\FileRepository\nvhdc.inf_amd64_261118f104023aa1\nvldumd.dll Subsys ID: 29201462 RAM: 2048

Diagnostics AzureCanvasAccelerated: 0 AzureCanvasBackend: Direct2D 1.1 AzureCanvasBackend (UI Process): skia AzureContentBackend: Direct2D 1.1 AzureContentBackend (UI Process): skia AzureFallbackCanvasBackend (UI Process): cairo GPUProcessPid: 4192 Decision Log WEBRENDER: opt-in by default: WebRender is an opt-in feature unavailable by runtime: Build doesn't include WebRender



Media


Audio Backend: wasapi Max Channels: 2 Preferred Channel Layout: stereo Preferred Sample Rate: 48000 Output D

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I called for more help.

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Thanks....this is bizarre. I wonder if it because I downloaded the v58 beta...

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If you want, try downloading the current version. Is the problem still there?

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Yes, same problem. Edge is working. So is Chrome.

Very strange.